Baywood Apartments

To whom it may concern: On 8/5/16, Mrs. [redacted] stopped one of our maintenance techs and reported that water was leaking through her kitchen ceiling. The maintenance tech immediately went to her apt and determined that the leak was coming from the apt above her. When he went upstairs,... he found that the dishwasher had overflowed causing water to go into Mrs. [redacted] ’s apartment. The dishwasher was inspected and the problem was corrected. No issue was found in Mrs. [redacted] ’s apartment and the only damage was water that drained onto her kitchen counter. As the maintenance tech attempted to clean up the water in Mrs. [redacted] ’s apartment, she began yelling at him and verbally abusing him. He left her apartment and did not return to clean her kitchen. We did not hear from Mrs. [redacted] again until 8/10/16 @ 3:49pm when she called to report that her bath sink was leaking from underneath. She was told that we had submitted a work order and that someone would be over either that same day, or the next day to fix it. Mrs. [redacted] became very agitated and demanded she be compensated for her personal belongings that were under her sink and got wet. We explained to her that sometimes these things happen and she should contact her rental insurance agent about personal property. She hung up on us. About 5-10 minutes later, Mrs. [redacted] ’s mother called us and wanted to know why we were refusing to fix the issues in her daughters’ apartment. We explained to her that since she was not on the lease, we could not discuss anything regarding that apartment with her. We did however, let her know that maintenance requests are handled in the order they are received and by priority. She asked who the management company was and was given that information. Maintenance responded to this unit this morning and fixed the leak under the sink. He ask the Mrs. [redacted] if there were any other issues in the apartment and she said “no”.

Thank
you for the opportunity to respond to your compliant.
After receiving this compliant my Lead Maintenance Director and I
made a courtesy visit and take notes with pictures of *** *** ***
and her husband's apartment. When I first arrived to ***
***
apartment and let her know that a compliant had been filed in reference to the
issues she apparently was having in her apartment, *** *** stated she was
unaware that any compliant was ever made nor knew where the compliant had
originated. *** *** then stated it may have been her mother
(non-lease holder, nor occupant residing in the apartment) who
reported the compliant. *** *** stated her mother tends to take
action in her own hands if she disagrees with the way a specific
situation or issue is being handled. I decided to start the
investigation with *** *** carpet I noticed that it was
in good condition she and her husband had left it in having two small children
and a cat over the last year. After *** *** and her
husband renewed their lease contract on March 3, for another months, I again
offered her a carpet shampoo which she would need to be scheduled by *** *** or her husband at no expense. Another issue *** *** stated was roaches. I asked where *** ***
was experiencing the roach issue and she stated it was under the kitchen
sink. After investigating underneath the kitchen sink with my Lead
Maintenance Director, we saw no sign of any roaches. However, I
immediately scheduled *** *** for Pest Control
service due at the end of this week. In the
compliant it is mentioned that a "black mold"
issue had formed on her bathroom ceiling above the shower. The only
report ever received from *** *** in reference to a "mold issue"
was on June 9, as we fixed the issue with mildew remover. I asked if
we could take some pictures of this issue and *** *** passed it
off as if there were no problem. At this point I
specifically asked if there were any other issues she and her husband were
experiencing and *** *** stated she could not think of any issues off
the top of her head. As we exited the apartment I let *** *** know if
there were any issues she was experiencing in her home to contact the
leasing office at her earliest
convenience. I hope this letter is informative and finds both you and our resident(s) well!Sincerely,*** ***Assistant Community Director

. I have also spoken with the tenant in regards to this matter. Her mother is the one that is writing this. When I spoke with the tenant and her mother, the tenant admitted numerous times that she never called in a leak that had been going on for some time now

To whom it may concern: On 8/5/16, Mrs. [redacted] stopped one of our maintenance techs and reported that water was leaking through her kitchen ceiling.  The maintenance tech immediately went to her apt and determined that the leak was coming from the apt above her.  When he went upstairs,...

he found that the dishwasher had overflowed causing water to go into Mrs. [redacted]’s apartment.  The dishwasher was inspected and the problem was corrected.  No issue was found in Mrs. [redacted]’s apartment and the only damage was water that drained onto her kitchen counter.  As the maintenance tech attempted to clean up the water in Mrs. [redacted]’s apartment, she began yelling at him and verbally abusing him. He left her apartment and did not return to clean her kitchen. We did not hear from Mrs. [redacted] again until 8/10/16 @ 3:49pm when she called to report that her bath sink was leaking from underneath.  She was told that we had submitted a work order and that someone would be over either that same day, or the next day to fix it.  Mrs. [redacted] became very agitated and demanded she be compensated for her personal belongings that were under her sink and got wet.  We explained to her that sometimes these things happen and she should contact her rental insurance agent about personal property.  She hung up on us. About 5-10 minutes later, Mrs. [redacted]’s mother called us and wanted to know why we were refusing to fix the issues in her daughters’ apartment.  We explained to her that since she was not on the lease, we could not discuss anything regarding that apartment with her.  We did however, let her know that maintenance requests are handled in the order they are received and by priority.  She asked who the management company was and was given that information. Maintenance responded to this unit this morning and fixed the leak under the sink.  He ask the Mrs. [redacted] if there were any other issues in the apartment and she said “no”.