B&B Automotive

Initial Business Response / [redacted] (1000, 13, 2017/01/20) */ Dear MsJones: RE: File # [redacted] Thank you for taking the time to contact Imperial Oil regarding your unsatisfactory experience with our car wash at the Esso-branded service stationYou already contacted Esso Consumer Care on January 2nd for the same complaint to the E-Care DepartmentWe had respond back to you and advised we would address your complaint with the station located at [redacted] In light of the situation, we did add [redacted] points to your [redacted] on January 6th (equivalent to free Luxury Car Washes), as a gesture of goodwill At Imperial Oil, we continuously strive to provide our customers with quality products and hassle-free customer service Please know that we draw on comments like yours to evaluate and improve all our products and services As such, we appreciate the time and effort you have taken to bring this matter to our attention Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 15, 2017/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (***0, 10, 2017/10/24) */ We understand that you have been inconvenienced by a pre-authorization hold on your credit card Please be advised that whenever a credit card (or a Speedpass linked to a credit card) is swiped or inserted at a fuel pump, a pre-authorization hold is placed to ensure that there are sufficient funds in the accountThe amount of the hold is determined by the bank or credit card company and, depending on the type of card used, it can range anywhere from $ [redacted] to $***Note: Most credit card companies release the hold within to business days; however, some credit card companies can take longer to do so As an alternative, when paying by credit card (or a Speedpass linked to a credit card) you may want to consider pumping your fuel and then paying for the transaction inside, effectively avoiding a pre-authorization hold altogether Since ***-branded retail service stations are now privately owned and operated, if you wish to discuss this matter further, you may speak with [redacted] , the retail operator, in person or by calling (***) [redacted] Please note this station is owned and operated by ***'s Convenience Stores Incand they can be contacted at [redacted] That being said, we apologize for any inconvenience this may have caused

Initial Business Response / [redacted] (1000, 5, 2017/06/16) */ Since Esso-branded retail service stations are now privately owned and operated, please be advised that we have forwarded this complaint to the branded wholesaler We have requested the records of the recent pump calibrations and will forward them upon receptionPlease note this site is owned and operated by [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unsatisfactoryAs I explained to [redacted] who called me from Esso office in New Brunswick, I make it a point to buy gas at essoI make it a point not to buy gas at small gas pumps such as ***, ***, [redacted] , etcetcIt is the esso brand I trusted and it is that brand that has failed meWhen I go to the gas pump at [redacted] or any esso gas pump for that matter, where does it state that this is not owned by esso but rather [redacted] convenience? I don't care what licensing and franchise agreement you have in placePerhaps you need to get your in house counsel on thisBut at some point Esso needs to take responsibility and resolve this situationFor instance, I filed complaint with Revdex.com, and the complaint got forwarded to an Esso office in New Brunswick to call me and resolve the matterIt did not get sent to some [redacted] office to give me a callWhy is that? Becuase Esso is at faultAs I explained to [redacted] on the phone, if this matter is not resolved, I will make it a point not only to never ever go to a single gas pump but ensure that no loved ones, family member or friend attend a gas pump I practice law for a living and am a social justice advocateThis practice of blindly robbing Canadians is unacceptable This matter is not resolvedI do not consider this response satisfactory If this matter is not resolved I will send copies of my original receipt and pictures of my car at the gas pump with the reflected charges (as I explained to [redacted] on phone) to all the major media and news outlets in Canada so that consumers may be better protected This is a concerned citizenThank you [redacted]

Initial Business Response / [redacted] (1000, 13, 2017/01/20) */ Dear MsJones: RE: File # [redacted] Thank you for taking the time to contact Imperial Oil regarding your unsatisfactory experience with our car wash at the Esso-branded service stationYou already contacted Esso Consumer Care on January 2nd for the same complaint to the E-Care DepartmentWe had respond back to you and advised we would address your complaint with the station located at [redacted] In light of the situation, we did add [redacted] points to your [redacted] on January 6th (equivalent to free Luxury Car Washes), as a gesture of goodwill At Imperial Oil, we continuously strive to provide our customers with quality products and hassle-free customer servicePlease know that we draw on comments like yours to evaluate and improve all our products and servicesAs such, we appreciate the time and effort you have taken to bring this matter to our attention Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 15, 2017/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 18, 2017/01/05) */ [redacted] Thank you for taking the time to contact Imperial Oil Please be advised that your Esso [redacted] card expired due to at least months of inactivity As per the terms & conditions of the Esso [redacted] program ( [redacted] ): "In the case of an inactive Member who does not acquire any Points for twelve (12) consecutive months, all accumulated Points may be forfeited, with or without notice, or otherwise dealt with, without compensation, at Imperial Oil's discretion." However, if you can provide us your Esso [redacted] Card Number and explain your reason why your card has been inactive for over Months and did not acquired any points, we can investigate and take into consideration your reason for the expired points We appreciate your business and thank you for allowing us the opportunity to assist you Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 20, 2017/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only will if my points of years back are finally restored! Not being informed of any policies that my points will expire and not being told when they expire isn't fair!

Initial Business Response / [redacted] (1000, 11, 2016/06/27) */ Dear Revdex.com: Re: [redacted] We sincerely apologize there seemed to by a discrepancy between the fuel flow and price during the time of your visitPlease rest assured that the details of this incident will be brought to the attention of all appropriate parties so they are aware of your concerns and we can work towards preventing a similar situation from occurring in the future All [redacted] retail service stations have their pumps calibrated and verified on a regular basisPlease note that the sensors used to communicate with the meters are at the beginning of the hosesWhen hoses are empty and relatively long, there may appear to be a discrepancy Customer reach our Consumer Care via Email on June 16, for the same complaintA email was send to customer on June 21, ( [redacted] ) Thank you for bringing this matter to our attention [redacted]

Initial Business Response / [redacted] (1000, 10, 2017/07/24) */ Thank you for taking the time to contact Imperial Oil regarding your experience at one of our Esso-branded retail service stations We apologize that what you experienced during the time of your visit was less than satisfactory In reviewing the email you sent us, we could not help but notice that some pertinent information was missing Since we draw on customer comments to evaluate and improve all our products and services, we ask that you provide us with the following specifics regarding your visit: " the date and time of your visit " the address of the station If need be, you can find the address of any Esso-branded retail service station by using our online station locator: www.esso.ca/en/find-station

Initial Business Response / [redacted] (***0, 10, 2017/10/24) */ We understand that you have been inconvenienced by a pre-authorization hold on your credit card Please be advised that whenever a credit card (or a Speedpass linked to a credit card) is swiped or inserted at a fuel pump, a pre-authorization hold is placed to ensure that there are sufficient funds in the account The amount of the hold is determined by the bank or credit card company and, depending on the type of card used, it can range anywhere from $ [redacted] to $ [redacted] Note: Most credit card companies release the hold within to business days; however, some credit card companies can take longer to do so As an alternative, when paying by credit card (or a Speedpass linked to a credit card) you may want to consider pumping your fuel and then paying for the transaction inside, effectively avoiding a pre-authorization hold altogether Since ***-branded retail service stations are now privately owned and operated, if you wish to discuss this matter further, you may speak with [redacted] , the retail operator, in person or by calling (***) [redacted] Please note this station is owned and operated by ***'s Convenience Stores Incand they can be contacted at [redacted] That being said, we apologize for any inconvenience this may have caused

Initial Business Response / [redacted] (1000, 16, 2017/05/24) */ On April 19th, consumer [redacted] was granted goodwill Esso Extra points for his experience at the station Initial Consumer Rebuttal / [redacted] (2000, 22, 2017/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/02/16) */
Dear ***,
Reference #: ***
Thank you for taking the time to contact Imperial regarding your unsatisfactory experience at one of our locations
We sincerely apologize that the station's point of sale was unable to process
your transaction during the time of your first visit and that it was not able to trace the transaction you were referring to during your second visit
We would like to investigate this matterTo do so, we kindly ask that you provide the following information:
The address of the station in question
The date and time of the transaction
The invoice number (located towards the bottom of your receipt)
Sincerely,
***
Customer Care Specialist
***

Initial Business Response /* (1000, 10, 2017/07/24) */
Thank you for taking the time to contact Imperial Oil regarding your experience at one of our Esso-branded retail service stations
We apologize that what you experienced during the time of your visit was less than satisfactory
In reviewing
the email you sent us, we could not help but notice that some pertinent information was missing
Since we draw on customer comments to evaluate and improve all our products and services, we ask that you provide us with the following specifics regarding your visit:
" the date and time of your visit
" the address of the station
If need be, you can find the address of any Esso-branded retail service station by using our online station locator: www.esso.ca/en/find-station

Initial Business Response /* (1000, 13, 2017/01/20) */
Dear MsJones:
RE: File # ***
Thank you for taking the time to contact Imperial Oil regarding your unsatisfactory experience with our car wash at the Esso-branded service stationYou already contacted Esso Consumer Care on January
2nd for the same complaint to the E-Care DepartmentWe had respond back to you and advised we would address your complaint with the station located at ***
In light of the situation, we did add *** points to your *** on January 6th (equivalent to free Luxury Car Washes), as a gesture of goodwill
At Imperial Oil, we continuously strive to provide our customers with quality products and hassle-free customer service Please know that we draw on comments like yours to evaluate and improve all our products and services As such, we appreciate the time and effort you have taken to bring this matter to our attention
Sincerely,
***
***
***
Initial Consumer Rebuttal /* (2000, 15, 2017/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 14, 2015/09/16) */
Good day,
Thank you for bringing this complaint to our attention
We have reviewed the customer's concerns in details and would like to provide information with regards to our policies and procedures
It is important to note that each
*** stations are not required to keep transaction records for an extended period of timeIn fact, *** stations rarely keeps transaction details for more than one week due to our striving efforts to protect our customer's confidentiality
Please note that the customer is requesting duplicate receipts for transactions that occurred in *** ***; almost months ago
We have contacted each stations in question and confirmed that they no longer have records of transactions that occurred in *** ***All procedures have been followed correctly by the stations and we do not have any other means to print a duplicate receipt for this customer
Also, *** is a third party company; we have no control over their rules, regulations, policies, procedures, etcFurthermore, we are not responsible for sending expiring *** miles warning communications to *** membersWe urge the customer to contact *** directly to bring forth their concerns with regards to ***'s requirements for expired miles as well as the customer's desired method of communication
We are unable to assist this customer with their request for duplicate receipts and their dissatisfaction towards the communication methods employed by ***We truly hope that the customer can find resolution by contacting *** directly
Thank you and have a great day!
sincerely,
*** ***
***
*** ***
Initial Consumer Rebuttal /* (3000, 17, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint ID#: ***
To Address the issue I would like imperial oil to resolute this matter On the Basis of *** *** *** *** *** Statement card number *** dated *** *st *** to provide me *** mileage for the following dates *** *st ***, *** *, *** , *** **, ***All of the time I swipe my *** card *** card ***, And all three Occasion the printing devices were not working
(1) *** and *** location in ***, ***, *** I filled regular Gas Amount = $**.**
(2) *** and *** location in ***, ***, *** I filled regular Gas and car wash Amount = $**.**
(3) *** *** located at *** *** ***, ***, *** I filled regular Gas and car wash Amount = $**.**
(4) *** and *** location in ***, ***, *** I filled regular Gas Amount = **.**On this occasion first time I was able to print the receipt (is attached) with URN *** *** *** 03: 20:PM
Once the imperial oil provided the *** *st ***, *** *, *** , *** **, *** mileage you or I can asked for the resolution for ***,
***
Final Business Response /* (4000, 19, 2015/09/25) */
Good day,
We appreciate that Mr*** feels that Imperial Oil should take care of this matter: however, we are not the appropriate party to resolve this issue
We understand that Mr*** would like to have copies/duplicates of his receipts for transactions that occurred in *** ***, but, as previously explained, we no longer have records of the requested dealings as we usually do not keep transaction records for any longer than a weekWe are unable to provide the information that is being requested by this customer
We investigated with the stations in question and confirmed that they no longer have the receipts Mr*** is seekingFurther to this, in an effort to fix the root cause of this issue, we confirmed that the stations' printing equipment is working properly
Unfortunately, there is nothing further we can do to assist this customer regarding this issue
At this point, we urge Mr*** to contact *** to see if a bank statement could be considered a sufficient proof of purchase for *** or to see if there is any other way to prove the use of that *** card
We sincerely hope that Mr*** finds a suitable resolution to this situation through speaking with ***
Thank you and have a great day!
Final Consumer Response /* (4200, 22, 2015/09/**) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Afternoon,
Thank you for your response, I have reached out to ***, and they have come up with a solution that would resolve this issue
On *** *, *** I filled gas at an *** stationI had swiped my *** card, and was not credited my *** points, due to a card read error
Since you are unable to locate the receipts - *** has requested that you send a retroactive, point reimbursement for that transactionThe transaction amount was approximately, $**.**Which would award me roughly ** points on a one to one basis
I am once again providing my credit card statement which indicates this transactionOnce you enter a retroactive point issue, for *** * ***, *** will reactivate all my pointsThus they would not need a receipt
You can even reimburse me ** points, does not matter, as long as the retroactive date, is *** *, ***If you are unable to do a retroactive issue on that date, then as long as you are able to validate that we did a transaction on that day, and reward those points for the purchase in *** in writing, then that would also sufficeMy email address is "***@***.***"
I think this would resolve all issues, and ensure a positive outcome for all parties
Thanks again for your time and attention into this matter

Initial Business Response /* (1000, 18, 2017/01/05) */
***
Thank you for taking the time to contact Imperial Oil
Please be advised that your Esso *** card expired due to at least months of inactivity
As per the terms & conditions
of the Esso *** program (***): "In the case of an inactive Member who does not acquire any Points for twelve (12) consecutive months, all accumulated Points may be forfeited, with or without notice, or otherwise dealt with, without compensation, at Imperial Oil's discretion."
However, if you can provide us your Esso *** Card Number and explain your reason why your card has been inactive for over Months and did not acquired any points, we can investigate and take into consideration your reason for the expired points
We appreciate your business and thank you for allowing us the opportunity to assist you
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 20, 2017/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only will if my points of years back are finally restored! Not being informed of any policies that my points will expire and not being told when they expire isn't fair!

Issue resolved

Initial Business Response /* (1000, 5, 2017/06/16) */
Since Esso-branded retail service stations are now privately owned and operated, please be advised that we have forwarded this complaint to the branded wholesaler
We have requested the records of the recent pump calibrations and will forward
them upon receptionPlease note this site is owned and operated by***Initial Consumer Rebuttal /* (3000, 7, 2017/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is unsatisfactoryAs I explained to *** who called me from Esso office in New Brunswick, I make it a point to buy gas at essoI make it a point not to buy gas at small gas pumps such as ***, ***,***, etcetcIt is the esso brand I trusted and it is that brand that has failed meWhen I go to the gas pump at *** or any esso gas pump for that matter, where does it state that this is not owned by esso but rather *** convenience? I don't care what licensing and franchise agreement you have in placePerhaps you need to get your in house counsel on thisBut at some point Esso needs to take responsibility and resolve this situationFor instance, I filed complaint with Revdex.com, and the complaint got forwarded to an Esso office in New Brunswick to call me and resolve the matterIt did not get sent to some *** office to give me a callWhy is that? Becuase Esso is at faultAs I explained to *** on the phone, if this matter is not resolved, I will make it a point not only to never ever go to a single gas pump but ensure that no loved ones, family member or friend attend a gas pump
I practice law for a living and am a social justice advocateThis practice of blindly robbing Canadians is unacceptable
This matter is not resolvedI do not consider this response satisfactory
If this matter is not resolved I will send copies of my original receipt and pictures of my car at the gas pump with the reflected charges (as I explained to *** on phone) to all the major media and news outlets in Canada so that consumers may be better protected
This is a concerned citizenThank you
***

Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Mr***:
Thank you for taking the time to contact Imperial Oil through your Revdex.com
We are committed to providing you with helpful and friendly service, every time, everywhere
When you contacted us by phone on
November 6, 2015, we were sorry to hear that this commitment was not met during your visit to the Esso branded retail site located at ***
Specifically, you informed us that you believe your vehicle was damaged at this location by the blow dryer of the car wash
As discussed, we contacted the retail site and discussed your comments with the operator, ***She has informed us of the following:
- The site is equipped with a touchless wash
- There were no malfunctions with the wash on the day of your visit
- There is no evidence of impact anywhere in the wash(Video surveillance was reviewed)
- There is visible signage that says "Due to the wide variety and conditions of vehicles, operator is not responsible for damage"
Based on the information available, no evidence has been found to suggest that the site was responsible for the damages to your vehicle Therefore, we are unable to offer any financial participation or compensation for your vehicle repairsIf you have any questions pertaining to this decision, please contact *** at (***) ***
Please note, on November 12, 2015, we have sent you a letter pertaining to this issue and outlining our findings
We regret any inconvenience this situation may have caused youWe appreciate your business, Mr***, and hope to serve you again soon
Sincerely,
***
Customer Service Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that it's a touchless washHowever I am not making up the fact that it DID dent the roof of my truck***
Final Business Response /* (4000, 9, 2015/12/11) */
Dear Mr***:
Thank you for taking the time to contact Imperial Oil through your Revdex.com
As per our previous communication, please review the following information:
- There were no malfunctions with the wash on the day of your visit
- There is no evidence of impact anywhere in the wash(Video surveillance was reviewed)
- There is visible signage that says "Due to the wide variety and conditions of vehicles, operator is not responsible for damage"
There is no evidence to suggest that the site was responsible for the damages to your vehicle
We regret that you feel we are responsible for the damages to your vehicle and for any inconvenience this situation may have caused you; however, we are unable to offer any financial participation or compensation for your vehicle repairs based on the above information
We appreciate your business, Mr***, and hope to serve you again soon
Sincerely,
***
Customer Service Specialist

Initial Business Response /* (1000, 18, 2017/01/05) */
***
Thank you for taking the time to contact Imperial Oil
Please be advised that your Esso *** card expired due to at least months of inactivity
As per the terms & conditions
of the Esso *** program (***): "In the case of an inactive Member who does not acquire any Points for twelve (12) consecutive months, all accumulated Points may be forfeited, with or without notice, or otherwise dealt with, without compensation, at Imperial Oil's discretion."
However, if you can provide us your Esso *** Card Number and explain your reason why your card has been inactive for over Months and did not acquired any points, we can investigate and take into consideration your reason for the expired points
We appreciate your business and thank you for allowing us the opportunity to assist you
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 20, 2017/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only will if my points of years back are finally restored! Not being informed of any policies that my points will expire and not being told when they expire isn't fair!

Initial Business Response /* (1000, 14, 2015/09/16) */
Good day,
Thank you for bringing this complaint to our attention
We have reviewed the customer's concerns in details and would like to provide information with regards to our policies and procedures
It is important to note that each
*** stations are not required to keep transaction records for an extended period of timeIn fact, *** stations rarely keeps transaction details for more than one week due to our striving efforts to protect our customer's confidentiality
Please note that the customer is requesting duplicate receipts for transactions that occurred in *** ***; almost months ago
We have contacted each stations in question and confirmed that they no longer have records of transactions that occurred in *** ***All procedures have been followed correctly by the stations and we do not have any other means to print a duplicate receipt for this customer
Also, *** is a third party company; we have no control over their rules, regulations, policies, procedures, etcFurthermore, we are not responsible for sending expiring *** miles warning communications to *** membersWe urge the customer to contact *** directly to bring forth their concerns with regards to ***'s requirements for expired miles as well as the customer's desired method of communication
We are unable to assist this customer with their request for duplicate receipts and their dissatisfaction towards the communication methods employed by ***We truly hope that the customer can find resolution by contacting *** directly
Thank you and have a great day!
sincerely,
*** ***
***
*** ***
Initial Consumer Rebuttal /* (3000, 17, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint ID#: ***
To Address the issue I would like imperial oil to resolute this matter On the Basis of *** *** *** *** *** Statement card number *** dated *** *st *** to provide me *** mileage for the following dates *** *st ***, *** *, *** , *** **, ***All of the time I swipe my *** card *** card ***, And all three Occasion the printing devices were not working
(1) *** and *** location in ***, ***, *** I filled regular Gas Amount = $**.**
(2) *** and *** location in ***, ***, *** I filled regular Gas and car wash Amount = $**.**
(3) *** *** located at *** *** ***, ***, *** I filled regular Gas and car wash Amount = $**.**
(4) *** and *** location in ***, ***, *** I filled regular Gas Amount = **.**On this occasion first time I was able to print the receipt (is attached) with URN *** *** *** 03: 20:PM
Once the imperial oil provided the *** *st ***, *** *, *** , *** **, *** mileage you or I can asked for the resolution for ***,
***
Final Business Response /* (4000, 19, 2015/09/25) */
Good day,
We appreciate that Mr*** feels that Imperial Oil should take care of this matter: however, we are not the appropriate party to resolve this issue
We understand that Mr*** would like to have copies/duplicates of his receipts for transactions that occurred in *** ***, but, as previously explained, we no longer have records of the requested dealings as we usually do not keep transaction records for any longer than a weekWe are unable to provide the information that is being requested by this customer
We investigated with the stations in question and confirmed that they no longer have the receipts Mr*** is seekingFurther to this, in an effort to fix the root cause of this issue, we confirmed that the stations' printing equipment is working properly
Unfortunately, there is nothing further we can do to assist this customer regarding this issue
At this point, we urge Mr*** to contact *** to see if a bank statement could be considered a sufficient proof of purchase for *** or to see if there is any other way to prove the use of that *** card
We sincerely hope that Mr*** finds a suitable resolution to this situation through speaking with ***
Thank you and have a great day!
Final Consumer Response /* (4200, 22, 2015/09/**) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Afternoon,
Thank you for your response, I have reached out to ***, and they have come up with a solution that would resolve this issue
On *** *, *** I filled gas at an *** stationI had swiped my *** card, and was not credited my *** points, due to a card read error
Since you are unable to locate the receipts - *** has requested that you send a retroactive, point reimbursement for that transactionThe transaction amount was approximately, $**.**Which would award me roughly ** points on a one to one basis
I am once again providing my credit card statement which indicates this transactionOnce you enter a retroactive point issue, for *** * ***, *** will reactivate all my pointsThus they would not need a receipt
You can even reimburse me ** points, does not matter, as long as the retroactive date, is *** *, ***If you are unable to do a retroactive issue on that date, then as long as you are able to validate that we did a transaction on that day, and reward those points for the purchase in *** in writing, then that would also sufficeMy email address is "***@***.***"
I think this would resolve all issues, and ensure a positive outcome for all parties
Thanks again for your time and attention into this matter

Initial Business Response /* (1000, 11, 2016/06/27) */
Dear Revdex.com:
Re: ***
We sincerely apologize there seemed to by a discrepancy between the fuel flow and price during the time of your visit Please rest assured that the details of this incident will be brought to the attention of
all appropriate parties so they are aware of your concerns and we can work towards preventing a similar situation from occurring in the future
All *** retail service stations have their pumps calibrated and verified on a regular basisPlease note that the sensors used to communicate with the meters are at the beginning of the hosesWhen hoses are empty and relatively long, there may appear to be a discrepancy
Customer reach our Consumer Care via Email on June 16, for the same complaintA email was send to customer on June 21, (***)
Thank you for bringing this matter to our attention
***
***