Bayshore Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is not satisfiedI have attachments I will provideSince I first moved on multiple complaints were given to [redacted] at the apartment complex regarding parking, regarding harassment of the neighbor downstairsI advised [redacted] she scares me and I asked to move to a different unit in which they did not doAs far as the faulty heater, the maintenace man told me that caused issues with my billing because it ran non stopWe had an old thermostat since I moved in which was then changed to a digital thermostat one week before I had to moveI'm also arguing the carpet stain they claim is a pet stainThis was not a pet stain but a soda stain which can be lifted by a professional carpet cleanerThe maintanence assumed it's a pet stain; however, did not verifyNo one put their nose to it to check!!!THe office was angry they received a Revdex.com complaint as [redacted] asked my sister [redacted] why there is a Revdex.com complaint issuedAttached you will see the photoYour PDF file you attached is blankAlso there is a photo in which the neighbor decided to park behind my car to not allow me to get outThis lady continued to harass me and the apartments did nothing about thisI received a call from [redacted] advising "Good news! we found a solution finally to your problem"; however, this was less than one month when my lease was up as far as the neighbors leaving [redacted] then wanted to know why I called [redacted] at the corporate officeI will be more than happy to provide information from the elderly lady below me that knew about the lady that lived next door to me as she advised the neighbor once stated she wanted to eat her child because she wouldn't stop cryingI also have other tenants advising of poor management there and will be happy to provide reference upon request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for letting Baysbore Apartments respond to this complaintPlease note the following facts regarding carpet damage to apartment 1402-C Sandy Bay Drive, Greenwood, IN 46142: Our maintenance superintendent did a final move out inspection with the customer and found numerous carpet stains throughout the apartmentThese included stains from spills, as well as carpet stains from a petThe total, cost to replace the carpet and pad, based upon the age of the carpet upon move in, is pro-rated at $ Our superintendent took photos of the stainsOur vendor [redacted] s, who replaced the carpet and pad, also witnessed the stainsIn addition, our courtesy officer was present with the customer and confirmed the type of stainsWe will be happy to email these photos to you, if you would like I spoke with the customer this morning and agreed to split the cost of the carpet replacement and only charge $The customer's deposit of $will cover this chargeThere is a balance on the account Please let me know if you have any questions or concernsI will be happy to answer and/or provide any additional information Thank you Sincerely, [redacted] Community Manager

Thank you for letting Bayshore Apartments respond to this complaintPlease note the following facts during the time the
customer lived at Bayshore in 2013:
1. "Threatening and harassing neighbor": Please note the attached letter by Greenwood police officer, who is Bayshore's Courtesy OfficerThe letter references the two police reportsIt was determined that there was a feud between the customer and another residentThe police officers, as well as Bayshore's office, advised both residents on several occasions to keep to themselves and not communicate in any way to the otherThe police reports indicate that neither police officer found evidence of harassment
2. "Faulty sensor/thermostat": Bayshore furnaces do not have heat sensors; we did replace the heat sequencer same day the issue was brought to our attentionPlease see attached Service Request
3. Duke energy bill: I spoke with a Duke representative on 1/31/While the representative stated that she could not reveal customer information, she did state that "the budget plan should have worked out if [the customer] had followed it." She also stated that Duke checked out their meter and other equipment and all was working wellThe
representative suggested that the customer show proof of her electric bills and what portion she actually paid each month
4. Drafty door: customer called in a drafty patio door on 3/28/Bayshore replaced the weather stripping on the door on 4/4/On 7/12/2013, customer reported crack at bottom of front doorOn 7/15/2013, Bayshore patched all visible cracksPlease note attached Service Requests
5. "Multiple work needed to be done to our apartment"Enclosed is a sampling (19) of other service requests called in during (all emergencies handled same day and all non-emergencies handled in order of receipt), usually within hours
6. Calls to corporate (***): Enclosed are a couple of emails that indicate a same day response to phone calls
Please let me know if you have any questions or concernsI will be happy to answer and/or provide any additional information
Thank you
Sincerely,
*** ***
Community Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
This is not satisfied. I have attachments I will provide. Since I first moved on multiple complaints were given to [redacted] at the apartment complex regarding parking, regarding harassment of the neighbor downstairs. I advised [redacted] she scares me and I asked to move to a different unit in which they did not do. As far as the faulty heater, the maintenace man told me that caused issues with my billing because it ran non stop. We had an old thermostat since I moved in which was then changed to a digital thermostat one week before I had to move. I'm also arguing the carpet stain they claim is a pet stain. This was not a pet stain but a soda stain which can be lifted by a professional carpet cleaner. The maintanence assumed it's a pet stain; however, did not verify. No one put their nose to it to check!!!. THe office was angry they received a Revdex.com complaint as [redacted] asked my sister [redacted] why there is a Revdex.com complaint issued. Attached you will see the photo. Your PDF file you attached is blank. Also there is a photo in which the neighbor decided to park behind my car to not allow me to get out. This lady continued to harass me and the apartments did nothing about this. I received a call from [redacted] advising "Good news! we found a solution finally to your problem"; however, this was less than one month when my lease was up as far as the neighbors leaving. [redacted] then wanted to know why I called [redacted] at the corporate office. I will be more than happy to provide information from the elderly lady below me that knew about the lady that lived next door to me as she advised the neighbor once stated she wanted to eat her child because she wouldn't stop crying. I also have other tenants advising of poor management there and will be happy to provide reference upon request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will...

consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received your email that the business has not responded. However, after turning the company in, they have improved their...

services. They moved my father in law into a better apartment and did not charge him deposits or moving fees. I do appreciate your help and we appreciate this is available for consumers. Since then, they are also getting inspections!!  Thank you again for your help and if you have any questions, please email or call me. 
Regards,
[redacted]

Thank you for letting Baysbore Apartments respond to this complaint. Please note the following facts regarding carpet damage to apartment 1402-C Sandy Bay Drive, Greenwood, IN 46142:
Our maintenance superintendent did a final move out inspection with the customer and found numerous carpet stains throughout the apartment. These included stains from spills, as well as carpet stains from a pet. The total, cost to replace the carpet and pad, based upon the age of the carpet upon move in, is pro-rated at $620.88.
Our superintendent took photos of the stains. Our vendor [redacted]s, who replaced the carpet and pad, also witnessed the stains. In addition, our courtesy officer was present with the customer and confirmed the type of stains. We will be happy to email these photos to you, if you would like.
I spoke with the customer this morning and agreed to split the cost of the carpet replacement and only charge $300.00. The customer's deposit of $300.00 will cover this charge. There is a 0 balance on the account.
Please let me know if you have any questions or concerns. I will be happy to answer and/or provide any additional information.
Thank you.
Sincerely,
[redacted]
Community Manager