This correspondence is to address the referenced complaint by [redacted] Ba Motorsports has taken steps to diagnose [redacted] ’s mini bike under warranty [redacted] purchased the MBon April 24, 2015, and she registered her unit with Baon July 15, [redacted] ’s complaint on July 15, 2015, was that the brakes went out and the bike wouldn’t stopBaja, assuming [redacted] had a six month warranty set up a work order (Work Order # [redacted] ) to take her unit to be looked at with an independent service centerThe service center was [redacted] in ***, SC [redacted] was advised that if the problem was not a manufacturers defect but instead was from lack of maintenance or abuse that it would not be covered under warranty Badid not hear back from the service center or [redacted] until September 24, On September 24, [redacted] called Baand told Bathat the service center had called her and told her to pick up her bike because it was customer abuse and would not be covered under warrantyBaasked [redacted] to please allow us to call the service center and find out what was going on since we had not heard a diagnosis from the service center The service center returned Baja’s call and confirmed that they had asked the customer to pick up her unit because the unit had been dropped by the customer as was evident by the broken brake lever, the twisted front fender bracket and the cracked front fenderThe service center told the customer that the parts would not be covered by warranty since it was customer abuseThe service center also told the customer that the parts were on back-orderBaadvised the service center to please call Babefore releasing work order units to the customers in the future Bacalled [redacted] back on September 25, leaving a voicemail letting her know the findings of the service centerOn September 28, [redacted] returned Baja’s call and Bainformed [redacted] that the service center had not called us because he knew it would not be covered under warranty because the damage was caused by abuse or neglect by the customerBaexplained that warranty coverage is for a defect in parts not for damage caused by abuse or neglect Badirected [redacted] to order replacement parts from a third party vendor as Badoes not sell parts directly to consumers [redacted] wanted to speak to a supervisor at which time she was forwarded to a supervisor [redacted] told the supervisor that she was told by the service center that parts were not in stock and she would have to wait two monthsBa advised [redacted] again that she would need to order parts from a third party vendor and that that the parts would not be covered under warranty due to the fact that the service center found that the unit had been abused or neglected Bacalled [redacted] where the unit was purchased after reviewing [redacted] ’s complaint and [redacted] at [redacted] told Bathat the unit purchased by [redacted] was a unit that was sold because it was a returned unit that was re-sold to [redacted] Baalready paid the service center for their one-hour diagnostic under a warranty that is non-existent because the unit is a used unit that was sold by [redacted] ***BaMotorsports continues to stand behind its product and at this time has done all it could for [redacted] in this matter / [redacted] Style Definitions */
Baja, Inc., would like to address this customer's complaint regarding non-warranty and warranty issuesMrs [redacted] has been in contact with Baja, Incregarding her recent purchase and the failure of different parts on the vehicle after her purchase Mrs [redacted] contacted Baja, Incon February 24, for her [redacted] off-road 196cc mini bikeMrs [redacted] vehicle is covered by a BaMotorsports Limited Manufacturer's warranty of six (6) monthsMrs [redacted] sent photos of the mini bike to Baja, Inc(see attached) After reviewing the photos Baja, Inc., has denied Mrs [redacted] warranty service under the Limited Manufacturer's warranty policy which states “The warranty does not cover any conditions caused by misuse, abuse, negligence, accident, wear and tear, alteration, modification, improper or inadequate maintenance.” Baja, Inc., as a gesture of good will, will be glad to authorize the [redacted] family to take their unit to an independent service center and allow the service center to determine if the bike has been abused or if there is truly a defect in craftsmanship on this mini bikeBaja, Incwill pay for a full hour of diagnostics on the mini bikeIf the service center determines that it is truly a defect in craftsmanship and not abuse or neglect, Bawill fix the unit under warranty otherwise the [redacted] family will be responsible for the cost to fix the mini bikeThe closest service center to the [redacted] family is [redacted] CycleIt is located at [redacted] St, [redacted] , MI, It is miles from the ***’ address providedBaja, Inchas already provided the service center with the work order so that Mrs [redacted] or Mr [redacted] can take the mini bike anytime they would likeThe work order number is [redacted] / [redacted] Style Definitions */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This
correspondence is to address the referenced complaint by [redacted]Ba
Motorsports has taken steps to diagnose [redacted]'s mini bike under warranty
[redacted] purchased the MBon April 24, 2015, and she registered her unit
with Baon July 15, [redacted]'s
complaint on July 15, 2015, was that
the brakes went out and the bike wouldn't stopBaja, assuming [redacted] had a
six month warranty set up a work order (Work Order #[redacted]) to take her unit
to be looked at with an independent service centerThe service center was
[redacted] in [redacted], SC[redacted] was advised that if the
problem was not a manufacturers defect but instead was from lack of maintenance
or abuse that it would not be covered under warranty.
Badid not
hear back from the service center or [redacted] until September 24, On
September 24, [redacted] called Baand told Bathat the service center
had called her and told her to pick up her bike because it was customer abuse
and would not be covered under warrantyBaasked [redacted] to please allow
us to call the service center and find out what was going on since we had not
heard a diagnosis from the service center
The service
center returned Baja's call and confirmed that they had asked the customer to
pick up her unit because the unit had been dropped by the customer as was
evident by the broken brake lever, the twisted front fender bracket and the
cracked front fenderThe service center told the customer that the parts would
not be covered by warranty since it was customer abuseThe service center also
told the customer that the parts were on back-orderBaadvised the service
center to please call Babefore releasing work order units to the customers
in the future
Bacalled
[redacted] back on September 25, leaving a voicemail letting her know the
findings of the service centerOn September 28, [redacted] returned Baja's
call and Bainformed [redacted] that the service center had not called us
because he knew it would not be covered under warranty because the damage was
caused by abuse or neglect by the customerBaexplained that warranty
coverage is for a defect in parts not for damage caused by abuse or neglect
Badirected [redacted] to order replacement parts from a third party vendor
as Badoes not sell parts directly to consumers
[redacted]
wanted to speak to a supervisor at which time she was forwarded to a
supervisor[redacted] told the supervisor that she was told by the service
center that parts were not in stock and she would have to wait two monthsBa
advised [redacted] again that she would need to order parts from a third party
vendor and that that the parts would not be covered under warranty due to the
fact that the service center found that the unit had been abused or neglected
Bacalled
[redacted] where the unit was purchased after reviewing [redacted]'s complaint
and [redacted] at [redacted] told Bathat the unit purchased by [redacted] was a unit
that was sold because it was a returned unit that was re-sold to [redacted]Baalready paid the service center for their one-hour diagnostic
under a warranty that is non-existent because the unit is a used unit that was
sold by [redacted]BaMotorsports continues to stand behind its
product and at this time has done all it could for [redacted] in this matter
Baja,
Inc., would like to address this customer's complaint regarding non-warranty
and warranty issuesMrs[redacted] has been in contact with Baja, Incregarding her
recent purchase and the failure of different parts on the vehicle after her purchase
Mrs[redacted] contacted
Baja, Incon February 24, for her [redacted] off-road 196cc
mini bikeMrs[redacted] vehicle is covered by a BaMotorsports Limited
Manufacturer's warranty of six (6) monthsMrs[redacted] sent photos of the mini
bike to Baja, Inc(see attached) After reviewing the photos Baja, Inc., has denied Mrs[redacted]
warranty service under the Limited Manufacturer's warranty policy which states
"The warranty does not cover any conditions caused by misuse, abuse,
negligence, accident, wear and tear, alteration, modification, improper
or inadequate maintenance." Baja, Inc., as a gesture of good will, will be glad
to authorize the [redacted] family to take their unit to an independent service center and allow the service center
to determine if the bike has been abused or if there is truly a defect in
craftsmanship on this mini bikeBaja, Incwill pay for a full hour of
diagnostics on the mini bikeIf the service center determines that it is truly
a defect in craftsmanship and not abuse or neglect, Bawill fix the unit
under warranty otherwise the [redacted] family will be responsible for the cost to
fix the mini bikeThe closest service center to the [redacted] family is [redacted]
CycleIt is located at [redacted] St, [redacted], MI, It is miles
from the [redacted]' address providedBaja, Inchas already provided the service
center with the work order so that Mrs[redacted] or Mr[redacted] can take the mini
bike anytime they would likeThe work order number is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
This correspondence is to address the referenced complaint by [redacted] Ba Motorsports has taken steps to diagnose [redacted] ’s mini bike under warranty [redacted] purchased the MBon April 24, 2015, and she registered her unit with Baon July 15, [redacted] ’s complaint on July 15, 2015, was that the brakes went out and the bike wouldn’t stopBaja, assuming [redacted] had a six month warranty set up a work order (Work Order # [redacted] ) to take her unit to be looked at with an independent service centerThe service center was [redacted] in ***, SC [redacted] was advised that if the problem was not a manufacturers defect but instead was from lack of maintenance or abuse that it would not be covered under warranty Badid not hear back from the service center or [redacted] until September 24, On September 24, [redacted] called Baand told Bathat the service center had called her and told her to pick up her bike because it was customer abuse and would not be covered under warrantyBaasked [redacted] to please allow us to call the service center and find out what was going on since we had not heard a diagnosis from the service center The service center returned Baja’s call and confirmed that they had asked the customer to pick up her unit because the unit had been dropped by the customer as was evident by the broken brake lever, the twisted front fender bracket and the cracked front fenderThe service center told the customer that the parts would not be covered by warranty since it was customer abuseThe service center also told the customer that the parts were on back-orderBaadvised the service center to please call Babefore releasing work order units to the customers in the future Bacalled [redacted] back on September 25, leaving a voicemail letting her know the findings of the service centerOn September 28, [redacted] returned Baja’s call and Bainformed [redacted] that the service center had not called us because he knew it would not be covered under warranty because the damage was caused by abuse or neglect by the customerBaexplained that warranty coverage is for a defect in parts not for damage caused by abuse or neglect Badirected [redacted] to order replacement parts from a third party vendor as Badoes not sell parts directly to consumers [redacted] wanted to speak to a supervisor at which time she was forwarded to a supervisor [redacted] told the supervisor that she was told by the service center that parts were not in stock and she would have to wait two monthsBa advised [redacted] again that she would need to order parts from a third party vendor and that that the parts would not be covered under warranty due to the fact that the service center found that the unit had been abused or neglected Bacalled [redacted] where the unit was purchased after reviewing [redacted] ’s complaint and [redacted] at [redacted] told Bathat the unit purchased by [redacted] was a unit that was sold because it was a returned unit that was re-sold to [redacted] Baalready paid the service center for their one-hour diagnostic under a warranty that is non-existent because the unit is a used unit that was sold by [redacted] ***BaMotorsports continues to stand behind its product and at this time has done all it could for [redacted] in this matter / [redacted] Style Definitions */
Baja, Inc., would like to address this customer's complaint regarding non-warranty and warranty issuesMrs [redacted] has been in contact with Baja, Incregarding her recent purchase and the failure of different parts on the vehicle after her purchase Mrs [redacted] contacted Baja, Incon February 24, for her [redacted] off-road 196cc mini bikeMrs [redacted] vehicle is covered by a BaMotorsports Limited Manufacturer's warranty of six (6) monthsMrs [redacted] sent photos of the mini bike to Baja, Inc(see attached) After reviewing the photos Baja, Inc., has denied Mrs [redacted] warranty service under the Limited Manufacturer's warranty policy which states “The warranty does not cover any conditions caused by misuse, abuse, negligence, accident, wear and tear, alteration, modification, improper or inadequate maintenance.” Baja, Inc., as a gesture of good will, will be glad to authorize the [redacted] family to take their unit to an independent service center and allow the service center to determine if the bike has been abused or if there is truly a defect in craftsmanship on this mini bikeBaja, Incwill pay for a full hour of diagnostics on the mini bikeIf the service center determines that it is truly a defect in craftsmanship and not abuse or neglect, Bawill fix the unit under warranty otherwise the [redacted] family will be responsible for the cost to fix the mini bikeThe closest service center to the [redacted] family is [redacted] CycleIt is located at [redacted] St, [redacted] , MI, It is miles from the ***’ address providedBaja, Inchas already provided the service center with the work order so that Mrs [redacted] or Mr [redacted] can take the mini bike anytime they would likeThe work order number is [redacted] / [redacted] Style Definitions */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This
correspondence is to address the referenced complaint by [redacted]Ba
Motorsports has taken steps to diagnose [redacted]'s mini bike under warranty
[redacted] purchased the MBon April 24, 2015, and she registered her unit
with Baon July 15, [redacted]'s
complaint on July 15, 2015, was that
the brakes went out and the bike wouldn't stopBaja, assuming [redacted] had a
six month warranty set up a work order (Work Order #[redacted]) to take her unit
to be looked at with an independent service centerThe service center was
[redacted] in [redacted], SC[redacted] was advised that if the
problem was not a manufacturers defect but instead was from lack of maintenance
or abuse that it would not be covered under warranty.
Badid not
hear back from the service center or [redacted] until September 24, On
September 24, [redacted] called Baand told Bathat the service center
had called her and told her to pick up her bike because it was customer abuse
and would not be covered under warrantyBaasked [redacted] to please allow
us to call the service center and find out what was going on since we had not
heard a diagnosis from the service center
The service
center returned Baja's call and confirmed that they had asked the customer to
pick up her unit because the unit had been dropped by the customer as was
evident by the broken brake lever, the twisted front fender bracket and the
cracked front fenderThe service center told the customer that the parts would
not be covered by warranty since it was customer abuseThe service center also
told the customer that the parts were on back-orderBaadvised the service
center to please call Babefore releasing work order units to the customers
in the future
Bacalled
[redacted] back on September 25, leaving a voicemail letting her know the
findings of the service centerOn September 28, [redacted] returned Baja's
call and Bainformed [redacted] that the service center had not called us
because he knew it would not be covered under warranty because the damage was
caused by abuse or neglect by the customerBaexplained that warranty
coverage is for a defect in parts not for damage caused by abuse or neglect
Badirected [redacted] to order replacement parts from a third party vendor
as Badoes not sell parts directly to consumers
[redacted]
wanted to speak to a supervisor at which time she was forwarded to a
supervisor[redacted] told the supervisor that she was told by the service
center that parts were not in stock and she would have to wait two monthsBa
advised [redacted] again that she would need to order parts from a third party
vendor and that that the parts would not be covered under warranty due to the
fact that the service center found that the unit had been abused or neglected
Bacalled
[redacted] where the unit was purchased after reviewing [redacted]'s complaint
and [redacted] at [redacted] told Bathat the unit purchased by [redacted] was a unit
that was sold because it was a returned unit that was re-sold to [redacted]Baalready paid the service center for their one-hour diagnostic
under a warranty that is non-existent because the unit is a used unit that was
sold by [redacted]BaMotorsports continues to stand behind its
product and at this time has done all it could for [redacted] in this matter
Baja,
Inc., would like to address this customer's complaint regarding non-warranty
and warranty issuesMrs[redacted] has been in contact with Baja, Incregarding her
recent purchase and the failure of different parts on the vehicle after her purchase
Mrs[redacted] contacted
Baja, Incon February 24, for her [redacted] off-road 196cc
mini bikeMrs[redacted] vehicle is covered by a BaMotorsports Limited
Manufacturer's warranty of six (6) monthsMrs[redacted] sent photos of the mini
bike to Baja, Inc(see attached) After reviewing the photos Baja, Inc., has denied Mrs[redacted]
warranty service under the Limited Manufacturer's warranty policy which states
"The warranty does not cover any conditions caused by misuse, abuse,
negligence, accident, wear and tear, alteration, modification, improper
or inadequate maintenance." Baja, Inc., as a gesture of good will, will be glad
to authorize the [redacted] family to take their unit to an independent service center and allow the service center
to determine if the bike has been abused or if there is truly a defect in
craftsmanship on this mini bikeBaja, Incwill pay for a full hour of
diagnostics on the mini bikeIf the service center determines that it is truly
a defect in craftsmanship and not abuse or neglect, Bawill fix the unit
under warranty otherwise the [redacted] family will be responsible for the cost to
fix the mini bikeThe closest service center to the [redacted] family is [redacted]
CycleIt is located at [redacted] St, [redacted], MI, It is miles
from the [redacted]' address providedBaja, Inchas already provided the service
center with the work order so that Mrs[redacted] or Mr[redacted] can take the mini
bike anytime they would likeThe work order number is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]