Bayview Mortgage

I, [redacted] the office manager am replying to the Revdex.com Complaint summited by Debtor [redacted] I did originally contact the Debtor in regards to the debt that had originated in our office on November 14, The call I made to the Debtor was a courtesy call to get the debt in our office resolved before her account became flagged for further recommendationsDuring our conversation on February 5, around 10:08am, when I advised the Debtor that her account has been outstanding for almost a year and half, she informed me that she did not have time to speak about this matterI then advised her that if we didn’t get it taken care of while on the phone, her account would be flagged for recommendationsShe wanted to know what that meantI advised her of the possibilities of her account, she refused to take care of her debt, and therefore I ended the call, and flagged her account for recommendationsThe same day around 01:42pm, the Debtor called into our office, [redacted] answered the incoming callAt that time, the Debtor identified herself as “ [redacted] ” and refused to give last name [redacted] tried to direct her call by asking for her account number, she then claimed she had no account or business in our office, and wanted to be transferred to the Legal Department [redacted] then transferred the call over to me, where the Debtor identified herself as Debtor in this complaintShe stated that she wanted to make a payment of $(Eighty Dollars)Advised her due to our conversation early that morning, her account had been flagged and we are unable to process anything other than the balance that is showing, and that we were waiting for updated statement from our client due to the age of her account, and that she has already accrued these charges regardless if the account was flagged due to not paying her debt since And these charges are from our client for never having a zero balanceThe Debtor then began to raise her voice, and wanted to speak with someone over meI advised her that I was the office manager, and only person above me is the owner of the companyOur company policy is that the owner does not speak with the debtors on the phone and/or in personThe Debtor began to raise her voice even more, I advised her that I was discontinuing the call, and to have a good dayThe Debtor then called back in screaming and stated that she was going to be coming up to our office within 10mintues, and wanted to speak with the ownerI then advised her again that Mrs [redacted] does not speak with anyone on the phone and/or in personShe wanted to know why I wouldn’t accept her $(Eighty Dollars) paymentAgain, I explained our pervious conversations with her, and that her account had been flagged for recommendationsIn order to lift the flag on her account, she would have to at least pay the current balance our office is showing, which is $She stated that she wanted to do that with her Visa CardOnce I asked for her payment information, she wanted to start screaming again, and wanted to know when she would be able to speak with the ownerI advised her, that she wouldn’t be able tooShe then refused to pay her current balanceI advised her that we should receive the updated statement from our client by Monday, February 08, and will inform her of her new balanceIf she was unable to resolve this outstanding debt, the flag will remain, and our recommendations will go forward to our clientThe Debtor then continue to call back in several times, stating that she will remain in our office until the owner spoke with herShe wanted to know what time our office opened, advised her of our office hoursDebtor stated that she will come and sit in our office until Mrs [redacted] speaks with her, and she hung upToday, February 8, the Debtor walked into our office, screaming, cussingWe asked her to leave our office several timesThe Debtor refused, and continued to cause an outrage in our office, and had to call the local police [redacted] spoke with the Debtor, and tried to explain the balance that she owedBroke down all the charges and fees to her, and explained it needed to get resolved due to her account being flaggedDebtor left the officeOnce the Debtor was off the property, the police arrived in response to our callWe informed them the Debtor had already leftWithin the hour the Debtor called our office, I spoke with herShe stated that she wanted to make a payment, and wanted to know what her options wereI advised her that we would break her new balance into two payments, and needed to be paid within the current monthSaid she could do a payment today after workI advised her that our office closes at 5pm, and we stop processing payments at 4pmI then told her we could process payments over the phone, we would do a payment today, and then again on 2/22/The Debtor stated that she would call me back at 4pmIn response to Debtor’s “Desired Settlement”: The Debtor’s balance in our office was $However, the balance has increased due to the fact that the Debtor hasn’t paid the debt in full to us and/or our client since the debt originated in The Debtor’s balance is currently $1,(One Thousand, Three Hundred Sixty-Two and Two cents)This balance is from principle, finance charges and collection feesThere have not been any additional fees added due to her account being flaggedThese charges have been sent to the Debtor by our client per their company policiesTherefore the Debtor has known what and why her balance is the current amountIn addition, her balance will increase monthly due to additional fees, and not having a zero balanceThe Debtor may contact our office and/or mail in payment for the balance in full to resolve the outstanding debt she has with our office and our clientWe have also attached a copy of her most updated statement for the Debtor’s convenience“This is an attempt to collect a debt, any information obtain may and will be used for the purpose.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. This is not resolving much issue I have with this company! Regards, [redacted]

Please review the attached response and paperwork. Thanks