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B&B Paving Reviews (1)

Review: **. [redacted] owner of B&B Paving Company Gaithersburg, MD put in a new driveway for us in November 2011. The sides of the driveway were higher than expected. **. [redacted] had instructed my husband and I in the spring of 2012 to put enough soil/grass seed along the driveway to build it up and that it would help support the driveway. We did what he had instructed.That summer of 2012, we noticed that the right side of our driveway was starting to crack and separate. I had to make numerous calls before **. [redacted] finally came by to take a look. He blamed the asphalt explaining that it was poor recycled asphalt. He used a torch and melted the sides of the asphalt and tampered it hoping to resolve the issue.A few months later, fall 2012, the driveway starting cracking again. I called the owner and left numerous messages w/ no response back. My last phone message indicated that I was going to take them to court if I did not hear back from them. His wife [redacted] called me back and apologized and asked if she could come over and look at it. She thought that if they seal the driveway, it should prevent it from further cracking. It was sealed. She told me that the company would not be in service November 2012 - March 2013, but assured me that they would take care of any future issues.On 7/3/13, I called B&B and spoke to [redacted] & indicated to her that the driveway is again separating, cracking and now CRUMBLING. She said they were going on vacation for the 4th of July week & would call me when they returned. Obviously, no phone call!We paid over $3,000.00 for this driveway. **. [redacted] needs to address the real issue of the work he provided us. It is his responsibility to get it done right. Consumer affairs indicated to me that **. [redacted] should have advised us that he was using recycled asphalt which he did not tell us until the problems started. There were other options out there. Any help you could provide us would be greatly appreciated. Our next step will be legal action. Thank you.Desired Settlement: We would like **. [redacted] to either refund our money so we can hire another paving company or he needs to get out here and do the job right! He also needs to learn how to return a customers phone call. This is not right and he knows it. I have been dealing with this company for almost 2 years now and no resolution. Consumer affairs instructed that I contact Revdex.com as well as the Maryland Home Improvement Commission.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by B&B Paving Co. regarding complaint ID [redacted].

Regards,

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Description: Paving Contractors

Address: 5152 Maitland Court, Frederick, Maryland, United States, 21703

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