B&B Pool Service Company

The business has responded Please see below: The customer’s statement “The warranty is not valid because it assumes the pavers were installed properly” begs the issue at hand Warranty on the decking is one year as noted on the contractThe first time we heard of any problem from the customer was on or about June of The deck was fine at the end of year one (which was the end of the warranty period) It was also fine each and every year for the next nine years (which especially begs the issue at hand) Many factors enter into what causes a deck to sink that is underground and not visible to the naked eye For anyone to make a blanket statement that a deck experiencing this kind of issue after tens years is a result of improper installation intentionally ignores the facts and is at best a stretch Having said that, I repeat; in the spirit of good customer service and good will B & B offers (again) to lift and reset the affected area for cost; which is a fair and equitable offer based on the fact that the pool and deck are years old This is always done in the spirit of good will and within a reasonable time period, however to expect any business to honor a warranty claim ten years after the fact is not a realistic expectation