B&B Heating & Air Conditioning

To whom it may concern: In response to Mr [redacted] We here at Bell Ford would like to have this issue resolved due to the following facts Mr [redacted] ’s insurance company (State Farm) was directly involved in the claim at all times and in fact was auditing the claim during the entire repair processThe back order part in question was on a national back order from Ford Motor Company and once located it was overnighted to expedite the repair processThe repairs to Mr [redacted] ’s vehicle were completed one day earlier than the initial estimated completion day of 02/18/that he was advised of when the vehicle was dropped off for repairs.In closing we fully understand and empathize with Mr [redacted] ’s frustration over the loss of use of his MustangUnfortunately do to circumstance out of Bell Ford’s Control we were unable to meet Mr [redacted] ’s unrealistic requests that were made after he had already agreed to the initial estimated competition date when the vehicle was originally dropped off for repairsPlease see attach E-mail correspondentsPlease remove this from our file and statistics based on the fact that his repairs were completed day earlier than his original due date that agreed to which 2/18/wasRespectfully, Kenneth M***

Of course the issue is not resolved in Mr***’s mindHe wants what he has demanded and tried to extort and nothing lessThere are several inaccuracies in Mr***’s latest demand note, but it is of no avail to go through them at this pointI made Mr [redacted] a fair offer and he refusedHe has since that time been picketing our store in an attempt to disrupt our businessOur offer is no longer on the table and we will not negotiate with Mr [redacted] any furtherThis issue has become unresolvable because of Mr***’s actions and we regret that sincerelyThank you for this opportunity, Lee S [redacted] GMBell Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good MorningI still need the key for my spare tire and reimbursed for the gas that I had to put in the rental car that Bell Ford gave me that has a 1/of atank of gasUsually a rental has a full tankI drove the car days filling and getting a replacement that had a/c vents that workedI do notwant to take my truck back to get key fixed, I would rather go to [redacted] for the replacementThank You [redacted]

In response to Mr [redacted] concerns: At Bell Ford it is never our intention to inconvenience a customer or for them to be without their vehicle for any length of time that is not necessaryWe sincerely regret the uncontrollable delays in completing the repairs on Mr [redacted] ’s Mustang Mr [redacted] ’s insurance company (State Farm) was directly involved in the claim at all times and in fact was auditing the claim during the entire repair processThe back order part in question was on a national back order from Ford Motor Company and once located it was overnighted to expedite the repair processThe repairs to Mr [redacted] ’s vehicle were completed one day earlier than the initial estimated completion day of 02/18/that he was advised of when the vehicle was dropped off for repairs On 2/17/Mr [redacted] took delivery of his vehicle at Bell Ford and stated he was satisfied with the repairs and happy to have his car backSincerely,Lee S [redacted] General Manager Bell Ford

Office of the Arizona Attorney General West WashingtonPhoenix, AZ Date: 2/01/RE: 15- [redacted] M [redacted] *** Mr [redacted] bought his Finto our service department on September 01, He stated that his air bag warning light had been illuminated since he bought the truckAfter some fairly extensive diagnosis we determined that the truck had a faulty wiring harness and a faulty heater coreThe fix for this problem is both extensive and takes a good deal of timeWe ordered the new parts and when we received them we began the repairsThese repairs included: Removing all the seats - front &rear Removing the center console Removing the instrument panel Removing all the carpet Removing the center pillar Removing both “B” Pillars Removing “C” Pillars Removing all supporting trim pieces Then replacing the defective wiring harness as well as the heater core and then reinstalling everything that had to be removed in order to affect these repairsWe finished these repairs and called Mr [redacted] to tell him we could return his truck to him and he could return our loaner vehicle to us Mr [redacted] came back on 9/18/and noticed some trim / paint issues with the truckWe agreed to all of these concerns and ordered the parts necessary to properly finish the repairsMr [redacted] kept his truck because these issues were cosmetic and did not affect the drivability of his FAs he stated in his letter he noticed a couple of other issues and we subsequently repaired those as wellApparently Mr [redacted] became “unsure” of his truck and decided to trade it for a new DodgeHe bought the new Dodge and traded the Fwithout asking our advice or allowing us to help with the value of the FAs Mr [redacted] states in his letter he asked us to pay him for the accessories that he had installed in the FMr [redacted] did not purchase the Ffrom us.Mr [redacted] did not purchase the accessories from usMr [redacted] made the decision to trade the Funilaterally and subsequently asked us to “sweeten” the dealHe presented us with a “demand” list that totaled $including $for a “picket” signthat he had made prior to ever talking to us about any of these expensesHe stated that if we did not concede to these demands, he would immediately start picketing our dealershipWhile we empathize with Mr***’s concerns at having extensive repairs to his new truck, we were given no opportunity to mitigate any of these expenses prior to Mr [redacted] trading the Fto another dealerBecause of this empathy, I made Mr [redacted] what I felt was a more than reasonable offer to help defray some of these costsAt no time did I accept any responsibility for “trade” numbers that I had nothing to do withAfter Mr [redacted] explained what his ideas were about the cost of the accessories, he proceeded to continue his “pressure” tacticsI felt at the time and still do that he was trying to extort a good deal of money from us.Sadly I believe that had Mr [redacted] and I conversed about his plans to “trade – out” of the Fbefore he did so, we probably could have agreed to some sort of reasonable accommodations.Mr***e bought the truck else whereMr [redacted] bought the accessories elsewhere.Mr [redacted] traded the truck unilaterally without giving us any opportunity to help.Mr [redacted] preemptively bought his picket sign and tried to use it as hammer to extort money from us.Since that time, Mr [redacted] has used his “picket” sign on many occasions in an effort to negatively affect our business.We wish him well.Sincerely,Lee S [redacted] General ManagerBell FordccRevdex.com Complaint ID # [redacted]

On March 3, [redacted] and [redacted] came to Bell Ford and negotiated the purchase of a new Ford Focus vin [redacted] They agreed to the terms of the contract, they took delivery of the new Focus and Bell Ford proceeded to get the loan approved.We received a loan approval on 3/24/and re contracted [redacted] and [redacted] as stipulated by the lender Capital One FinanceCapital One contacted [redacted] and [redacted] for a phone interview prior to funding the contractBecause of the information provided by [redacted] and or [redacted] , Capital One rescinded the loan approval.Bell Ford was forced to retake possession of the new Focus [redacted] and [redacted] had driven the vehicle for about weeks and upon return the car had in excess of 8,miles on it.Bell Ford offered to try to get an approval on a lesser expensive car for [redacted] ***, in her name onlyWe explained that the down payment monies would be applied in total to any vehicle that they would purchase [redacted] and [redacted] declined and returned the Focus on 4/13/17.The charges that were incurred were exactly as the contract allowsBell Ford subsequently took a loss in selling the Focus into our used car inventoryWhile we regret this situation we gave [redacted] and [redacted] every opportunity to mitigate these damagesWe believe we acted appropriately in this situationSincerely,Lee S [redacted] Bell Ford General Manager

Lee S [redacted] has indicated that he made a fair offer of $1,however I was in a deficit of over $2,and would have not pursued any action if this amount had been paid In his responses he is accusing me of extortion when he was the one who offered less than half “for me to go away” (in his words) In reference to his latest response dated 3-8-he once again evaded the issues of lying and re-installing broken parts in my brand new Ford FPlatinum Truck There should no discount for lying and dishonesty so I was not willing to accept his original offer of $1,The money never was the main issue and now it is even less of an issue however when Lee gives me a check for the amount I was requesting I will be donating it to StJude’s Children’s HospitalSincerely, [redacted] ***

12/14/15It is never our intention at Bell Ford to be rude or unprofessionalWe are truly sorry for the inconvenience the [redacted] were put through We would like to request clarification on Ms [redacted] request for the mentioned refundIf they would submit the recipes and estimate for the gas and key per the request we will take it under considerationSincerely, Kathy I [redacted] Bell Ford [redacted]