Dear Ms. [redacted]: 1- As we´ve been trying to explain you since we got in contact with you, we cannot give you a guaranteed delivery date. From our storage in Sacramento California to your delivery address in Ohio, there´s a distance of around 2500 miles. It´s a very long way and it our service is called a Shared Load Delivery. We combine several customers going on the same direction, fill up an 18 wheeler and send it out. Our driver will try to deliver all of our customers according to the route he gets assigned and he will try to do it ASAP. What we can tell you is that once the truck leaves our storage in California, the average time it takes to be in Ohio is between 7 to 14 days. As the truck gets closer to Ohio, we can call our driver to get an update and a better estimated date of delivery. Then our driver will call you once he gets close to your delivery address. Truck drivers usually can confirm a precise delivery date and time, a day before they arrive. This information has been provided since the very fist contact we had with Ms. [redacted] over the phone, by email every time we sent you your quote and it is also informed on the contract signed on the day of the pickup. Please, have in mind that even after we send out the truck, there are a lot of things outside of any human control that can and will affect your delivery date such as weather, road conditions, mechanical failures or even a flat tire can affect the delivery date. This is why, no moving company can or at least should give you a guaranteed delivery date. It is our commitment to deliver your items as fast as we can, but to tell you in advance when a truck will arrive before we even load it, is technically impossible. There is now “21 days delivery rule”. By law, we have up to 30 business days to deliver your items from your First Available Date for delivery. We want to load and send your items ASAP on the first available truck leaving our storage, but as we have informed you before, no payment has been made yet and we are not allowed to load your belongings on a delivery truck until that happens. 2- In the event Ms. [redacted] wants to retrieve her belongings from our storage, she can do it at any time. What we need to know first, is when she wants to go to our storage. We will then make the necessary arrangements to have your belongings ready to be picked up from our storage close to our loading dock. The address of our storage will be sent by email to Ms. [redacted] after she confirms she wants to go to our storage in Sacramento, California. By law, if a customer wants to cancel a move after pickup but prior delivery, will still need to pay 70% of the total cost of the move. We are not and will not hold her stuff hostage, she can take them at any time, but if payment is not made our legal team will take this to court to resolve this and get the proper payment. 3- The quote for this move was based on a list of items provided by Ms. [redacted]. She gave us a total list of 37 items. We then loaded this list into a software designed for moving companies to calculate an estimate number of cubic feet it will take. This estimate is calculated using a database of average size furniture. At every point we informed this is an estimate and it will be confirmed on the day of pickup. We ended up loading a total of 50 items which resulted on the increase of the space required on the truck. The total size of the move was 6oo cubic feet. Please, confirm what you want to do so we can make the necessary arrangements either if we need to deliver this in Ohio or expect a truck from another moving company in our storage. We would appreciate a fast response, so we can resolve this fast. Thank you. Customer Care Valiant Movers
Dear Mr. [redacted]: We understand your concern regarding the cost of your move. However your wife gave us half the list of the items we ended up loading on the truck on the day of your pickup. Attached to this response, we also send a copy of your quote that was electronically under your name on 05/18/2017. On that quote, the list provided was only for 40 items. On the day of the pickup, the final number of items was 84. It´s impossible for ANY moving company to provide an accurate quote with less than half the total number of items that will be finally be loaded. We also attach here a copy of the contract that contains the final list of items. On the day of your pickup, we informed you guys that since you were taking more items it was going to take more space on our truck; and since the cost of your move is based on the actual size, the final cost was higher that what we anticipated. We are required by law to give all of our customers a Revised Visual Estimate before loading the items on the truck. This was done in accordance to Federal Law and only after you accepted and gave us your written consent, we proceeded to load your belongings on the truck. At no point, we forced, coerced or took advantage of you or your wife. Since the very first contact you had with us, it was explained that delivery takes ON AVERAGE between 7 to 14 days from your first available date for delivery. This was informed over the phone, by email on every quote or update of it we sent you and is also described on your contract. By Federal Law, all moving companies have up to 30 business days from your First Available Date to deliver your items. Your delivery was done in accordance to the law and was always informed to you. As it was informed on every email and the contract, we cannot guarantee an exact delivery date. The truck driver assigned to the truck doing your delivery is responsible to call you a day before he gets to the final destination, at that moment he will be able to confirm exactly when and what time the truck will be arriving. This is why we can only inform you when the truck leaves our storage and then the driver confirms delivery a day before he arrives to your new home. If your expectations were for us to call you every day to inform you the status of your delivery throughout the way, unfortunately it is something outside of our possibilities. We move many customers every day, and it is technically not possible to call every single customer every day to inform where the truck is and when it will be arriving. Due to the nature of our business, we inform you when the truck is leaving and confirm a day before he truck arrives. Of course, you were always welcome to call our customer care or our sales team to ask if there´s any update about your delivery. Again, this is not logical nor it makes sense for any moving company. Regarding weight tickets, as we have informed since the first day you contacted us, we have always informed that our company works not by weight but by Space on our truck. The quote that was given to you had a rate per Cubic Feet, and it was always informed this way. Your request of weight ticket came to us only after the day of your pickup. At this point, your items were already in our storage and we would have needed to re-load them on an other truck and taken to a public scale. This would have cost an additional fee for the work needed and could have caused a delay on your delivery. Again, since the very first contact we had and as it´s described on the email we sent you every time with your quote, it was informed that all deliveries are made with 53 foot long trailers. From a technical and finalcial point of view, it is not viable for a moving company to send a small truck from California to Pennsylvania. As it is described on your quote, if your destination cannot handle access for a 53 foot long trailer, a shuttle might be needed on delivery. This is completely optional as we can deliver to a different location with access for a trailer or you can rent a small truck yourself so you don´t have to pay any additional fee for this extra service. We apologize if there was any kind of damage to your goods. As we are required by law, we have insurance that will be able to cover any damage of your items during your move with us. We will be sending you a Claim Form to your email address so you can initiate the insurance process. If there is any further issue or anything we can do to help you, you are welcome to contact our Customer Care team. Regards. Valiant Movers
Dear Revdex.com: We are sorry to hear that our Customer Mr. [redacted] is not 100% satisfied with our service. Our customer Mr. [redacted] gave us a list of the items he was moving from California to Pennsylvania. We received from him a list of 40 items. Using a software designed for moving companies, we loaded...
that list of items and as result, we got an estimated number of Cubic Feet that was supposed to be required on our truck to load those items. The price that was quoted for those 40 items was $3150.00. Our sales team, was able to give him an “Early Reservation Discount” of $450.00, so after the discount the final quote was $2700.00. On the day of the pickup, we ended up loading more than double the number of items. The total amount of items, was 84 items. We are not charging PER ITEM, but this can clearly explain that more itmes, translates into more space and since the final cost of the move is based on space, more space means the cost of the move was higher. Prior to the day of the pickup, we sent emails to the customer with his list of items and with his quote. We ask all of our customers to review their list of items so we can provide an accurate quote. In this case, we only knew less than half the total list so because of that, it is impossible for any moving company to provide an accurate quote. If we have a complete list of items, there shouldn´t be a big change on the price from the quote to the final cost. Like any other moving company, we are required by law to walk through the house and make a visual inspection of the items that will be loaded and provide what is called a “Revised Visual Estimate”. Instead of just loading stuff into our truck and after everything is loaded give a final price, we do the opposite. We inform and explain that there is a discrepancy from the quote to the reality and only after we get verbal and written consent from the customer, we can begin to load our customer´s belongings. Customers have the option at all time, to refuse service if they think the price is too high or if they cannot afford it. In this case, we got verbal and written consent from Mr. [redacted] and after that, we began to load the items into the truck. Everything was done with total consent of our customer and even after the day of the pickup, we talked to him many times, and we had no complaints regarding the cost of his move. For delivery, we inform all of our customers that it usually takes between 7 to 14 days ON AVERAGE, from their first available date for delivery. This is informed prior to the pickup by phone, email and in the contract signed on delivery. We keep record of all the emails we sent him, and we can see that everytime an update was made on his inventory list, our sales team sent him an email. At least 16 emails were sent, each one with not only the cost of the move, but also a full description of our service including the estimated delivery date. By law, all moving companies have 30 business days to deliver starting from the First Available Date for Delivery. Of course, that we try to deliver as fast as we can. Every day we don´t deliver, our company is losing money, so we have no interest on purposely delaying a delivery. Moving companies have 2 ways of measuring a move. One is by weight the other one is by space. Based on more than 10 years of experience on the moving industry, our company has decided that is easier and more reasonable to do it by space. When moving by weight is much more difficult to calculate the cost of a move and provide an accurate quote. For a moving company to provide a final price, all items need to be packed and loaded on the truck, then it needs to leave the customer´s home and go to a public scale and weight the truck and compare with a previous weight with the truck empty. In our experience, there are a lot more chances that a customer will be surprised with an increase on the cost of a move, more chances of cancellation and if a move is cancelled after everything was packed and loaded it´s a huge loss of time and money for everyone. Everytime our sales team talked to Aaron regarding the cost of his move, he was explained that the move was calculated based on space and not by weight. Attached to this response, we send the last email we send him with his quote in Cubic Feet. On this last email, prior to the day of pickup, we ask all of our customers to read, review and confirm they read it by sending an Electronic Signature which we got from Mr. [redacted] on 05/18/2017 (6 days before the pickup). ON 06/01/2017, we received a call from Mr. [redacted] asking about the status of his move. We informed him that the truck was being loaded that same day. The truck was loaded and left our storage on 06/01/2017. California to Pennsyvania is around 2500 miles, and it usually takes between 7 to 14 days for a moving truck. A week after the truck left, we talked to our driver and told us he was half way from Pennsylvania and the estimated date of arrival was going to be between 06/13 and 06/15. On 06/13, we talked to Aaron and informed him that there was a mechanical failure on the truck that was being repaired. The truck finally arrived to destination on 06/20/2017. While this is outside of the 7 to 14 days expectations, it is still within the boundaries of the law. Of course, we understand Mr. [redacted]’s situation and we know nobody wants their shipment to be delayed. From the very first contact we had with Mr. [redacted], it was explained that our service is what is called a “Shared Load Delivery”. This means that in order to offer a competitive price, all deliveries are made with an 18 wheeler. Each customer we move takes a partial space on the truck, and then the driver needs to follow a route of customers going to the same direction. It is also informed on the email we sent over 16 times with the quote, that in case this large trailer cannot access the customer´s address on delivery, we might need to rent a small truck on delivery, transfer all the belongigns to that smaller truck, deliver the items, return the truck and go back to the trailer. This is an additional service and is completely optional. Some of our customers prefer to rent a truck themselves or have someone that can provide them with a truck for a few hours and save the cost of us renting a truck and transferring the items. Again, if the cost of the move went up double than estimated, is because we only got a partial list of half the items. Delivery took a little more than usual because we had the misfortune of having a mechanical failure. It took around 5 more days than what it would have normally but still it was done within the boundaries of the law. If there is any way we can help Mr. [redacted] to make him feel better with our service, we will gladly do it. We care about our customers and we want them to be happy with our service. Regards. Customer Care Valiant Movers
Dear Revdex.com:On 03/03/2017 we first got in contact with Mr. [redacted]. He talked with our sales team and requested a quote to move 400 cubic feet of household goods from California to New Jersey. Based on a rate of $4.5/cf, we gave our prospect customer a quote for $1800.00 with an Early Reservation...
Discount of $220.00. (see attached file with the quote sent to the customer with Mr. [redacted]´s Electronic Signature).Three days after the first contact with Mr. [redacted], he decided to book with us for a pickup on 03/14/2017. Since he informed us that he was not going to be present at the time of the pickup, Mr. [redacted] designated as his legal representative a person named “[redacted]”. In the event that a customer cannot be physically present at the time of the pickup, he is required by law to designate a person that can perform any legal act on his behalf such as a sign a contract or renegotiate the cost of the move if necessary. For some reason we have never been able to understand, that did not happen. On the day of the pickup, the person appointed by Mr. [redacted] REFUSED to sign the contract after we loaded all of his items on our truck.From the very same day of the pickup, we have been in contact with Mr. [redacted]. We have explained him that he had a total of 520 cubic feet of items and some packing was required on the day of the pickup for the cost of $325.00. The total cost of the move was $2445.00, due to the increase of space required and the packing we did for him.We have informed the customer that after the pickup, we brought his belongings to our storage facility while we were waiting for a trailer available to load his belongings and send them to New Jersey. Mr. [redacted] then refused to pay anything more than the $1200.00 he paid via Credit Card. It is true that Mr. [redacted] sent some copies of the contract as he was required to but, he was adding text to the standard contract. He was basically signing and rejecting the contract at the same time. We informed him by email on many occasions that this was a standard contract and that he couldn´t just add text or conditions that were not offered to him prior to his pickup. We also informed him that although we appreciate his business, we did not want him to feel forced to move with us and we offered him the option to cancel our move with us. He had the option of hiring another moving company and send it to our storage to pickup his belongings. Mr. [redacted] continued sending us bad contracts until this last Saturday (04/22/2017). Only then, we informed him that we were able to load his belongings on the first available truck.We are now (04/26/2017)), waiting to receive an empty trailer back into our storage in California. As soon as we have a truck available, we will be loading his items and sending them to New Jersey. We informed Mr. [redacted] that he will receive a call from our dispatcher´s office on the day the truck is being loaded to inform him about this. Then it should take around 7 to 14 days for our truck to go from California to New Jersey. This is an estimated average date for delivery. The truck driver will be calling him once he gets close to New Jersey. Our drivers usually call our customers at least a day before they arrive. At that moment, they can confirm when and what time they will be arriving.One thing we want to mention, is an email that we just read while reviewing the information to reply this complaint on the Revdex.com. On 03/05/2017, Mr. [redacted] told us this and we quote: “As far asknowing what I have, I'm not sure, I packed up my apartment a few years ago and my friend has been storing it in their garage and now they're forced to move and I've been living in New Jersey.”.We would like Mr. [redacted] to confirm here through the Revdex.com within the next 24 hours, if he wants to move with us or if he prefers to hire a different moving company and send them to our storage to pickup his belongings.If there is anything that he needs, he can call our customer cr [redacted]Regards.Valiant Movers
I am rejecting this response because: 1) I am requesting the estimated delivery date if payment is made (today). And have yet to receive that information. Would the 21 day delivery rule still be in effect? 2) What is the process for getting my items? What is the address, hours of operation, the process, and policies surrounding getting my items, any payment due, if I should come and get my items. What is the weight and size of my shipment, so I can line up another mover if needed. 3) The response doesn't acknowledge the size of the quote 400 cubic feet and new quote on pick up, 600 cubic feet discrepancy and how this number was calculated, if it is correct. As always, if you confirm the expected (reasonable) delivery date, I will pay immediately. Your better business procedure in my opinion, would be to answer all my questions at your earliest convenience. Respectfully, [redacted]
I am rejecting this response because: these insinuations are inaccurate and I have the full emails and correspondence to support the falisity,. I've had to resort to emails since [redacted] and [redacted] had made false statements over the phone. Which have been recorded for quantity purposes, wherefore, there acclamation ate incorrect, yet having substantially proof. In addition, my belongings have not been received, the driver had attempted to forced me into agreeing to pay in him CASH rather than a certified check as previously agreed with [redacted] with [redacted] and [redacted] had had to intervene. Again, Valiant Movers had tried numerous to find reason to deny the move from the beginning to even most recent events, which can all be documented and verified to they're unethical conduct. All I'm asking for at this point to finalize such business with Valiant Movers and to end this complicated circumstance,, is to have my belongings delivered, which was the until agreement, which still as if date haven't been meet and still currently having issues Sussex by Calendar Movers personnel and staff, which have agreed that had operated in illegal actions. My until complain stands, nothing has changed, and their promises to driver hasn't been meet, and still had concerns if their loyalty and professional conduct.
Dear Ms. [redacted]: 1- As we´ve been trying to explain you since we got in contact with you, we cannot give you a guaranteed delivery date. From our storage in Sacramento California to your delivery address in Ohio, there´s a distance of around 2500 miles. It´s a very long way and it our service is called a Shared Load Delivery. We combine several customers going on the same direction, fill up an 18 wheeler and send it out. Our driver will try to deliver all of our customers according to the route he gets assigned and he will try to do it ASAP. What we can tell you is that once the truck leaves our storage in California, the average time it takes to be in Ohio is between 7 to 14 days. As the truck gets closer to Ohio, we can call our driver to get an update and a better estimated date of delivery. Then our driver will call you once he gets close to your delivery address. Truck drivers usually can confirm a precise delivery date and time, a day before they arrive. This information has been provided since the very fist contact we had with Ms. [redacted] over the phone, by email every time we sent you your quote and it is also informed on the contract signed on the day of the pickup. Please, have in mind that even after we send out the truck, there are a lot of things outside of any human control that can and will affect your delivery date such as weather, road conditions, mechanical failures or even a flat tire can affect the delivery date. This is why, no moving company can or at least should give you a guaranteed delivery date. It is our commitment to deliver your items as fast as we can, but to tell you in advance when a truck will arrive before we even load it, is technically impossible. There is now “21 days delivery rule”. By law, we have up to 30 business days to deliver your items from your First Available Date for delivery. We want to load and send your items ASAP on the first available truck leaving our storage, but as we have informed you before, no payment has been made yet and we are not allowed to load your belongings on a delivery truck until that happens. 2- In the event Ms. [redacted] wants to retrieve her belongings from our storage, she can do it at any time. What we need to know first, is when she wants to go to our storage. We will then make the necessary arrangements to have your belongings ready to be picked up from our storage close to our loading dock. The address of our storage will be sent by email to Ms. [redacted] after she confirms she wants to go to our storage in Sacramento, California. By law, if a customer wants to cancel a move after pickup but prior delivery, will still need to pay 70% of the total cost of the move. We are not and will not hold her stuff hostage, she can take them at any time, but if payment is not made our legal team will take this to court to resolve this and get the proper payment. 3- The quote for this move was based on a list of items provided by Ms. [redacted]. She gave us a total list of 37 items. We then loaded this list into a software designed for moving companies to calculate an estimate number of cubic feet it will take. This estimate is calculated using a database of average size furniture. At every point we informed this is an estimate and it will be confirmed on the day of pickup. We ended up loading a total of 50 items which resulted on the increase of the space required on the truck. The total size of the move was 6oo cubic feet. Please, confirm what you want to do so we can make the necessary arrangements either if we need to deliver this in Ohio or expect a truck from another moving company in our storage. We would appreciate a fast response, so we can resolve this fast. Thank you. Customer Care Valiant Movers
Dear Mr. [redacted]: We understand your concern regarding the cost of your move. However your wife gave us half the list of the items we ended up loading on the truck on the day of your pickup. Attached to this response, we also send a copy of your quote that was electronically under your name on 05/18/2017. On that quote, the list provided was only for 40 items. On the day of the pickup, the final number of items was 84. It´s impossible for ANY moving company to provide an accurate quote with less than half the total number of items that will be finally be loaded. We also attach here a copy of the contract that contains the final list of items. On the day of your pickup, we informed you guys that since you were taking more items it was going to take more space on our truck; and since the cost of your move is based on the actual size, the final cost was higher that what we anticipated. We are required by law to give all of our customers a Revised Visual Estimate before loading the items on the truck. This was done in accordance to Federal Law and only after you accepted and gave us your written consent, we proceeded to load your belongings on the truck. At no point, we forced, coerced or took advantage of you or your wife. Since the very first contact you had with us, it was explained that delivery takes ON AVERAGE between 7 to 14 days from your first available date for delivery. This was informed over the phone, by email on every quote or update of it we sent you and is also described on your contract. By Federal Law, all moving companies have up to 30 business days from your First Available Date to deliver your items. Your delivery was done in accordance to the law and was always informed to you. As it was informed on every email and the contract, we cannot guarantee an exact delivery date. The truck driver assigned to the truck doing your delivery is responsible to call you a day before he gets to the final destination, at that moment he will be able to confirm exactly when and what time the truck will be arriving. This is why we can only inform you when the truck leaves our storage and then the driver confirms delivery a day before he arrives to your new home. If your expectations were for us to call you every day to inform you the status of your delivery throughout the way, unfortunately it is something outside of our possibilities. We move many customers every day, and it is technically not possible to call every single customer every day to inform where the truck is and when it will be arriving. Due to the nature of our business, we inform you when the truck is leaving and confirm a day before he truck arrives. Of course, you were always welcome to call our customer care or our sales team to ask if there´s any update about your delivery. Again, this is not logical nor it makes sense for any moving company. Regarding weight tickets, as we have informed since the first day you contacted us, we have always informed that our company works not by weight but by Space on our truck. The quote that was given to you had a rate per Cubic Feet, and it was always informed this way. Your request of weight ticket came to us only after the day of your pickup. At this point, your items were already in our storage and we would have needed to re-load them on an other truck and taken to a public scale. This would have cost an additional fee for the work needed and could have caused a delay on your delivery. Again, since the very first contact we had and as it´s described on the email we sent you every time with your quote, it was informed that all deliveries are made with 53 foot long trailers. From a technical and finalcial point of view, it is not viable for a moving company to send a small truck from California to Pennsylvania. As it is described on your quote, if your destination cannot handle access for a 53 foot long trailer, a shuttle might be needed on delivery. This is completely optional as we can deliver to a different location with access for a trailer or you can rent a small truck yourself so you don´t have to pay any additional fee for this extra service. We apologize if there was any kind of damage to your goods. As we are required by law, we have insurance that will be able to cover any damage of your items during your move with us. We will be sending you a Claim Form to your email address so you can initiate the insurance process. If there is any further issue or anything we can do to help you, you are welcome to contact our Customer Care team. Regards. Valiant Movers
Dear Revdex.com: We are sorry to hear that our Customer Mr. [redacted] is not 100% satisfied with our service. Our customer Mr. [redacted] gave us a list of the items he was moving from California to Pennsylvania. We received from him a list of 40 items. Using a software designed for moving companies, we loaded...
that list of items and as result, we got an estimated number of Cubic Feet that was supposed to be required on our truck to load those items. The price that was quoted for those 40 items was $3150.00. Our sales team, was able to give him an “Early Reservation Discount” of $450.00, so after the discount the final quote was $2700.00. On the day of the pickup, we ended up loading more than double the number of items. The total amount of items, was 84 items. We are not charging PER ITEM, but this can clearly explain that more itmes, translates into more space and since the final cost of the move is based on space, more space means the cost of the move was higher. Prior to the day of the pickup, we sent emails to the customer with his list of items and with his quote. We ask all of our customers to review their list of items so we can provide an accurate quote. In this case, we only knew less than half the total list so because of that, it is impossible for any moving company to provide an accurate quote. If we have a complete list of items, there shouldn´t be a big change on the price from the quote to the final cost. Like any other moving company, we are required by law to walk through the house and make a visual inspection of the items that will be loaded and provide what is called a “Revised Visual Estimate”. Instead of just loading stuff into our truck and after everything is loaded give a final price, we do the opposite. We inform and explain that there is a discrepancy from the quote to the reality and only after we get verbal and written consent from the customer, we can begin to load our customer´s belongings. Customers have the option at all time, to refuse service if they think the price is too high or if they cannot afford it. In this case, we got verbal and written consent from Mr. [redacted] and after that, we began to load the items into the truck. Everything was done with total consent of our customer and even after the day of the pickup, we talked to him many times, and we had no complaints regarding the cost of his move. For delivery, we inform all of our customers that it usually takes between 7 to 14 days ON AVERAGE, from their first available date for delivery. This is informed prior to the pickup by phone, email and in the contract signed on delivery. We keep record of all the emails we sent him, and we can see that everytime an update was made on his inventory list, our sales team sent him an email. At least 16 emails were sent, each one with not only the cost of the move, but also a full description of our service including the estimated delivery date. By law, all moving companies have 30 business days to deliver starting from the First Available Date for Delivery. Of course, that we try to deliver as fast as we can. Every day we don´t deliver, our company is losing money, so we have no interest on purposely delaying a delivery. Moving companies have 2 ways of measuring a move. One is by weight the other one is by space. Based on more than 10 years of experience on the moving industry, our company has decided that is easier and more reasonable to do it by space. When moving by weight is much more difficult to calculate the cost of a move and provide an accurate quote. For a moving company to provide a final price, all items need to be packed and loaded on the truck, then it needs to leave the customer´s home and go to a public scale and weight the truck and compare with a previous weight with the truck empty. In our experience, there are a lot more chances that a customer will be surprised with an increase on the cost of a move, more chances of cancellation and if a move is cancelled after everything was packed and loaded it´s a huge loss of time and money for everyone. Everytime our sales team talked to Aaron regarding the cost of his move, he was explained that the move was calculated based on space and not by weight. Attached to this response, we send the last email we send him with his quote in Cubic Feet. On this last email, prior to the day of pickup, we ask all of our customers to read, review and confirm they read it by sending an Electronic Signature which we got from Mr. [redacted] on 05/18/2017 (6 days before the pickup). ON 06/01/2017, we received a call from Mr. [redacted] asking about the status of his move. We informed him that the truck was being loaded that same day. The truck was loaded and left our storage on 06/01/2017. California to Pennsyvania is around 2500 miles, and it usually takes between 7 to 14 days for a moving truck. A week after the truck left, we talked to our driver and told us he was half way from Pennsylvania and the estimated date of arrival was going to be between 06/13 and 06/15. On 06/13, we talked to Aaron and informed him that there was a mechanical failure on the truck that was being repaired. The truck finally arrived to destination on 06/20/2017. While this is outside of the 7 to 14 days expectations, it is still within the boundaries of the law. Of course, we understand Mr. [redacted]’s situation and we know nobody wants their shipment to be delayed. From the very first contact we had with Mr. [redacted], it was explained that our service is what is called a “Shared Load Delivery”. This means that in order to offer a competitive price, all deliveries are made with an 18 wheeler. Each customer we move takes a partial space on the truck, and then the driver needs to follow a route of customers going to the same direction. It is also informed on the email we sent over 16 times with the quote, that in case this large trailer cannot access the customer´s address on delivery, we might need to rent a small truck on delivery, transfer all the belongigns to that smaller truck, deliver the items, return the truck and go back to the trailer. This is an additional service and is completely optional. Some of our customers prefer to rent a truck themselves or have someone that can provide them with a truck for a few hours and save the cost of us renting a truck and transferring the items. Again, if the cost of the move went up double than estimated, is because we only got a partial list of half the items. Delivery took a little more than usual because we had the misfortune of having a mechanical failure. It took around 5 more days than what it would have normally but still it was done within the boundaries of the law. If there is any way we can help Mr. [redacted] to make him feel better with our service, we will gladly do it. We care about our customers and we want them to be happy with our service. Regards. Customer Care Valiant Movers
Dear Revdex.com:On 03/03/2017 we first got in contact with Mr. [redacted]. He talked with our sales team and requested a quote to move 400 cubic feet of household goods from California to New Jersey. Based on a rate of $4.5/cf, we gave our prospect customer a quote for $1800.00 with an Early Reservation...
r [redacted]Regards.Valiant Movers
Discount of $220.00. (see attached file with the quote sent to the customer with Mr. [redacted]´s Electronic Signature).Three days after the first contact with Mr. [redacted], he decided to book with us for a pickup on 03/14/2017. Since he informed us that he was not going to be present at the time of the pickup, Mr. [redacted] designated as his legal representative a person named “[redacted]”. In the event that a customer cannot be physically present at the time of the pickup, he is required by law to designate a person that can perform any legal act on his behalf such as a sign a contract or renegotiate the cost of the move if necessary. For some reason we have never been able to understand, that did not happen. On the day of the pickup, the person appointed by Mr. [redacted] REFUSED to sign the contract after we loaded all of his items on our truck.From the very same day of the pickup, we have been in contact with Mr. [redacted]. We have explained him that he had a total of 520 cubic feet of items and some packing was required on the day of the pickup for the cost of $325.00. The total cost of the move was $2445.00, due to the increase of space required and the packing we did for him.We have informed the customer that after the pickup, we brought his belongings to our storage facility while we were waiting for a trailer available to load his belongings and send them to New Jersey. Mr. [redacted] then refused to pay anything more than the $1200.00 he paid via Credit Card. It is true that Mr. [redacted] sent some copies of the contract as he was required to but, he was adding text to the standard contract. He was basically signing and rejecting the contract at the same time. We informed him by email on many occasions that this was a standard contract and that he couldn´t just add text or conditions that were not offered to him prior to his pickup. We also informed him that although we appreciate his business, we did not want him to feel forced to move with us and we offered him the option to cancel our move with us. He had the option of hiring another moving company and send it to our storage to pickup his belongings. Mr. [redacted] continued sending us bad contracts until this last Saturday (04/22/2017). Only then, we informed him that we were able to load his belongings on the first available truck.We are now (04/26/2017)), waiting to receive an empty trailer back into our storage in California. As soon as we have a truck available, we will be loading his items and sending them to New Jersey. We informed Mr. [redacted] that he will receive a call from our dispatcher´s office on the day the truck is being loaded to inform him about this. Then it should take around 7 to 14 days for our truck to go from California to New Jersey. This is an estimated average date for delivery. The truck driver will be calling him once he gets close to New Jersey. Our drivers usually call our customers at least a day before they arrive. At that moment, they can confirm when and what time they will be arriving.One thing we want to mention, is an email that we just read while reviewing the information to reply this complaint on the Revdex.com. On 03/05/2017, Mr. [redacted] told us this and we quote: “As far asknowing what I have, I'm not sure, I packed up my apartment a few years ago and my friend has been storing it in their garage and now they're forced to move and I've been living in New Jersey.”.We would like Mr. [redacted] to confirm here through the Revdex.com within the next 24 hours, if he wants to move with us or if he prefers to hire a different moving company and send them to our storage to pickup his belongings.If there is anything that he needs, he can call our customer c
I am rejecting this response because: 1) I am requesting the estimated delivery date if payment is made (today). And have yet to receive that information. Would the 21 day delivery rule still be in effect? 2) What is the process for getting my items? What is the address, hours of operation, the process, and policies surrounding getting my items, any payment due, if I should come and get my items. What is the weight and size of my shipment, so I can line up another mover if needed. 3) The response doesn't acknowledge the size of the quote 400 cubic feet and new quote on pick up, 600 cubic feet discrepancy and how this number was calculated, if it is correct. As always, if you confirm the expected (reasonable) delivery date, I will pay immediately. Your better business procedure in my opinion, would be to answer all my questions at your earliest convenience. Respectfully, [redacted]
I am rejecting this response because: these insinuations are inaccurate and I have the full emails and correspondence to support the falisity,. I've had to resort to emails since [redacted] and [redacted] had made false statements over the phone. Which have been recorded for quantity purposes, wherefore, there acclamation ate incorrect, yet having substantially proof. In addition, my belongings have not been received, the driver had attempted to forced me into agreeing to pay in him CASH rather than a certified check as previously agreed with [redacted] with [redacted] and [redacted] had had to intervene. Again, Valiant Movers had tried numerous to find reason to deny the move from the beginning to even most recent events, which can all be documented and verified to they're unethical conduct. All I'm asking for at this point to finalize such business with Valiant Movers and to end this complicated circumstance,, is to have my belongings delivered, which was the until agreement, which still as if date haven't been meet and still currently having issues Sussex by Calendar Movers personnel and staff, which have agreed that had operated in illegal actions. My until complain stands, nothing has changed, and their promises to driver hasn't been meet, and still had concerns if their loyalty and professional conduct.