Hello Revdex.com; I've attached Bayshore's reply to the Revdex.com Complaint of [redacted] ***We've spoken with the cusotmer on this as you'll read in the responseThank you for forwarding this to usRegards,
Hello, "Times","serif Thank you for forwarding this information to us for further clarificationPlease accept this as a statement of response for the complaint that was recently posted against our Bayshore facility located in Newark, DEWe are sorry to hear that the customer is dissatisfied with the claims process - Our Claims Manager and Co-Owner reviewed this claim together a number of times and would be happy to speak on this matter more - please feel free to contact [redacted] to discuss this futher or let us know if its better to reach out to discuss at a time that's convenient for the cusotmerAgain we are sorry to hear that the cusotmer is not satisfied and we look forward to further discussions when its convenient in order to clarify some of this process further Kind Regards, Bayshore Moving & Storage
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this step toward resolution is satisfactory to me Regards,
Thank you for contacting us regarding the customer's dissatifaction during his move process; we need the feedback and hopefully the comments & outline of the items claimed etc will assist everyone moving forward This was an interstate Van Line move, thus Bayshore & Allied Van Lines was involved from beginning to end in order to assist with rectifying the claimed items quickly & efficiently Our Claims Manager has outlined the below timeline for us:Allied Van Lines driver delivered the household goods to WI on 6/7/16; there was some HHG damage as well as residence damage to walls, banister; all of which was notated on the paperwork wth the driver - we then made a follow up call and customer relayed that information to his coordinator as well Some of the items did not get properly placed within the residence - so we went right to work on getting an Allied Agency scheudled to go out and move items to meet customers expectations We sent a claim form to the customer with instructions the same day for quicker processing The forms were received on 6/23/and set up for assignment to a local repair firm; an inspection was then scheduled for residence damage and to inspect the household good damages - the repair firm then confirmed that most of the items claimed were repairable - we authorized the repairs to be complete on 7/1/- all items were repaired and signed for by the customer stating the repairs were satisfactory on 7/26/- we then issued the remaining cashouts for the items deemed as non-repairableAfter further review of the claimed items and due to the events surrounding the move, we at Bayshore issued a $goodwill gesture to the customer on 7/26/- this was on top of the claimed items cashout via the Van LineOn 8/8/the customer phoned and emailed us to advise he was not happy with the residence damage repairs to the walls and would be asking his builder to submit us an estimate - we informed him that once it was paid to please forward a copy of the invoice for reimbursement - as of 10/3/this invoice has not been receivedThe customer since contacted the Van Line on 9/8/to advise he was waiting for the builder to submit the invoice - at this time he expressed his dissatisfaction with repairs to the coffee & end tables & the desk - we reviewed with the Allied Claims Dept and they upheld the repairs, as the customer signed off at the time of repairs stating the items were repaired to his satisfaction Its our position that we settled all claims and responded to all inquries/needs to meet the custmers expections in a quick & efficient manner and went above and beyond to remedy the situation by issuing an addt'l $goodwill gesture on top of the repairs/cashouts - Arbitration was also offered by Allied on 9/21/- thus we are standing by our decisions Thanks again for the time and opportunity to respond - Bayshore does make every attempt to provide a fast & efficient move and strive to meet all customers needs, however with all major relocations things do happen and we pride ourselves on handling them the best of our ability with the Van Line - it is Bayshore's position to address all inquires/claims in a timely manner to meet customers expections and in know way respresents the move process of over 4000+ moves annuallyWe appreciate any feedback from the customer and are here to listen and assist in any way we can moving forwardKind Regards, Consumer Sales Management
Hello, Thank you for reaching out to us concerning your relocation with Bayshore agent for Allied Van Lines We take these inquiries seriously and [redacted] is familiar with [redacted] 's relocation; he is currently working direct with the Asstto the President of Allied Van Lines, [redacted] Please be aware this relocation contract was direct with Allied Van Lines, but know that [redacted] /Bayshore is working with Allied Van Lines to provide answers and will follow up very soon If you have any questions in the meantime [redacted] can be reached at [redacted] Thanks again [redacted]
Revdex.com: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Hello Revdex.com; I've attached Bayshore's reply to the Revdex.com Complaint of [redacted] ***We've spoken with the cusotmer on this as you'll read in the responseThank you for forwarding this to usRegards,
Hello, "Times","serif Thank you for forwarding this information to us for further clarificationPlease accept this as a statement of response for the complaint that was recently posted against our Bayshore facility located in Newark, DEWe are sorry to hear that the customer is dissatisfied with the claims process - Our Claims Manager and Co-Owner reviewed this claim together a number of times and would be happy to speak on this matter more - please feel free to contact [redacted] to discuss this futher or let us know if its better to reach out to discuss at a time that's convenient for the cusotmerAgain we are sorry to hear that the cusotmer is not satisfied and we look forward to further discussions when its convenient in order to clarify some of this process further Kind Regards, Bayshore Moving & Storage
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this step toward resolution is satisfactory to me Regards,
Thank you for contacting us regarding the customer's dissatifaction during his move process; we need the feedback and hopefully the comments & outline of the items claimed etc will assist everyone moving forward This was an interstate Van Line move, thus Bayshore & Allied Van Lines was involved from beginning to end in order to assist with rectifying the claimed items quickly & efficiently Our Claims Manager has outlined the below timeline for us:Allied Van Lines driver delivered the household goods to WI on 6/7/16; there was some HHG damage as well as residence damage to walls, banister; all of which was notated on the paperwork wth the driver - we then made a follow up call and customer relayed that information to his coordinator as well Some of the items did not get properly placed within the residence - so we went right to work on getting an Allied Agency scheudled to go out and move items to meet customers expectations We sent a claim form to the customer with instructions the same day for quicker processing The forms were received on 6/23/and set up for assignment to a local repair firm; an inspection was then scheduled for residence damage and to inspect the household good damages - the repair firm then confirmed that most of the items claimed were repairable - we authorized the repairs to be complete on 7/1/- all items were repaired and signed for by the customer stating the repairs were satisfactory on 7/26/- we then issued the remaining cashouts for the items deemed as non-repairableAfter further review of the claimed items and due to the events surrounding the move, we at Bayshore issued a $goodwill gesture to the customer on 7/26/- this was on top of the claimed items cashout via the Van LineOn 8/8/the customer phoned and emailed us to advise he was not happy with the residence damage repairs to the walls and would be asking his builder to submit us an estimate - we informed him that once it was paid to please forward a copy of the invoice for reimbursement - as of 10/3/this invoice has not been receivedThe customer since contacted the Van Line on 9/8/to advise he was waiting for the builder to submit the invoice - at this time he expressed his dissatisfaction with repairs to the coffee & end tables & the desk - we reviewed with the Allied Claims Dept and they upheld the repairs, as the customer signed off at the time of repairs stating the items were repaired to his satisfaction Its our position that we settled all claims and responded to all inquries/needs to meet the custmers expections in a quick & efficient manner and went above and beyond to remedy the situation by issuing an addt'l $goodwill gesture on top of the repairs/cashouts - Arbitration was also offered by Allied on 9/21/- thus we are standing by our decisions Thanks again for the time and opportunity to respond - Bayshore does make every attempt to provide a fast & efficient move and strive to meet all customers needs, however with all major relocations things do happen and we pride ourselves on handling them the best of our ability with the Van Line - it is Bayshore's position to address all inquires/claims in a timely manner to meet customers expections and in know way respresents the move process of over 4000+ moves annuallyWe appreciate any feedback from the customer and are here to listen and assist in any way we can moving forwardKind Regards, Consumer Sales Management
Hello, Thank you for reaching out to us concerning your relocation with Bayshore agent for Allied Van Lines We take these inquiries seriously and [redacted] is familiar with [redacted] 's relocation; he is currently working direct with the Asstto the President of Allied Van Lines, [redacted] Please be aware this relocation contract was direct with Allied Van Lines, but know that [redacted] /Bayshore is working with Allied Van Lines to provide answers and will follow up very soon If you have any questions in the meantime [redacted] can be reached at [redacted] Thanks again [redacted]
Revdex.com: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,