Bayway Homes

Sent: Tuesday, November 04, 3:PM To: drteam Revdex.com, We meet with Mr [redacted] at [redacted] on Tuesday, October 21st We reviewed the following items: 1) Missing HVAC grill in the garage We have ordered the grill form our HVAC company 2) Gap between garage trim and brick We have scheduled with our painter to fill the gap 3) Missing light fixture cover in master bedroom closet We are going to get the cover and install 4) Missing house number on from of house We have ordered the house number and then have it installed 5) Gas cook top does not work The cook top was in working order when we meet with the homeowner 6) Loose light fixture We will have the light fixture secured 7) Light fixtures on second floor not working We believe the bulbs have gone out and the homeowner should replace these 8) Front yard sprinkler system does not operate We are having our irrigation contactor look at the issue 9) HVAC needs inspecting We are scheduling an inspection between our contractor and the homeowner 10) Homeowner needs [redacted] Door Company contact information We are providing the homeowner with the information We have had a transition of onsite personnel We apologize for not addressing these issues in a more timely fashion Sincerely, [redacted] President [redacted] ***

Mr [redacted] ,I believe that the gas meter was installed mid last week I hope that all of your gas appliances are working satisfactory.I want to thank you for your letter, I was not a where your gas meter had been delayed From when I received your letter, I spoke everyday with our onsite person to ensure that the line was properly shortened, buried and your gas meter was installed I truly would like to apologize for you going without a gas meter for the time you did I am going to have Kelli bring you buy a gift certificate to [redacted] *** Please accept our apologies.Jon [redacted]

[redacted] I have tried to contact you in reference to your outstanding warranty issuesOnce I confirm a date and time with you to come by your house and measure the door hinge locations I will be able to order the door and have it installedIf you agree to this I would like to repaint the entire garage door and trimmers due to not being able to match the color exactlyLast but not least I would like to be able to coincide your schedule with our masonry contractor to come by your house and remove the remaining mortar from your brickIt’s not necessary for you to be there for this to take place and if you are ok with that I can go ahead and schedule this and will let you know the date this will take place.Please give us several dates that you are available for us to come and measure for the door before we order it, we not only need size of door we locations for the hinges and door knob Please indicate if you are agreeable to us repainting the garage door and trimmers Would you like to be there when we work more on your brick? We are waiting to hear back from you before we take any action.Thank You,Brad [redacted] cell [redacted] ***

I am sorry for the miscommunication When would you like us to paint the trim We would like it if you were home so that we complete the painting to your satisfaction Please give us a time and date that you are available

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com,Somehow you were sending emails to a Bayway employee other than myself, this delayed my getting the complaint as well as being able to respond In the future, please, ensure that all communication from Revdex.com is send to *** Skeele, at [email protected]& Mrs Womack,I believe that we have been to your house on a number of occasions The latest was to bring a sod cutter to remove sod, regrade the yard and then replace the sod From what I understand, the drainage issue has been resolved Please let me know if you are still having the issue.Sincerely, [redacted] Skeele

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me If you all would like me to be home while the paint is complete, the best time for me would be a Saturday or SundayI am available this coming Saturday, August 30th before 11:00amAfter that, I will be away from homeIf this time does not work for the painters, please let me know and I can provide you with alternate times for SundayThe following weekend, I am out of town

***,We will try and resolve the issues in a timely manor As you requested, Brad, another one of our superintendents, will be assisting us As he as no knowledge of your home, he would like to meet with and go over the report What times next week, can you give us a couple of
different options, during business hours would you be available to meet with him?Sincerely,Jon ***

I had thought these issue were resolved We are going to redouble our efforts and get these items fixed

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  
  I just want to add that you Bayway Homes been to our house several times after we contacted you over and over about the job not being finished. It should've never happened. [redacted] Jaramillo needs to work on this issue. Great Kid but his following through with warranty work sucks. He needs to work on that.

Revdex.com,Somehow you were sending emails to a Bayway employee other than myself, this delayed my getting the complaint as well as being able to respond.  In the future, please, ensure that all communication from Revdex.com is send to [redacted] Skeele, at [email protected]. Mr. & Mrs Womack,I...

believe that we have been to your house on a number of occasions.  The latest was to bring a sod cutter to remove sod, regrade the yard and then replace the sod.  From what I understand, the drainage issue has been resolved.  Please let me know if you are still having the issue.Sincerely,[redacted] Skeele

[redacted]I have tried to contact you in reference to your outstanding warranty issues. Once I confirm a date and time with you to come by your house and measure the door hinge locations I will be able to order the door and have it installed. If you agree to this I would like to repaint the entire garage door and trimmers due to not being able to match the color exactly. Last but not least I would like to be able to coincide your schedule with our masonry contractor to come by your house and remove the remaining mortar from your brick. It’s not necessary for you to be there for this to take place and if you are ok with that I can go ahead and schedule this and will let you know the date this will take place.Please give us several dates that you are available for us to come and measure for the door before we order it, we not only need size of door we locations for the hinges and door knob.  Please indicate if you are agreeable to us repainting the garage door and trimmers.  Would you like to be there when we work more on your brick?  We are waiting to hear back from you before we take any action.Thank You,Brad [redacted]cell [redacted]

Mr. [redacted],I believe that the gas meter was installed mid last week.  I hope that all of your gas appliances are working satisfactory.I want to thank you for your letter, I was not a where your gas meter had been delayed.  From when I received your letter, I spoke everyday with our onsite...

person to ensure that the line was properly shortened, buried and your gas meter was installed.  I truly would like to apologize for you going without a gas meter for the time you did.  I am going to have Kelli bring you buy a gift certificate to [redacted].  Please accept our apologies.Jon [redacted]

I am sorry for the miscommunication.  When would you like us to paint the trim.  We would like it if you were home so that we complete the painting to your satisfaction.  Please give us a time and date that you are available.

Sent: Tuesday, November 04, 2014 3:10 PM
To: drteam
 
Revdex.com,
 
We meet with Mr. [redacted] at [redacted] on Tuesday, October 21st.  We reviewed the following items:
 
1)      Missing HVAC grill in the garage.  We have ordered the grill...

form our HVAC company.
2)      Gap between garage trim and brick.  We have scheduled with our painter to fill the gap.
3)      Missing light fixture cover in master bedroom closet.  We are going to get the cover and install.
4)      Missing house number on from of house.  We have ordered the house number and then have it installed.
5)      Gas cook top does not work.  The cook top was in working order when we meet with the homeowner.
6)      Loose light fixture.  We will have the light fixture secured.
7)      Light fixtures on second floor not working.  We believe the bulbs have gone out and the homeowner should replace these.
8)      Front yard sprinkler system does not operate.  We are having our irrigation contactor look at the issue.
9)      HVAC needs inspecting.  We are scheduling an inspection between our contractor and the homeowner.
10)   Homeowner needs [redacted] Door Company contact information.  We are providing the homeowner with the information.
 
We have had a transition of onsite personnel.  We apologize for not addressing these issues in a more timely fashion.
 
Sincerely,
 
[redacted]      
President
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I want the following issues resolved....they have been outstanding since Sept 2016. Many phone calls, text msg have gone back n forth with excuse after excuses. they lack professionalism and integrity! Those issues being as followed: *Incorrect paint color around my garage door placed by your workmen when they came out in September. *Replacement door for one of my guest bedrooms…due to your workman installing a faulty door…in several text messages, to emails, to phone calls Brad has given me a plethora of reasons such as: let me research to see if one of our other homes has it and I’ll swap it out to, door is no longer in production, we found one just need to get it shipped to us and then painted…I stopped keeping track or his many reasons. *Power washing the side of my house and surrounding areas…your workers used my hose on the side of the house to clean their paint brushes and it has left behind a white residue. Below my letter to the builder and I have yet to hear back from them Good day….Jon This is a follow-up to my email sent back in July. Unfortunately, some issues still have to been resolved which your Construction Manager Brad [redacted] agreed to take care of. Those issues being as followed: *Incorrect paint color around my garage door placed by your workmen when they came out in September. *Replacement door for one of my guest bedrooms…due to your workman installing a faulty door…in several text messages, to emails, to phone calls Brad has given me a plethora of reasons such as: let me research to see if one of our other homes has it and I’ll swap it out to, door is no longer in production, we found one just need to get it shipped to us and then painted…I stopped keeping track or his many reasons. *Power washing the side of my house and surrounding areas…your workers used my hose on the side of the house to clean their paint brushes and it has left behind a white residue. Jon, I would really appreciate if you can follow-up with me regarding these issues and have them resolved as soon as possible. Brad has given me numerous reasons for the delay and unfortunately I no longer believe or trust anything he says. I can’t help wonder if you care or are concerned! Not once have you showed any interest or been apologetic to my experience nor display any eagerness to ensure that I am a happy “Bayway homeowner". I think that I have been patient and reasonable in the things that I am asking to be resolved. Below are some excerpt from your website…I have bolded certain statements that I have found to contradicted my experiences Since 1997, Bayway Homes has built relationships by listening to our customers and maintaining flexibility to accommodate their varied needs. This is clearly a strategy that is working and made Bayway Homes worthy of the 2003, 2004 and 2008 Bay Area Builders Association "Builder of the Year" awards. Bayway Homes Are More Structurally Sound When constructing a home, most builders apply plywood around exterior corners. They use an inferior product, foam board, on exterior walls. At Bayway, we don't use plywood or foam board. Instead, we surround all of our homes with OSB Sheathing, which is proven to be stronger and better at supporting the structure of a home. [redacted] also believes that his staff has a huge impact on the success of the business. He’s proud to say that several of his 22 employees have been dedicated to Bayway for 10 to 15 years. Bayway keeps its employees working hard and passionate about home building by implementing the importance of having fun and loving what they do with memorable team building and training events. In addition to choosing desirable locations and keeping an exceptional team, another reason for Bayway Homes’ success is [redacted]’s philosophy of building quality homes. He chose “Built Better” as the company motto, and his staff practices that philosophy with every home they…. Bayway closed on 54 houses in 2015 and expects to build about 60 houses in 2016. So what can prospective homebuyers expect from Bayway Homes in the next 20 years? Desirable locations, committed team members, solid construction and innovative design, the same elements that have contributed to Bayway’s stability. After all, they are “Built Better. [redacted] noted that his homes are more structurally sound than many others. Attention to detail and application of materials allows… Those statements in bold has not been my experience at all…My house lacks attention to details, your workers do not take pride in their workmanship, Bayway lacks follow-up and are not customer service driven. My house will be 2 years old in August, the cracks in various parts of the house, to the wood flooring which lacks sustainability, to the sealants used around my house are coming undone, to poor painting job, to incorrectly installed windows, the list goes on…one would think that my house is 5 years old or more and that the condition of my house is a result of the wear and tear from the traffic in my house due to my kids, husband or my frequent visitors…NOT the case at all! I am single with a very demanding job that keeps me away from my home. So when I come home I want to enjoy every part of my house because it is my home and I have worked extremely hard for it and have invested a lot of money and time in order to call it my home! However, I am angered every time I come home and find these items still not resolved! Jon…I would appreciate your attention into this matter and making an effort to resolve this as soon as possible. Thank you!finish the job
Regards,

We delivered to you the interior touch up paint on Saturday.  We were also going to paint the exterior spot on Saturday and your gate was locked.  When can we come and touch up the area that needs painting?  If you will let us know when you are available or when we can come we will be...

there.  Thank you, [redacted]