Bayshore Realty LLC

I am rejecting this response because:The issue here is not that the seller (myself) at any time since the buyer ([redacted]) chose to not purchase the home has had ANY interest in regaining the buyers interest in this home. After speaking on May 31 with both [redacted] from [redacted]s and [redacted] of [redacted], it became clear to me DUE TO BOTH OF THEM TELLING ME that the test was incomplete, the test numbers were MADE UP by the lab, and neither would do the mediation recommended with incomplete information.  BOTH people that were involved under the guidance of the agent Ms [redacted] to do the testing - which I also agree, if in question the testing should be done - BUT IT SHOULD HAVE BEEN DONE PROPERLY and COMPLETELY.  Both [redacted] and [redacted] made it clear via telephone directly to me that IF an air sample were done and negative, they BOTH considered that a complete test and if negative neither one of them would do the remediation of $4,500.00 that was recommended.  The fact that a company would give an estimate when they KNOWINGLY had incomplete information is negligent.  Vicky [redacted] told me that there are no state standards, that they 'make up' numbers, and she was confused when I told her that I had trouble reading the test results, her response was that the results are easy to read as they say "low, moderate or heavy amounts of mold'..when I told her the report I had in my hand had two types of mold with numbers, she laughed and said "oh, frankly the labs make those numbers up" there are no standards for mold testing.  When I told her I had read online that it seemed more 'normal' to test a swab with 1" swabs of an area, she agreed saying that they do them as a .025cm as if touching an area with a q-tip, I then mentioned it seemed to me a swab of 0.25cm vs 1" would likely give a different result and she agreed.  When asked about the HUGE amount of aspergillius that they found, she told me that type of mold IS NOT RELEASED from wood (this was a basement wood ceiling in question).  [redacted] went on to tell me how mold has to have 60% humidity to grow mold in any area and that in order to have mold it had to come from something wet to start with and then have the 60% humidity in order to continue growth, this information was confirmed by the mold company I had to hire that was independent, with no connections to remediation companies nor any reasons to be bias or to give false information. The company I hired confirmed what [redacted] said when he reviewed their lab test, and he confirmed that not only were the lab results false, and made up by either a lab or someone else, that the numbers on that form they are unable to get from a swab test, that the results from a swab test will tell you low,moderate or heavy amounts of mold on the surface, the numbers that [redacted] gave us on their form he said were numbers one gets from an air sample.  Both [redacted] and [redacted] said that testing mold from a surface was incomplete AS THERE IS MOLD ON JUST ABOUT EVERY SURFACE AND THAT IS NORMAL, in order to know for sure, water or wet conditions had to be in the area of question (which my home has never had)  a high humidity level continues the growth of mold once it is started, without humidity mold cannot grow - again my home has LOW humidity of 30% that the company I hired tested.  I had the outside of my home and the inside tested, air and swab samples taken with NO MOLD TO BE DETECTED OF CONCERN in this home.  My interest in BUYER [redacted] is that she, like myself is a long time Registered Nurse, her agent noted that she has allergies or issue with molds, I feel STRONGLY that both of these companies mislead us KNOWINGLY and I am unclear if one company makes money from the other on business that is referred.  I feel STRONGLY that [redacted] should be given her money back from this mold testing as it was incomplete (and [redacted] when asked WHY when a home is for sale would she EVER do an incomplete test, she said the agent made it clear to her they wanted testing done fast and inexpensively and she does not like to UPSELL a client that does not want to be spending money - again BAD BUSINESS, MISLEADING AND KNOWINGLY GIVING INCOMPLETE INFORMATION.  Ms [redacted] was in charge of this and is an agent that I would guess runs into mold testing frequently and should know what consists of a COMPLETE MOLD TEST AND WHICH COMPANIES ARE RELIABLE AND TRUSTWORTHY as it took me a matter of 24 hours research to see that things were not right with this test and to call and question the people involved (lets add SHOCKED neither asked who I was and both freely gave me information about mold testing and testing on my property) my interest in the buyer is that as she has a problem with  mold to be better educated as she continues her housing search and that her money be refunded.  As far as the claim that I went to her work and asked for her - as a R.N. of minneapolis of over 20 yrs I am very familiar with methodist hospital and who works where and on what floor, I simply went to the floor I knew from the purchase agreement to be her job title, and I ASKED FOR HER OFFICE SO I COULD LEAVE SOMETHING AT HER DOOR, they asked if they could page her for me, and I SAID NO NEED TO SEE HER, JUST NEEDED TO LEAVE THE PACKAGE AT HER DOOR...I never intended disturbing her at work.  I intended on BEING SURE she knows she was TAKEN FOR A RIDE ALONG WITH MYSELF and I am unclear other than the supervision if Ms [redacted] had anything to do with selection also of the inspector - mold or remediation companies which I have found to be illegal and am quite satisfied that she likely did not at least choose the mold or [redacted] companies as long as [redacted] understands that she is the one that is responsible for that, then that is legal.   The supervision was bad business practice and WITHOUT QUESTION BOTH OF THE COMPANIES HIRED GAVE FALSE INFORMATION FROM KNOWINGLY INCOMPLETE TESTING....that is bad business, falsifying tests, charging money for this.  THE INCOMPETENCE OF THE TWO COMPANIES AND AGENT IN CHARGE LOST ME THIS TRANSACTION AND ALSO LOST THE BUYER A HOME SHE HAD THOUGHT SHE HAD JUST FOUND, the incompetence lost a sale of a home - false information and incomplete testing has caused the loss of sale, two weeks lost of being on the market at prime time and to return to the market with other real estate companies now 'suspicious' of why a purchase fell thru, showings are only now beginning to increase when at the time of the testing there had been three possible parties interested in this home.  INCOMPETENCE AND KNOWINGLY INCOMPLETE INFORMATION with POOR SUPERVISION AND KNOWLEDGE by the agent in this transaction has caused this.  I have had a business for twenty years, I am EMBARRASSED THAT COMPANIES AND PEOPLE DO BUSINESS LIKE THIS.  This was WRONG and I DO EXPECT IT TO BE MADE RIGHT.  [redacted]

My Client [redacted] & I wrote a purchase agreement for the property at [redacted] Eden Prairie, MN 55346 on May 21st, 2016with a final acceptance on Sunday, May 22nd, 2016. Our PA had an inspection contingency stating that All inspections shall be done within 5 Business Days of...

acceptance. The “Buyer Home Inspection” was conducted on Monday, May 23rd, 2015 starting at 1 pm.  My buyer met the home inspector and myself at the property around 3:30pm at which time several items were discussed that needed attention. One of the concerns was that the exposed floor boards and trusses of the main level had some discoloration which could be a result of a number of things includingbut not limited to the possibility of mold.  My client had a mold issue on her last home and had “[redacted]” perform remediation for her on that property.  My client requested that [redacted] be contacted and inquire who they would recommend we contact for mold testing.  We contacted [redacted] and they gave us [redacted] of [redacted], LLC ###-###-####.  I called [redacted]s and scheduled Vickie  to perform mold testing of the discolored areas.  My client was interested in determining if there were mold spores present on the discolored surfaces in the unfinished areas of the basement. On Tuesday, May 24th, 2016,  Vickie ([redacted]s) conducted swab testing of the discolored areas in the unfinished lower level to determine if there were mold spores present. My Buyer did not order an air quality inspection as she was interested in determining if there were mold spores on the discolored surfaces.  On Wednesday, May 25th, 2015, I received an email from Vickie ([redacted]s), with the results from the swab samples she took. The report from AMEL, Inc (Lab who conducted the study of the swabs) showed the swabs contained evidence of aspergillus & alternaria spores. All of this information was relayed to my client [redacted] and she requested I contact [redacted] to obtain a bid to remediate.I was able to schedule [redacted] to meet me at the property on Wednesday, May 25th to  gather measurements and prepare a bid to remediate the lower level.   At the same time, my client had me contact the Assn property manager to inquire if she would be able to construct a screen porch on the property.  We were emailed the Assn deck limitations and informed that it had to be Board approved, but not likely as the deck area had already maxed the approved deminsions.   The Radon testing was completed on May 25th as well and came back - Overall Avg: 2.9 pCi/l.  My client informed me late in the evening on the 26th that she decided to cancel the purchase agreement within her rights and time framespecified within the purchase agreement.  A cancellation was signed by both Buyer and Seller on May 27th, 2016.  On Thursday, June 2nd, 2016 I received an email from the Listing Agent [redacted], ReMax Results, stating that the Seller had mold testing doneon the property and attached a copy of the testing. I forwarded the email along to my client [redacted], she informed me that she was still not interested in pursuing the property or having to work with the Board to approve construction of  her desired screen porch. On Friday June 17th, 2016  I received a phone call and a fax from my client [redacted], that the Seller, [redacted], had shown up at Susan’s place of employment  and wanted to see her. My client was not available, so [redacted] slid an envelope under my client’s office door.The envelope contained a letter and a copy of the Seller’s “Mold Testing”. I have attached a copy of her letter & mold testing  for your review & files. My client [redacted] asked me to contact [redacted] and inform her that she does not wish to have any further contact with Teresa.  I didn’t feel it appropriate to contact the Seller as she was not my client so I sent an email to the Listing agent [redacted] – see attached. I have not received any response from the listing agent from that email. [redacted],  I don’t know what else I could have done. My client changed her mind on purchasing the property and a cancellation was signed by all parties.  The fact that the Seller can’t let that go, and seeks out my client at work is over the top.  My client decided not to pursue purchasing this property, her reasons for that decision were hers and she did so within the rights of the contract that all parties signed.Let me know what I need to do from here.