Bazaar Game Trading

I can give you my account of the issue.We have a policy of store credit refund only on opened itemsShe wanted a cash refund, so I offered to her a large portion of cash refund that we normally only give in store credit, so we went against our policy, just to placate herLast thing we want is
someone who was unsatisfiedSo the judge ruled by the same terms we offered her and the issue was resolved from there