B&B Home Improvements

The initial contact between *** *** and LenCred occurred on 5/26/17. We followed our procedure, which we have had in place and have used successfully for over 10+ years and concluded the she didn't meet the minimum requirements to qualify for our products. At that point
she was informed that at this particular time we would not be able to help her obtain the credit that she was looking for. We then set up another call explaining to her in detail why she didn't qualify. Again, we here at LenCred followed all of our policies and procedures and we regret that we weren't able to help her within those boundaries

We’re sorry to hear that *** *** *** is unhappy with the services that LenCred has providedWe understand that there are going to be instances when some client’s are dissatisfied but we do everything we can to create quality experiences for each of our clients. In our years of being
in business we’ve developed many partnerships with other organizations who want to help entrepreneurs and small business owners with their funding needs. Those organizations understand that we have a specialty and expertise in helping low-revenue companies and startup organizations to properly acquire their financing. *** *** *** *** were referred to us by another business finance organization who does many other types of business funding but recognized that we would be the best fit for them based on their qualifications.We understand that *** *** isn’t happy with the fact that he and his wife received credit cards. If they would have qualified for other forms of financing then their referral source likely would have pointed them in that direction. Then when they got to us we certainly would have pointed them in another direction as well. However, it was both of our professional opinions that based on their goals and their limited qualifications that they could benefit from credit card financing.This was disclosed to them on a recorded phone call with an advisor. Over our years of doing this we have developed systems and processes that we follow that are the same for everyone. Our review of this client’s file shows that we followed each and every one of those processes. After their call with their advisor they signed contracts that disclosed all of this to them. Following that they also had a recorded compliance call with one of our compliance auditors. On that call they had their identity verified and the highlights of their funding plan were, once again, reviewed. We can provide those recorded calls if needed but they were again informed on that compliance call that they had selected a credit card financing plan.Our credit card financing plans are designed to help people to separate their business and personal credit and also to help our clients to protect, preserve, and improve their credit profiles. There are numerous versions, iterations, and variations to those plans based on things like geographic location, industry type, revenues, net profits, personal credit quality, business credit, age of credit, depth of revolving trade experience, and many other factors. So there is a lot of complexity that must be sifted through behind the scenes as we use our data to create a funding plan for each client. All those clients have a different mix of all these variables and we do our best to help them as best we can.It’s always a challenge to find financing for startup businesses who have no revenues and who don’t have any profits or collateral. Those are basic tenets of business financing so we sought a solution for them that would get them the next best thing and that would do it for them responsibly and with integrity. So we used our years of experience and our robust data-set to try our best to help *** *** *** ***. We’re sorry that in their eyes we failed. We have all the reports and contracts and recorded calls that we would gladly provide if *** *** would like and we’re sorry that our efforts were not enough. Our review of the recorded calls and all our written documentation does not reveal any plans or discussions about getting a business loan so if someone else outside of LenCred promised that or indicated that they could do this then we were not aware of that and did not see that being a qualification that we could realize for this client.We would also welcome a call to talk this through with them. We are very happy to refer them to another source if their business has grown to a point where they can qualify for other financing options. Again, our apologies for the disappointment and we would love to be able to help any way we can to resolve this matter and we welcome that call