B.B. King Blues Club and Grill

Revdex.com:
At this time, I have not been contacted by B.BKing Blues Club and Grill regarding complaint ID ***
Sincerely,
*** ***

Good afternoon, I've attempted to contact this customer a number of times via email and phone hoping to address this complaintI have had no success in doing soPlease advise Thank you, -- Mark S*** | General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
BB Kings Management, evades the initial complaint by fabricating their own narrativeTheir response is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I went to BBKings a while back for a party with friends and it was my first time experiencing any sort of event thereIt was called Reggae fest, and it was an sub-par, experience, but was insanely over packed and I didn’t get the feeling the staff was too friendlyFor starters, my complaint was small, and I can understand how it would be taken as menial, but I take disrespect from staff as a serious matterThe issue was, I had a bottle in my hand, and mind you I am of legal age, so regardless of the contents of my bottle that should not ever be an issueUpon arrival at the door, there were security guards at the entranceBefore I could pull out my I.Dor had even seen the woman, the guard ripped the bottle out of my handShe didn’t say hello, or tell me that I couldn’t have it in the club, she just pulled it out of my hand and threw it into a box onto the floorSo I asked her “am I going to get that back??” because the bottle was not a perishable itemShe only responded with a “you don’t bring bottles to a club.” Repeatedly as I tried to make it clear, I wanted my bottle backSo now, she had not answered my question, greeted me, and treated me like I was a nuisance for doing soI would have easily emptied the contents and put it away in front of her but she never gave me the chanceAny human being would be upset that someone snatched an item out of their handAnd to my understanding I saw no policies about bringing bottlesThere were no signs, nor was I even in the club itself, so I Don’t understands why she was so enraged and couldn’t have a peaceful conversationI wasn’t rude; I just genuinely wanted my bottle backUpon departure, the box in which my bottle was so carelessly tossed my item was goneSo I wanted to ask someone to see if I could find my bottle and again, a security guard starts leading me away, yells in my face and told me “ITS GONE, GO HOME”I was confused and embarrassed because we were outside and there was a crowdHe made me feel like I was doing something wrong for such a simple inquiry So I said, “can I speak to the manager?”, and in response kept getting berating me with the same statementI tried to report this matter to staff, and was given an email to contact someone, and no one respondedIt’s honestly a little ridiculousI wanted to report it to the staff themselves so they’re aware of how patrons are being treated, regardless of what they feel is necessary force to control the crowdI felt extremely disrespected and disregarded that no one took my concerns, questions, or complaints seriouslyTo be honest because of this, I never even want to go there again, because I have never been treated like that in any club I’ve been to in the citySecurity at least keeps me from entering, They don’t take my items out of my hand like a childAlso, a side note, I have brought bottles with me containing water because I dehydrate quickly, and in some cases have passed outSo no, I’m not making a complaint because I want to be reimbursed for a bottleHowever, I am making a complaint because I think it’s important that managers know how security are handling its customers, instead of being treated like a infantile for simply asking a question about a person’s own belongings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will see if in fact they call me to rectify this situation I will contact Revdex.com if and when the business calls me and a resolution is met
Sincerely,
*** ***

Mr L**,     My name is Mark B[redacted], I'm the general manager @ BB Kings Blues Club & Grill in NYC.  You sent a response to out Director of Operations saying it was possible to respond here.     - On 10/**/15  we had 5 guest come...

to attend our Harlem Gospel Brunch. Two of whom were in wheelchairs. They asked for handicapped accessible seating and were seated in the first row of the balcony. We always accommodate handicap guest this way because it has a straight view of the stage and easy access to the the rest room and club doors also it has more space for the guest. They are correct in saying that we have a ramp to access the floor but if we were to sit them in the pit area they would have had to watch the show looking with side angular view as opposed to looking at the stage straight ahead and having clear view with no obstructions.  - The way in which we call the the room up to the buffet station happens the same every week. They were not called last because they were handicapped. It has been the same way week in and week out for 15yrs. We call it in order so its not chaotic.  When the guest complained to the manager on duty that they were diabetic and couldn't wait, he went in to the kitchen and made them two plates of food to hold them over until they could get to the buffet.  - They were unhappy with this. One person stated it wasn't good and another said how did they know we we didn't put something in their food. At this point they asked for a refund because they felt we were discriminating against them because of their race and because some of guest were handicapped. The reason they were initially denied the refund was because I was under the impression that they bought the tickets from Ticket Master and we are not able to refund those tickets. They would have to go through Ticket Master to do that. Looking at the price paid and amount of tickets I realize the tickets were purchased at our Box Office. So if the guest would like a refund I will honor that or we can have them back for another show.  - If they would like to reach out to me directly. I can be reached by phone at  ###-###-####  or email -[redacted] .     Thank you for your help with this matter.      Best,   Mark B[redacted] General Manager  BB Kings Blues Club & Lucille's Grill  [redacted] ###-###-####

Hello Revdex.com,   After interviewing all staff members involved in this incident and reviewing our surveillance tapes. It's been determined this guest was not in fact charged $80 for two drinks (please review guest check below). Upon reviewing surveillance and interview all parties involved it is clear that this guest plus one who consumed 12 alcoholic drinks with in a two hour period was heavily intoxicated and belligerent. We had a manager accompany this guest to an ATM because he's credit card was declined due to not enough funds. There was enough funds in his account to cover $24.22 of the bill as you can see from his credit card receipt. If there is any further information you need on our behalf please do not hesitate to contact me.

We spoke to [redacted] on the phone initially. Since there was a signature on the receipt, we had let the complaint go through the credit card company. I did reach out to her via phone personally...

last week as well. I will also email [redacted] and attempt to rectify this in-house in order to make our guest happy.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mark S[redacted] | General Manager of B.B. Kings NYC contacted me via e-mail. He asked several questions including requesting the physical description of management and security on the evening of May **. When asked if he has a 'schedule' of managers his response was; [redacted] [redacted] [redacted] [redacted] 
*
[redacted] [redacted] * [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Mr L**,     My name is Mark B[redacted], I'm the general manager @ BB Kings Blues Club & Grill in NYC.  You sent a response to out Director of Operations saying it was possible to respond here.     - On 10/**/15  we had 5 guest come to attend our Harlem Gospel Brunch....

Two of whom were in wheelchairs. They asked for handicapped accessible seating and were seated in the first row of the balcony. We always accommodate handicap guest this way because it has a straight view of the stage and easy access to the the rest room and club doors also it has more space for the guest. They are correct in saying that we have a ramp to access the floor but if we were to sit them in the pit area they would have had to watch the show looking with side angular view as opposed to looking at the stage straight ahead and having clear view with no obstructions.  - The way in which we call the the room up to the buffet station happens the same every week. They were not called last because they were handicapped. It has been the same way week in and week out for 15yrs. We call it in order so its not chaotic.  When the guest complained to the manager on duty that they were diabetic and couldn't wait, he went in to the kitchen and made them two plates of food to hold them over until they could get to the buffet.  - They were unhappy with this. One person stated it wasn't good and another said how did they know we we didn't put something in their food. At this point they asked for a refund because they felt we were discriminating against them because of their race and because some of guest were handicapped. The reason they were initially denied the refund was because I was under the impression that they bought the tickets from Ticket Master and we are not able to refund those tickets. They would have to go through Ticket Master to do that. Looking at the price paid and amount of tickets I realize the tickets were purchased at our Box Office. So if the guest would like a refund I will honor that or we can have them back for another show.  - If they would like to reach out to me directly. I can be reached by phone at  ###-###-####  or email -[redacted] .     Thank you for your help with this matter.      Best,   Mark B[redacted] General Manager  BB Kings Blues Club & Lucille's Grill  [redacted] ###-###-####

Review: I PURCHASED ON 10/**/2015 (5) FIVE TICKETS FOR BBKINGS SUNDAY GOSPEL BRUNCH FOR 10/**/2015 TO SEE "THE HARLEM GOSPEL CHOIR PERFORM" . I ASKED THE SALESPERSON ABOUT ACCOMMODATIONS FOR HANDICAPS 2 IN A WHEEL CHAIR, 2 WITH A WALKING AND THEY ARE DIABETICS. I WAS ASSURED BY THE SALES PERSON THAT WE WOULD BE ACCOMMODATED. WE WERE THE FIRST ONES THERE AND GIVEN A TICKET # 1 SO WE WOULD NOT HAVE TO STAND IN LINE TO GET IN. WE ASKED TO BE SEATED CLOSE TO THE STAGE, THEY HAVE A RAMP BUT WE WERE SEATED ACROSS FROM THE BUFFET--4TH ROW FROM STAGE. OUR ROW WAS CALLED LAST TO EAT BEFORE SHOWTIME AND THERE WAS MINIMAL SELECTIONS LEFT, WE DEMANDED A REFUND AND BOTH MANAGERS REFUSED, WE DID NOT SEE THE SHOW OR EAT. WE LEFT FEELING DISCRIMINATED AGAINST.Desired Settlement: REFUND OUR MONEY, BECAUSE THEY HAVE DISADVANTAGES WE HAVE RIGHTS AND SHOULD BE SERVED LIKE ANYONE ELSE.

Business

Response:

Mr L**, My name is Mark B[redacted], I'm the general manager @ BB Kings Blues Club & Grill in NYC. You sent a response to out Director of Operations saying it was possible to respond here. - On 10/**/15 we had 5 guest come to attend our Harlem Gospel Brunch. Two of whom were in wheelchairs. They asked for handicapped accessible seating and were seated in the first row of the balcony. We always accommodate handicap guest this way because it has a straight view of the stage and easy access to the the rest room and club doors also it has more space for the guest. They are correct in saying that we have a ramp to access the floor but if we were to sit them in the pit area they would have had to watch the show looking with side angular view as opposed to looking at the stage straight ahead and having clear view with no obstructions. - The way in which we call the the room up to the buffet station happens the same every week. They were not called last because they were handicapped. It has been the same way week in and week out for 15yrs. We call it in order so its not chaotic. When the guest complained to the manager on duty that they were diabetic and couldn't wait, he went in to the kitchen and made them two plates of food to hold them over until they could get to the buffet. - They were unhappy with this. One person stated it wasn't good and another said how did they know we we didn't put something in their food. At this point they asked for a refund because they felt we were discriminating against them because of their race and because some of guest were handicapped. The reason they were initially denied the refund was because I was under the impression that they bought the tickets from Ticket Master and we are not able to refund those tickets. They would have to go through Ticket Master to do that. Looking at the price paid and amount of tickets I realize the tickets were purchased at our Box Office. So if the guest would like a refund I will honor that or we can have them back for another show. - If they would like to reach out to me directly. I can be reached by phone at ###-###-#### or email -[redacted] . Thank you for your help with this matter. Best, Mark B[redacted] General Manager BB Kings Blues Club & Lucille's Grill [redacted] ###-###-####

Review: Hello. I attended a concert at this venue last night and paid for several drinks in cash. After realizing I was running low, I switched to a credit card tab. I ordered three bud lights for friends, three waters for myself and a friend, a whiskey ginger ale, and two shots of Patron. When I received the bill, the bartenders charged me for FIVE Patron shots. That's at least $14 x 3 or $42 more than I should have been charged. I made a comment to the bartender when I got the bill but she ran away. There was loud music on and it was 3:00 AM, so I had to get home, both making it undesirable and really impossible to argue. I called the bar today to offer a settlement of paying for what I actually bought, or roughly $100, but the [redacted] was rude and told me that because I signed for it and didn't start a fight last night, I am out of luck. I plan on disputing the charge but this sort of practice is tantamount to theft.Desired Settlement: I was charged for about $165. I would happily pay them $100 for the drinks that I bought and consumed.

Consumer

Response:

At this time, I have not been contacted by B.B. King Blues Club and Grill regarding complaint ID [redacted].

Sincerely,

Review: They asked me to give them my credit card but said they would not charge until the end of the night because I told them I was going to pay the bill in cash.

I paid the bill in cash including tip to the waiter Baron Dillon.

The next day my credit card was charged even though I paid this bill in full

My back reversed the charge and I filed a dispute. I called BBKings & was informed that the charge would fall of in a day or two.

Now a month later my bank emailed me that BBKings sent them a signed credit card bill & sent me a copy of it and it was a fraudulent signature. Now because I can't find my paid receipt, BBKings is reversing the charge and I now have paid them twice totaling $250.22.

I was robbed of $125.11Desired Settlement: to be refunded $125.11 which I paid in cash.

Business

Response:

We spoke to [redacted] on the phone initially. Since there was a signature on the receipt, we had let the complaint go through the credit card company. I did reach out to her via phone personally last week as well. I will also email [redacted] and attempt to rectify this in-house in order to make our guest happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will see if in fact they call me to rectify this situation. I will contact Revdex.com if and when the business calls me and a resolution is met.

Sincerely,

Review: Continues to send me spam email even after removing myself from their mailing list.Desired Settlement: They stop emailing me