Baywood Development Group Inc

Review: Baywood Development Group was the developer of the Sentinels(individual homes) in the Santaluz Community. I contacted the company in early 2013 regarding defective windows that were under the warranty agreement. [redacted],an employee of the company, inspected the windows and acknowledged the defective windows and the warranty coverage. Subsequently in May, 2013, I was verbally promised by Mr. [redacted] that the windows had been ordered and would be replaced. Several appointments to deliver and install the windows were made over the following months with the company failing to show as scheduled. I then contacted Mr. [redacted], one of the Principals by letter in December, 2013. He personally responded by phone and assured me that the problem would be corrected. When there was no action, I again wrote him in May, 2014 and was again assured by Mr. [redacted] that they would deliver. In fact, he even called to set a date in June, 2014 for the replacement. It is now July 15, 2014 and nothing has happened.

In summary, we are now going on roughly 18 months since the initial contact with no corrective action on their part despite acknowledging the defective windows and the applicability of the warranty.Desired Settlement: Replace the defective windows!

Consumer

Response:

Regarding my complaint #[redacted]- Baywood Development.

I received an email from the Revdex.com in the last day saying that the company has not responded to the contact from the Revdex.com. FYI, the company replaced the defective windows today, September 4, 2014, as requested and to our satisfaction. While there are still 4 windows that need to be ordered, we are confident that they will complete the project.

Hopefully, the Revdex.com can reopen the file to reflect their performance.

Thank you for your assistance. I believe your contact, while unanswered, was instrumental in getting the attention of the company.