[redacted] I apologize for the situation you are experiencing In order to help resolve this situation, I'm going to ask that you send us in some photographs of your door We need a shot of the entire interior and exterior of the door, along with a few close-ups We will also need the serial number off of the door It's located on a warning sticker on the bottom section of the door (interior) Email them to [redacted] Once I receive those items, I will contact you and we will work to resolve the situation Thank you [redacted] Supervisor, Clopay Consumer Services [redacted]
[redacted] I apologize for the situation you are experiencing In order to help resolve this situation, I'm going to ask that you send us in some photographs of your door We need a shot of the entire interior and exterior of the door, along with a few close-ups We will also need the serial number off of the door It's located on a warning sticker on the bottom section of the door (interior) Email them to [redacted] Once I receive those items, I will contact you and we will work to resolve the situation Thank you [redacted] Supervisor, Clopay Consumer Services [redacted]