Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.Please note, when I inspected the items in the store did not see any scratch on the dresserIt was most likely damaged during the delivery men unpacking the dresser.I would like a refund for the dresser and two matching night stands
Regards,
Customer came and purchased during our annual holiday saleThis sale included items that were marked 50% off floor samplesHe purchased the bed night stands dresser and mirrorHe inspected it prior to puchase and then he called saying that there was a scratch on it. Rex the salesman gave
them a chance to order a new one for $more and customer declinedWe sold the merchandise as is and is well stated on the invoiceWe tried to solve the issue but we cant honor the sale price for the new one.Thank you so muchCarlos
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.Please note, when I inspected the items in the store did not see any scratch on the dresserIt was most likely damaged during the delivery men unpacking the dresser.I would like a refund for the dresser and two matching night stands
Regards,
Customer came and purchased during our annual holiday saleThis sale included items that were marked 50% off floor samplesHe purchased the bed night stands dresser and mirrorHe inspected it prior to puchase and then he called saying that there was a scratch on it. Rex the salesman gave
them a chance to order a new one for $more and customer declinedWe sold the merchandise as is and is well stated on the invoiceWe tried to solve the issue but we cant honor the sale price for the new one.Thank you so muchCarlos