I called snap finance multiple times in regards to the payments I financed through Greulich'smultiple agents kept advising my account is paid in full and that I had actually over paidan agent said he would follow up with me and it probably took him or days to actually call backhe stated that all the information I was given was incorrect and that I actually still owed
First time customer at the Phoenix location My car was at Gruelichs for days Was told driver side window was repaired and all other window checkedThe window moves very slow Also AC didn't blow cold in vent Told low freon Still not blowing cold I was shocked when manager refused to not charge for repairs not completed Want me to bring in vehicle again I don't have the time to risk not getting the repair done correctly or at all I will take the car to the dealer
I had my brakes replaced at Greulichs and they came with a month/12,mile warranty When my wife took our vehicle in to have the brakes inspected weeks ago they said the brakes were bad and needed to be replaced Instead of replacing the brakes for free per the warranty we were charged $on R.O# *** I tried to work directly with Greulich's to resolve this issue but they have been ignoring my requests for a refund and have not responded to my complaint
Be careful taking your car in here, very dishonest peopleThey told me multiple liesThey caused damage to my car and gave a bunch of excuses and never offered to help with additional repairsThe VP of customer service (John) does not properly investigate issues and just comes up with a bunch excuses and what if scenarios
I had taken my car in for a battery swap on July 21st, I was there for nearly hours waiting for the swap to be done, but was told there was an issue starting the car after the battery was changed outAfterwards, the manager Stan told me to call a tow truck and take it to a Chevy dealership to see what the issue was since they could not figure it out
I was able to get the car started on a remote start (not the ignition), but still could not start the car through push button when I got homeI ended taking the car into a Chevy dealer and they said the steering column lock sensor was damagedThey said this could happen if battery was hooked up wrong or if the car was improperly jumped to start it
No remorse from Greulich's, no apologies, just a bunch of excusesThey have my car for hours on a battery swap and say they caused no damage? Give me a brake Take your car elsewhere
My car stopped working on August 28thOn August 29th I had it towed to Gruelich'sThey
performed a diagnostic and told me the issue was the ignition and it would be repaired
within days and it would cost $After days they told me they would need an
additional days and it would cost $After the additional days they told me the
engine was bad and they would replace it in more weeks for $After more weeks
the work was not completeThey said they needed one more week and the cost would be
$They said if I wanted to stop work they would charge $for the work already
doneThen yesterday they told me the work would not be done in one week and it would
be some unspecified time after that before the work is completeMy car has been in their
shop since August 29th and they still do not know when work will be complete, but at least
weeks longer than the original week estimateIf they told me at the beginning it would
cost $and up to a
My wife hit the curb with her car and I took it to Greulich’s AutomotiveI told them what happened and they checked the car and told me it was severeThey said I needed both lower control arms and both front strutsThey quoted me $1,I told them I couldn’t do that right now and took the vehicleI also decided to get a second opinionI took it to my dad who checked it out and said he didn’t see any damage to warrant Greulich’s recommendationI then took it to Brake Masters and told them I needed an alignmentAn hour later I was driving my car and it was as good as everI ended up paying $with a coupon for the alignmentBrake Masters did not see any damage to lower control arms or strutsI will never use Greulich’s again
1/15/had thermostat housing assembly replaced & warranted by Greuichs & other work ($2011.31) 8/5/towed no fluids or start only car so towed to nearest shop in TucsonGreuichs gone from Tucson, no notice to cust 8/8/I called # refer to Phx 8/9/- 8/24/16- 8/29/called Jamison VP discussed matter 8/29/Integrity faxed papers ($1125.00) As requested by Jameson who spoke to Jerry at Integrity.9/23/Jamison, as previously stated warranty work submit to insurance Mel is to handle10/13/texts Jamison 10/31/msg Jamison now NO response he was at least returning calls & claimed papers on his desk to finalize regarding phone, text, status and refund for same work
Went to Greulichs with their oil change coupon$for oil change & filter & tire rotation etcMy car requires a specific oil type (& oil filter) which I brought in .While scheduling the service for $the senior manager told me the cost would be $with MY oil & filter! Also the brake flush that was previously quoted for $would bring the total to $ !!!! The coupon price is bogus ! I scheduled the work elsewhere for a total o$elsewhere! Buyers BEWARE!!!
Service on 11/28/Technician did not reinstall the air cleaner cover correctlyThis allowed unfiltered air into the engine subsequently causing a shut down on the highway while traveling out of StateThe engine failure occurred in Pensacola, Florida on Saturday afternoon 12/12/approximately 3:PMHad the truck towed to World Ford in Pensacola for repairThe Dealership was closing a 4:PMso they could not analyze the problem until Monday 12/14/We had to rent a car and hotel plus other expenses waiting for the Ford dealership to fix the problem on MondayWe spent approximately $to find out that the Air cleaner box was not installed correctly and a small black bug in the mass aid flow sensor caused the engine shut downThe truck was still under warranty but this problem was not coveredGreulichs Automotive has not agreed to reimburse us for the expenses caused by their technicians negligence to reinstall a air cleaner cover correctly
On Sept 5, I brought my Chevy pito Store #on Alma School Rd, for an air conditioning repair The compressor had blown and put metal shavings thruout the system The replacement parts were spec'd by Joe the store manager and paid for by myself at NAPA On Sept 10th I was called and told the truck was ready for pick-up The on-duty manager told me Joe was going to call me, that there were several other charges on my bill that were not provided on the estimate, including a serpentine belt and another AC component I never got a call from Joe, but I did return the vehicle to the shop hrs later to inform them the AC was not fixed and blowing out warm air On Sept 11th I stopped by the store to discuss and Joe lied and told me the truck should not have been released as the repairs were not complete Not true, the truck was sitting up front waiting for me on the 10th and when I questioned this, he had no reply
On Sept 12th I spoke with John the companies V.Pto di
We brought our Toyota 4runner to your Alma School location to have a spacer leveling kit installed on 03/While installing the leveling kit, the "certified" mechanic *** *** unnecessarily drained fluid from the suspension system rendering it uselessThe manager, *** P*** called and apologized for their mistake the same dayHe offered to replace the $4,suspension system with a standard suspension system as long as we paid for the partsHis other option was for us to take our vehicle to a Toyota dealership and he would arrange to have the original suspension system replaced at his costWe refused both offers as there was nothing wrong with the suspension system when we brought our 4runner to Greulich's Automotive ServicesToday we were offered $towards the cost of replacement by John ***on at Greulich's corporate officeThere is no scenario in which we are going to pay Greulich's to fix damage they caused to our vehicleWe expect Greulich's to take respons
I called snap finance multiple times in regards to the payments I financed through Greulich'smultiple agents kept advising my account is paid in full and that I had actually over paidan agent said he would follow up with me and it probably took him or days to actually call backhe stated that all the information I was given was incorrect and that I actually still owed
First time customer at the Phoenix location My car was at Gruelichs for days Was told driver side window was repaired and all other window checkedThe window moves very slow Also AC didn't blow cold in vent Told low freon Still not blowing cold I was shocked when manager refused to not charge for repairs not completed Want me to bring in vehicle again I don't have the time to risk not getting the repair done correctly or at all I will take the car to the dealer
I had my brakes replaced at Greulichs and they came with a month/12,mile warranty When my wife took our vehicle in to have the brakes inspected weeks ago they said the brakes were bad and needed to be replaced Instead of replacing the brakes for free per the warranty we were charged $on R.O# *** I tried to work directly with Greulich's to resolve this issue but they have been ignoring my requests for a refund and have not responded to my complaint
Be careful taking your car in here, very dishonest peopleThey told me multiple liesThey caused damage to my car and gave a bunch of excuses and never offered to help with additional repairsThe VP of customer service (John) does not properly investigate issues and just comes up with a bunch excuses and what if scenarios
I had taken my car in for a battery swap on July 21st, I was there for nearly hours waiting for the swap to be done, but was told there was an issue starting the car after the battery was changed outAfterwards, the manager Stan told me to call a tow truck and take it to a Chevy dealership to see what the issue was since they could not figure it out
I was able to get the car started on a remote start (not the ignition), but still could not start the car through push button when I got homeI ended taking the car into a Chevy dealer and they said the steering column lock sensor was damagedThey said this could happen if battery was hooked up wrong or if the car was improperly jumped to start it
No remorse from Greulich's, no apologies, just a bunch of excusesThey have my car for hours on a battery swap and say they caused no damage? Give me a brake Take your car elsewhere
My car stopped working on August 28thOn August 29th I had it towed to Gruelich'sThey
performed a diagnostic and told me the issue was the ignition and it would be repaired
within days and it would cost $After days they told me they would need an
additional days and it would cost $After the additional days they told me the
engine was bad and they would replace it in more weeks for $After more weeks
the work was not completeThey said they needed one more week and the cost would be
$They said if I wanted to stop work they would charge $for the work already
doneThen yesterday they told me the work would not be done in one week and it would
be some unspecified time after that before the work is completeMy car has been in their
shop since August 29th and they still do not know when work will be complete, but at least
weeks longer than the original week estimateIf they told me at the beginning it would
cost $and up to a
My wife hit the curb with her car and I took it to Greulich’s AutomotiveI told them what happened and they checked the car and told me it was severeThey said I needed both lower control arms and both front strutsThey quoted me $1,I told them I couldn’t do that right now and took the vehicleI also decided to get a second opinionI took it to my dad who checked it out and said he didn’t see any damage to warrant Greulich’s recommendationI then took it to Brake Masters and told them I needed an alignmentAn hour later I was driving my car and it was as good as everI ended up paying $with a coupon for the alignmentBrake Masters did not see any damage to lower control arms or strutsI will never use Greulich’s again
1/15/had thermostat housing assembly replaced & warranted by Greuichs & other work ($2011.31) 8/5/towed no fluids or start only car so towed to nearest shop in TucsonGreuichs gone from Tucson, no notice to cust 8/8/I called # refer to Phx 8/9/- 8/24/16- 8/29/called Jamison VP discussed matter 8/29/Integrity faxed papers ($1125.00) As requested by Jameson who spoke to Jerry at Integrity.9/23/Jamison, as previously stated warranty work submit to insurance Mel is to handle10/13/texts Jamison 10/31/msg Jamison now NO response he was at least returning calls & claimed papers on his desk to finalize regarding phone, text, status and refund for same work
Went to Greulichs with their oil change coupon$for oil change & filter & tire rotation etcMy car requires a specific oil type (& oil filter) which I brought in .While scheduling the service for $the senior manager told me the cost would be $with MY oil & filter! Also the brake flush that was previously quoted for $would bring the total to $ !!!! The coupon price is bogus ! I scheduled the work elsewhere for a total o$elsewhere! Buyers BEWARE!!!
Service on 11/28/Technician did not reinstall the air cleaner cover correctlyThis allowed unfiltered air into the engine subsequently causing a shut down on the highway while traveling out of StateThe engine failure occurred in Pensacola, Florida on Saturday afternoon 12/12/approximately 3:PMHad the truck towed to World Ford in Pensacola for repairThe Dealership was closing a 4:PMso they could not analyze the problem until Monday 12/14/We had to rent a car and hotel plus other expenses waiting for the Ford dealership to fix the problem on MondayWe spent approximately $to find out that the Air cleaner box was not installed correctly and a small black bug in the mass aid flow sensor caused the engine shut downThe truck was still under warranty but this problem was not coveredGreulichs Automotive has not agreed to reimburse us for the expenses caused by their technicians negligence to reinstall a air cleaner cover correctly
On Sept 5, I brought my Chevy pito Store #on Alma School Rd, for an air conditioning repair The compressor had blown and put metal shavings thruout the system The replacement parts were spec'd by Joe the store manager and paid for by myself at NAPA On Sept 10th I was called and told the truck was ready for pick-up The on-duty manager told me Joe was going to call me, that there were several other charges on my bill that were not provided on the estimate, including a serpentine belt and another AC component I never got a call from Joe, but I did return the vehicle to the shop hrs later to inform them the AC was not fixed and blowing out warm air On Sept 11th I stopped by the store to discuss and Joe lied and told me the truck should not have been released as the repairs were not complete Not true, the truck was sitting up front waiting for me on the 10th and when I questioned this, he had no reply
On Sept 12th I spoke with John the companies V.Pto di
We brought our Toyota 4runner to your Alma School location to have a spacer leveling kit installed on 03/While installing the leveling kit, the "certified" mechanic *** *** unnecessarily drained fluid from the suspension system rendering it uselessThe manager, *** P*** called and apologized for their mistake the same dayHe offered to replace the $4,suspension system with a standard suspension system as long as we paid for the partsHis other option was for us to take our vehicle to a Toyota dealership and he would arrange to have the original suspension system replaced at his costWe refused both offers as there was nothing wrong with the suspension system when we brought our 4runner to Greulich's Automotive ServicesToday we were offered $towards the cost of replacement by John ***on at Greulich's corporate officeThere is no scenario in which we are going to pay Greulich's to fix damage they caused to our vehicleWe expect Greulich's to take respons