Bayshore Ford Truck Sales, Inc.

This letter is being written regarding Ms*** most recent experience at our Quick Lane on June 9, After reviewing our camera's it is very difficult to determine whether our technician is responsible for damaging the key fob, but with that being said for
Ms*** to have to wait for almost hours for a multi-point inspection and minor maintenance I am embarrassed and apologize.Bayshore has been in business for almost years and this is an unacceptable experience for our customer.My Parts and •Service Director is currently working with Wendi to resolve the issue and in the interest of customer satisfaction we will replace the key fob.Please feel free to contact me if you have any additional questions regarding this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,

To Whom It May Concern:
This letter is being written in response to [redacted]' complaint regarding a mechanical breakdown of the Used 2007 Freightliner M2 with approximately 324,000 miles on the odometer.  He purchased the vehicle from Bayshore Ford Truck Sales, Inc. on April...

8, 2014.
[redacted] was very much aware when he purchased  this high mileage used truck and that the vehicle was
sold "AS lS" with no warranty expressed or implied .
With that being said, when [redacted] s contacted our sales department.  He advised [redacted], hi s sales person, that h is vehicle broke down and that [redacted] s had been told , by an unknown source to us, that the vehicle had major engine damage and needed to be repaired.
Since the vehicle was not in our local area, and I n the best interest of customer service, our Used Truck Manager deviated from our Used Truck "AS IS" policy and explained to [redacted] to take the vehicle to a local repair facility, get the vehicle repaired and that we would contribute $500 toward s the repair .
[redacted] advised [redacted] , our Used Truck Manager, that he would be back in touch regarding the offer to contribute $500 towards the repair.
To date, we have not received a response from [redacted].
1 would like to reiterate that we do not normally contribute to any break downs after a sale of a used truck since we very clearly state the sales are "AS I S."
At this point and time, we will still extend the original offer to assist with payment of the repair for $500.00.
If I can be of any further assistance in this matter please do not hesitate to contact me at [redacted] [redacted]

Review: I had new tires installed on my vehicle along with an alignment. After the work was performed my vehicle was pilling to the left. I returned several times (4) to have the problem corrected. After the fourth time returning the vehicle we took the vehicle for a test drive I explained to him I did not have the problem until the vehicle was brought there for service. He stated that the alignment was done according to Ford specs and if I took the vehicle somewhere else and they corrected the problem he would refund the cost of the alignment. I took the vehicle to another dealer who corrected the problem. (I am not a mechanic and do not know what was done, the vehicle no longer pulls to one side). I stopped in to the service dept. and the service manager was not in. I asked the service writer the give the paperwork to the service manager and have him give me a call, he has not!! and after several calls to the business no one will return my calls.Desired Settlement: Refund to my card the cost of the alignment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Went to this location for the first time on June 9, 2015 approximately 7:30am to get the works package. Filled out the necessary paperwork and handed then gentleman my keys. After about three hours was told I needed an air filter that had to ordered from another store for thirty dollars and would only be another fifteen minutes. Forty five minutes pass part had not arrived. Within another fifteen minutes part arrived and was ready to leave after asking for my oil life to be reset. Came back the next day after discovering that my viper fob had been cracked. The female manager who I had dealt with the previous day takes my keys and goes in the back for five minutes. Returns stating the technician is off and that it could not have gotten cracked there since all they do is stick the key in the ignition and hang the key on the rack. No responsibility was taken. Asked to speak to the manager was told she was it. Stated many times to her that I did not give my key to them cracked. The manager offered no resolution just an apology. Not happy first time customer.Desired Settlement: I would like them to replace my viper fob for my remote starter.

Business

Response:

This letter is being written regarding Ms. [redacted] most recent experience at our Quick Lane on June 9, 2015. After reviewing our camera's it is very difficult to determine whether our technician is responsible for damaging the key fob, but with that being said for Ms. [redacted] to have to wait for almost 4 hours for a multi-point inspection and minor maintenance I am embarrassed and apologize.Bayshore has been in business for almost 40 years and this is an unacceptable experience for our customer.My Parts and •Service Director is currently working with Wendi to resolve the issue and in the interest of customer satisfaction we will replace the key fob.Please feel free to contact me if you have any additional questions regarding this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a used straight truck from Bayshore ford truck sales on 4/8/14. I have made one payment on the note and the truck broke down. I was told by a mechanic that it needs major engine repairs.Desired Settlement: I would like the dealership to fix the problem .

Business

Response:

To Whom It May Concern:

This letter is being written in response to [redacted]' complaint regarding a mechanical breakdown of the Used 2007 Freightliner M2 with approximately 324,000 miles on the odometer. He purchased the vehicle from Bayshore Ford Truck Sales, Inc. on April 8, 2014.

[redacted] was very much aware when he purchased this high mileage used truck and that the vehicle was

sold "AS lS" with no warranty expressed or implied .

With that being said, when [redacted] s contacted our sales department. He advised [redacted], hi s sales person, that h is vehicle broke down and that [redacted] s had been told , by an unknown source to us, that the vehicle had major engine damage and needed to be repaired.

Since the vehicle was not in our local area, and I n the best interest of customer service, our Used Truck Manager deviated from our Used Truck "AS IS" policy and explained to [redacted] to take the vehicle to a local repair facility, get the vehicle repaired and that we would contribute $500 toward s the repair .

[redacted] advised [redacted] , our Used Truck Manager, that he would be back in touch regarding the offer to contribute $500 towards the repair.

To date, we have not received a response from [redacted].

1 would like to reiterate that we do not normally contribute to any break downs after a sale of a used truck since we very clearly state the sales are "AS I S."

At this point and time, we will still extend the original offer to assist with payment of the repair for $500.00.

If I can be of any further assistance in this matter please do not hesitate to contact me at [redacted]