B&B Construction Of Green County, Inc.

Mr***,We apologize for the situation you are experiencingHowever the damage to your door is a result of an improper installationThe center stile of the top section was not properly reinforced for the attachment of an automatic openerPlease refer to the
installation manual you received with the door. On pages and there are warnings stating that failure to reinforce the door as illustrated will void your warranty. Clopay's warranty does not cover installation error. You can purchase replacement sections for your door at your local Menards store. Thank You*** ***Clopay Consumer Services Supervisor*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I feel that Clopay should replace my door or refund me my money and stop coming up with excuses on why they can't honor their warranty I don't care nothing about this wasn't done or that wasn't done please replace my door or refund my moneythey should not treat their customers in this sort of wayIt has been or days that my garage door has been stuck open and my family has been suffering my electric bill and heating bill is sufferingI informed them that the panel pulled off the door and they won't honor their warranty this is absurdI have my receipt I have taken pictures I don't know what else to do but I do know that if this is the way that Clopay treats their customers that I will never purchase from them again and I will inform the public of my experiencewiith ClopayI can't believe this So really they just tell people that their products have warranties and when something happens they don't honor and they find a way to put the blame on the customerREALLY CLOPAY

Mrs. [redacted],We apologize for the issue you have been experiencing.  The warranty period on the door you own is 10 years.  Since your door is from 1999, it is outside of the warranty period.  However, due to the initial confusion in regards to the warranty length and unsatisfactory...

customer service you have received, we will replace the bottom section of your door.  We will contact you today for additional information that is going to be needed to process your case. Thanks[redacted]Supervisor - Clopay Consumer Services[redacted]

[redacted]
We apologize for the difficulties you have been experiencing.  We will be replacing your garage door sections.  We are contacting another local dealer in the area to perform the install.  Once they receive the sections, they will contact you to schedule your install.  I...

will follow up with you to let you know an estimated ship date for your door.
 
Thanks
 
[redacted]
[redacted]
[redacted]

[redacted]
I apologize for the situation you are experiencing.  In order to help resolve this situation, I'm going to ask that you send us in some photographs of your door.  We need a shot of the entire interior and exterior of the door, along with a few close-ups.  We will also...

need the serial number off of the door.  It's located on a warning sticker on the bottom section of the door (interior).  Email them to [redacted]  Once I receive those items, I will contact you and we will work to resolve the situation.
Thank you
[redacted]
Supervisor, Clopay Consumer Services
[redacted]