Bayshore Transportation System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They have contacted me regarding the claimed items and said they would send a reimbursement towards the claim
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. The company has contacted me and we are trying to resolve the outstanding claim issues

Hello,
We've discussed all with the custmer and provided a complete resolution to the customers satisfaction. Please let me know if you have any further questions or concerns regarding this situation; otherwise we'll conside the matter closed. As a side note the customer
*** ** will be contacting again with positive comments
Thanks again,
K

Hello, Thanks for making us aware of the customers complaint regarding their move. We've done some research and determined the main issues revolve around the claims process. Due to the interstate nature of the shipment, Mr& Mrs*** were in direct contact with the ***
Claims Dept to resolve the claim filed. It's unfortunate damage occured and we take it very seriously; we do have a claims process within the van line as well as a Claims Manager that works directly with our customers. Fortunately, after receiving this email from Revdex.com I was able to pass it along to our Claims Manager who then went to work on researching the discussions surrounding Mr***s claims with Allied. He immediately contacted Mr& Mrs*** to discuss the matter first hand and after a couple days due to her travel schedule were able to come to an understanding of the process. Once they were finally able to speak the we feel Mrs*** felt as they now have more knowledge of the process in order to move forward. Our Claims Manager was able to completely explain how the claims process works, in which Mrs*** seemed to understand, thus able to move forward. We found it necessary to work with the van line in order to provide a good will gesture to Mr& Mrs*** in order to restore confidence in their experience with Allied & Bayshore.We will continue to work with Mr& Mrs*** to resolve any addt'l issues they may have, but considere the matter resolved.Thanks Again,Sincerely,*** ***

Hello,
We have read and reviewed our records after receiving this complaint. The complaintant is correct, we did contact her in order to have the driver assigned to transport this move, be able to do so a couple of days later in order to transport straight to destination. We
use a top of the line technology communication tracking system and was able to review there was a request and acknowledgement of loading a couple of days later. We're sorry if there was any miscommunication in this matter, it was our intention to request to have the driver load the shipment and take direct to detination for a smooth relocation. I've also determined via our Claims Manager that the process has been slower than we would like due to the destination market with service repair companies, however he was able to contact and secure a company to contact the customer in order to assist with her claim repairs, etc. Again, due to the market and current responsibilities of the repair firm it was a slow contact, however, I've confirmed the company has attempted contact with the customer in order to provide assistance in this matter
We strive to provide the highest level of service and hope to have an update very soon
***
Bayshore Transportation System, Inc

Hello, Thank you for bringing this matter to our attention. We strive to perform every move to the best of our ability and unfortunately as the nature of the industry dictates there are sometimes claims involved. However, we do strive to respond to all claimed information
as quickly as it is brought to our attention in an effort to resolve to the customers satisfaction if possible - thus *** *** our Claims Manager did speak with the customer and discussed that the initial claim filing was denyed due to the claim filing deadline, which is protocol for the Pennsylvania guidelines. The information was not noted at delivery and the claim was brought to his attention beyond the day deadline. We have settled and reimbursed for the initial claimed damaged items in the amount of $559.50, and as a goodwill gesture would like to extend a final offer of an additional $to assit with the claimed missing items.
Please confirm if we need to discuss further and allow the check to be processed and sent within the weekThanks again for bringing this matter to our attentionKind Regards,
*** ** ***
Consumer Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this step toward resolution is satisfactory to me. 
Regards,

Hello, We are extremely sorry that Bayshore did not meet Mr. [redacted]'s expectations; it is always our intent to go above and beyond a customers expections.  I would like to address some of the comments regarding the agreement signed for regarding services promised.  During the...

initial contact we were going to attempt to pack the necessary items prior to the move; however, after reviewing the schedules we reached out and confirmed with the cusotmer it would be okay to push until move day - it was agreed upon.  With regards to the TV; Allied does have a sample TV on their site regarding coverage - however, that photos is strictly about when an electronic items is dropped or cracked and only covered if external damage has occured.  Apparently have some investigation via our Claims Manager, it was decided once the TV was inspected it did in fact show some external damage, thus a check was sent to Mr. [redacted] for the TV damage - which was accepted on Sept. 15, 2016.  We hope this is satisfactory to Mr. [redacted] and again our apolgizes for not meeting his initial expectations.
All the best,
[redacted]

Hello, thanks for bringing this issue to our attention; we've researched and have posted a response that we hope will be satisfactory to Ms. [redacted].  Hope to hear back soon. [redacted]

Hello,

"Times","serif"; font-size: 11pt;">Thank you for forwarding this information to us for further clarification. Please accept this as a statement of response for the complaint that was recently posted against our Bayshore facility located in Newark, DE. We are sorry to hear that the customer is dissatisfied with the claims process - Our Claims Manager and Co-Owner reviewed this claim together a number of times and would be happy to speak on this matter more - please feel free to contact [redacted] to discuss this futher or let us know if its better to reach out to discuss at a time that's convenient for the cusotmer. Again we are sorry to hear that the cusotmer is not satisfied and we look forward to further discussions when its convenient in order to clarify some of this process further.
 
Kind Regards,
Bayshore Moving & Storage

Hello,
Thank you for reaching out to us concerning your relocation with Bayshore agent for Allied Van Lines.  We take these inquiries seriously and [redacted] is familiar with [redacted]'s relocation; he is currently working direct with the Asst. to the President...

of Allied Van Lines, [redacted].  Please be aware this relocation contract was direct with Allied Van Lines, but know that [redacted]/Bayshore is working with Allied Van Lines to provide answers and will follow up very soon.  If you have any questions in the meantime [redacted] can be reached at [redacted]
Thanks again
[redacted]

Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Thank you for forwarding the response; we welcome additional conversationns with the customer in this matter.  The VP Sales, whom the customer spoke with previously will reach out to discuss this further.  We understand the frustration of the customer and wiling to further dialogue regarding the signed repair docs and any other concerns in order to come to a satisfactory resolution.  Our VP/Sales will reach out ASAP. 
Kind Regards,
K

Hello Revdex.com; I've attached Bayshore's reply to the Revdex.com Complaint of [redacted]. We've spoken with the cusotmer on this as you'll read in the response.
Thank you for forwarding this to us.
Regards,

Thank you for contacting us regarding the customer's dissatifaction during his move process; we need the feedback and hopefully the comments & outline of the items claimed etc will assist everyone moving forward.  This was an interstate Van Line move, thus Bayshore & Allied Van Lines...

was involved from beginning to end in order to assist with rectifying the claimed items quickly & efficiently.  Our Claims Manager has outlined the below timeline for us:Allied Van Lines driver delivered the household goods to WI on 6/7/16; there was some HHG damage as well as residence damage to walls, banister; all of which was notated on the paperwork wth the driver - we then made a follow up call and customer relayed that information to his coordinator as well.  Some of the items did not get properly placed within the residence - so we went right to work on getting an Allied Agency scheudled to go out and move items to meet customers expectations.  We sent a claim form to the customer with instructions the same day for quicker processing.  The forms were received on 6/23/16 and set up for assignment to a local repair firm; an inspection was then scheduled for residence damage and to inspect the household good damages - the repair firm then confirmed that most of the items claimed were repairable - we authorized the repairs to be complete on 7/1/16 - all items were repaired and signed for by the customer stating the repairs were satisfactory on 7/26/16 - we then issued the remaining cashouts for the items deemed as non-repairable.
After further review of the claimed items and due to the events surrounding the move, we at Bayshore issued a $500 goodwill gesture to the customer on 7/26/16 - this was on top of the claimed items cashout via the Van Line.
On 8/8/16 the customer phoned and emailed us to advise he was not happy with the residence damage repairs to the walls and would be asking his builder to submit us an estimate - we informed him that once it was paid to please forward a copy of the invoice for reimbursement - as of 10/3/16 this invoice has not been received.
The customer since contacted the Van Line on 9/8/16 to advise he was waiting for the builder to submit the invoice - at this time he expressed his dissatisfaction with repairs to the coffee & end tables & the desk - we reviewed with the Allied Claims Dept and they upheld the repairs, as the customer signed off at the time of repairs stating the items were repaired to his satisfaction.  Its our position that we settled all claims and responded to all inquries/needs to meet the custmers expections in a quick & efficient manner and went above and beyond to remedy the situation by issuing an addt'l $500 goodwill gesture on top of the repairs/cashouts - Arbitration was also offered by Allied on 9/21/16 - thus we are standing by our decisions. 
Thanks again for the time and opportunity to respond - Bayshore does make every attempt to provide a fast & efficient move and strive to meet all customers needs, however with all major relocations things do happen and we pride ourselves on handling them the best of our ability with the Van Line - it is Bayshore's position to address all inquires/claims in a timely manner to meet customers expections and in know way respresents the normal move process of over 4000+ moves annually.
We appreciate any feedback from the customer and are here to listen and assist in any way we can moving forward.
Kind Regards,
Consumer Sales Management

Hello and thank you for contacting us regarding the claim concerns - I've attached an outline of the claims filed and reply from Bayshore & Allied Van Lines.  Feel free to contact us to discuss further.

Hello, thank you for your correspondence in the attempt to resolve the TV/Base - claim issue.  We will continue to provide whatever support we can in order to resolve this matter to Ms. [redacted]'s satisfaction.  Our Claims Manager has been trying to contact via email with no luck as we...

don't have a working phone number for the cusotmer it would be helpful if Ms. [redacted] would contact [redacted] in order to discuss this matter further.  Thank you.

Review: It has been 9 months since our move with Bayshore Transportation. There are items that are still outstanding that the company refuses to address. Because of this, we cannot cash the settlement checks that have been sent to us to pay for a portion of damages that occurred 9 months ago. There are still items that are outstanding that have yet to be settled on. Bayshore will not return my phone calls, answer my questions I've asked and emailed and will only say "take it to arbitration if you want more money". I can understand that IF everything was settled on, but that is not the case. Item #064 on the inventory list has not been repaired or paid for. The repairman hired by Bayshore advised me that it wasn’t cost effective to repair this item (a dresser), but the dresser was not paid as claimed even though the dresser was deemed non-salvageable by the furniture repair company Bayshore hired. In addition, item #236 (chair) was not settled on either. D&S (furniture repair company hired by Bayshore) advised it would be cashed out because that is cheaper than repairing it. These 2 items are not addressed in the settlement letter. A little background info: Bayshore hired a furniture repair company (Queen City) to repair all the damages to our furniture. The repair person DID NOT repair all the items he claimed to have repaired. I notified Bayshore at once of this and they sent another repair company (D&S) to our house to inspect all the items that Queen City did not fix and claimed that were fixed. Also, there were items that Queen City said were "repaired" with the wrong color paint and wood that are not repaired/fulled properly, drawer glides and stops that were not replaced on dresser and nightstand, etc. In addition, there are multiple items on the settlement sheet have I have questioned the amount "settled" on because there is a difference in the replacement cost and the amount Bayshore offered to settle on. The items are as follows:

Black Night Stand – What does “cash out” mean? The replacement value of the item is $450, not $150.

#262 - $40 will not repair this buffet. The repair person that was sent out did not complete his job so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece. I can submit an estimate for repair or assume the cost of 1 hour of labor to fix the piece of furniture since a repair person will not come to your home for less that 1 hr for the house call itself.

#152 - $30 will not repair the nightstand. The repair person that was sent out did not complete his job and repair this nightstand so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece. I can submit an estimate for repair or assume the cost of 1 hour of labor plus replacement costs to fix the piece of furniture since a repair person will not come to your home for less that 1 hr for the house call. This item was agreed upon that it was to be repaired, I never wanted an appearance allowance. Because the repair person Bayshore hired did not do his job and repair the item, I should not be penalized and be offered "$30" which will not get my nightstand repaired. Bayshore hired a subpar and dishonest company that did not do the repairs they were paid to do. Bayshore is STILL responsible for the repair of my damaged furniture PERIOD.

#143 – “cashout” of $400 by Bayshore on the settlement when the replacement amount is $532 to replace the item.

#151 - $100 will not repair this custom chair. Your repair person did not complete his job and repair the chair so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece. This is what was agreed upon, that my furniture would be repaired. I never said I wanted an "appearance" allowance for my damaged furniture. I would be happy to get an estimate for that amount.

#157 – “Cashout” of $150 was offered by Bayshore- $256 is the cost to replace the item.

#139 - $100 will not repair the subpar work that the person that was hired did. Your repair person did not complete his job so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece.

Flexa Furniture (Entire bedroom set) – $2,100 is what we ORIGINALLY paid for the furniture. As I stated before, the cost to replace these 3 pieces of furniture (loft bed, dresser, bookcase) is not that amount. As stated in Allied’s “EXTRA CARE PROTECTION (ECP)” – “ECP covers the cost of repair or replace, whichever is less, any household item that is damaged, lost or destroyed during your move up to the dollar amount that you declare…Replacement is at today’s full replacement cost- not a depreciated value. As stated in previous correspondence to Bayshore, these items have to be replaced from Europe. They are not sold in the US any longer. I gave Bayshore the replacement cost ($2,519.33) per the Flexa website; $2,100 is not current replacement cost. That does not include shipping costs of the items of an additional $587.30. Total replacement cost for the loft bed, dresser, and bookshelf is $3,106.63, yet Bayshore offered $2,100 for replacement. $2,100 is what I originally paid for the bedroom set, not how much it is going to cost me to replace it, which is what it states in the contract, see above.

#140 – “cashout” of $400 is not the replacement cost of the nightstand. $500 is the replacement cost of the nightstand.

#394 - $20 will not repair this bar stool. The repair person that was sent out did not complete his job by repairing it so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece. I can submit an estimate for repair or assume the cost of 1 hour of labor to fix the piece of furniture since a repair person will not come to your home for less that 1 hr for the house call itself. Something is wrong with the swivel mechanism. This is not a cosmetic issue.

#479 – Elliptical Machine - Bayshore offered $478.12 to settle this item for repairs. A repair company was hired and then told by "Queen City" to cancel the service call to repair the machine once Queen City was exposed for lying about fixing all the furniture. Bayshore was supposed to have our machine repaired, instead, at the last minute, added the Elliptical to the settlement letter ($478.12). There are multiple things wrong with this machine. The front shroud cover is broken ($54.14); rear shroud cover is broken ($116); integrated console has a piece broken off of it ($530 to repair); rear shroud lower cover ($43.58), handle top($4.38), clevis cover ($8.49), base frame ($441.97 there is no way to repair the damage to the frame) plus the cost of a service call to disassemble and reassemble the new parts ($150 labor and $85 service call). The $478.12 is no where near the amount it cost to cover broken parts, let alone labor and service call to fix the machine.

#396 - $200 will not repair all the damage to the pool table. Your repair person was suppose to complete his job by repairing our pool table so now we are forced to hire someone to do it. I do not want an appearance allowance; I want the cost to repair the furniture piece. I will be happy to get an estimate of the damage.

Nativity Set - $355.99 is the replacement cost of the Nativity Set, not $325 as offered in the settlement letter.

Iron – replacement cost of the iron is $48.59, not $45 as offered in the settlement letter.

Finally, a carpet person needs to give an estimate for the carpet repair noted on the settlement letter. D&S is the FURNITURE REPAIR COMPANY hired by Bayshore to access the damage to our carpet that was caused by the contractor that Bayshore hired to repair our leather furniture. Bayshore "settled" the damage done to our carpet (paint on the carpet) of $150. D&S is not a carpet repair/install company that can access the cost to replace the specific carpet, the labor cost involved, etc. or to even clean the paint out of the carpet if that is even possible. The contractor that was sent to our house to repair our leather got paint on the carpet. Bayshore is liable for the damage its contractor caused. The carpet needs to be fixed/replaced appropriately and paid for accordingly. I can have a carpet company give an estimate on the cost to repair/replace the ruined carpet. It is ridiculous to think that $150 will cover the damage done to the carpeting. It will have to be replaced. Bayshore needs to pay accordingly. $150 offer is not an offer in good faith to remedy this situation. Now, because of the items I listed above that are still outstanding, we still have not been able to cash any monies due us due to the damage occurred during this move. And, we are now being told that even to have Bayshore settle on items that weren't repaired or paid for, we'll have to pay an additional $350 to go to arbitration, which will obviously cost us even more money, and more time that we still aren't paid for our losses. Currently, Bayshore has sent us 2 checks for $11,778.92 that cannot be cashed until all items are settled on (items listed above) and they won't in good faith complete the settlement process.Desired Settlement: I want all the items on the damaged/loss list to be settled on and paid accordingly. I have listed replacement costs and have indicated that I can get estimates for repairs that need to be completed to our furniture and our carpet so a settlement can be reached. No one will return my phone calls or answer any of my questions. Bayshore has not in good faith tried to settle ALL the outstanding items that were damaged during our move with them. The claims adjuster assigned to handle our claim changed departments in Feb. and nothing has been done since on our claim and no one wants to complete the claim process in order to wrap this nightmare up. I want the contract that we paid for to be honored and the outstanding items that are supposed to be replaced, replaced at full value like we paid for the insurance for and I expect the damage that was done to our carpet to be paid for too and the remaining repairs be paid for for the listed items that were not repaired as promised by the company that Bayshore hired.

Business

Response:

Hello,

Thank you for reaching out to us concerning your relocation with Bayshore agent for Allied Van Lines. We take these inquiries seriously and [redacted] is familiar with [redacted]'s relocation; he is currently working direct with the Asst. to the President of Allied Van Lines, [redacted]. Please be aware this relocation contract was direct with Allied Van Lines, but know that [redacted]/Bayshore is working with Allied Van Lines to provide answers and will follow up very soon. If you have any questions in the meantime [redacted] can be reached at [redacted]

Thanks again

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The company has contacted me and we are trying to resolve the outstanding claim issues.

Review: My relocation company hired this Bayshore/Shoreview Team to handle my move. Upon delivery some glass items, frames, furniture, and residential property was damaged. Some items are still missing. We filled a claim form not long after the delivery. They are coming back with a statute in their contract that states, due to Department of Transportation regulation within the state of Pennsylvania, the claim is being denied because the form was received past the 30 day deadline.

We have gone back and forth with their relocation coordinator and claims director, and they will not resolve this claim. With all the horror stories about moving companies, I was hoping this would not happen to us during difficult times, I write this to warn others about using this company.Desired Settlement: I just want the rest of my items delivered and damages resolved.

Business

Response:

Hello, Thank you for bringing this matter to our attention. We strive to perform every move to the best of our ability and unfortunately as the nature of the industry dictates there are sometimes claims involved. However, we do strive to respond to all claimed information as quickly as it is brought to our attention in an effort to resolve to the customers satisfaction if possible - thus [redacted] our Claims Manager did speak with the customer and discussed that the initial claim filing was denyed due to the claim filing deadline, which is protocol for the Pennsylvania guidelines. The information was not noted at delivery and the claim was brought to his attention beyond the 30 day deadline. We have settled and reimbursed for the initial claimed damaged items in the amount of $559.50, and as a goodwill gesture would like to extend a final offer of an additional $500 to assit with the claimed missing items. Please confirm if we need to discuss further and allow the check to be processed and sent within the week.Thanks again for bringing this matter to our attention.Kind Regards,[redacted]Consumer Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have contacted me regarding the claimed items and said they would send a reimbursement towards the claim.