B&B Lube Inc.

Please understand that I was totally disrespected and treated like a second class nobody at the Jiffy Lube - [redacted] - location - [redacted] Maryland. On May 15, 2013 after working a 12 hour shift for the Police Department, my choice to stop at Jiffy Lube in [redacted] Maryland for a oil change ONLY turned into a nightmare. I had to have my vehicle towed off the lot due to Jiffy Lube damage. Which my truck was in good condition when I arrive there. Staff was rudely and disrespectfully. Someone name [redacted] stated he was the manager and that he do work off the clock for a fee after Jiffy Lube had damage my vehicle and they pushed it out the dock area when it would not start. The entire staff decided to lock up and stand in the back of the building where I was awaiting for the tow truck, they drink alcoholic and smoked which I found crazy to see. They had no respect for self, customers, your company or human life. I was force to pay the fee for the oil change and a tow bill. I was in shock and angry about that. I have been contact by a District Manager name [redacted] - [redacted], on serve occasions to not be welling to make this go away and fix it, only accusing me of the matter as if I damage the vehicle. Poor customer service from the district manager on down to the lower staff. Poor service. After towing my vehicle to the [redacted] dealer, and getting the true facts as to the complete damage Jiffy Lube has cause me which is a brand new engine that they have blew completely out. I have contact **. [redacted] again to inform him, still he has not been cooperative at all not welling to fix the matter, with Jiffy Lube insurance company which I ask. Still not taking the blame. I will never go back to Jiffy Lube again. My civil suit will be filed soon if this matter is not fix. . My life was put in danger by Jiffy Lube. Thanks to Jiffy Lube I work in the District and live in [redacted] County have no VEHICLE and was not offered any means of help at all by Jiffy Lube. . My attorney will be contacting Jiffy Lube if I can not get this matter fix.