B&B Sharpening Services Reviews (4)
1) we were never hired by the complaintent. 2) we did not enter into a contract either verbal or written for the purpose of repair with the complaintent. 3) My company was initially contacted by the complaintent and asked if her mower could be modified from quick release blades to standard...
Review: They have had a riding mower for three months and have failed to repair it. I have contacted them on several occasions and have been given several different reasons for the delay. Each time they have stated a timely completion time only to have another excuse when the repair was not complete. I talked with the owner today and he has stated they regret taking the machine for repair and that they will not continue to work on it. I informed him that I would come to pick up the mower and all original parts and he stated that I would have to pay $300, or he would not return it to me.Desired Settlement: At this point I want the mower back so that I can take it to another shop so that it can repaired with the understanding that B & B will pay for any cost over the $300 they quoted to repair the mowe, or if the mower is repaired within one week and is ready for pickup I would be willing to pay the $300 agreed upon price for the repair.
Review: We arranged to have B&B pick up, service our riding lawn mower, and return it to our property. They picked up the mower, and after a few days, we called to check on its status. The person who answered the phone was incredibly disrespectful, even correcting my fiancÃ©e on the pronunciation of her own name(and insisted on caller her by the wrong name in all subsequent conversations via phone an in person), would not update us on the status of the mower, would not speak to the mechanic to find out if it had been through diagnostics, and instead offered to call back the following day and update us. We never received a call back, and called again the following day to attempt to get information. Again she was incredibly disrespectful and utterly unhelpful. Eventually, they would not even answer our phone calls at all, so I stopped by the shop to pick up the mower because I no longer wished to give them my business. They refused to release it without paying the 40 dollar pickup/delivery fee, despite the fact that they had only provided half of this service. Again, she insisted on calling my fiancÃ©e by an incorrect name, and was generally unpleasant. I asked for documentation stating what I owed to pick it up, and proof that I had agreed to these charges. She got a blank invoice and began filling it out in front of me. At this point I said, "No, I'm not doing this right now" because I was not going to let them write it out in front of me so that they might claim I accepted it. I said, "I need to make a call." I walked outside to call my fiancÃ©e and discuss what we should do. While the phone was ringing, I witnessed her rush to the back and speak with the mechanic. He approached me, so I ended my call before speaking with my fiancÃ©e. The first thing he spoke was "Why are you threatening my wife?" I stated that I was making no threats whatsoever. He responded that he did not believe me. I said, that was fine, but that it was not up for debate. I said that I was just trying to sort the situation out. He stated that there was a line, and I informed him that it was not the delay in service that was the issue, but rather the poor customer service and eventual total lack of service we were receiving. He claimed I was "Belligerent" and I stated that I was speaking calmly and using very polite language. He said "What happened inside and outside is night and day" which I replied was incorrect.He stated that "I know what you're about" to which I responded that prior to this conversation he had never interacted with me at all. He went on to say that I was just "Trying to skate on paying." He also said that I was "Free to call the police or whatever." But that I was not going to be allowed to pickup the mower without paying. I again asked if there was any documentation to this effect, to which he replied "I got your machine, that' all I need." At this point I left, called my fiancÃ©e who in turn contacted the Sheriff's department to find out what our recourse should be.Desired Settlement: We would like to have our property returned, preferably at no cost due to no work being done, though a settlement of 20 dollars for the pickup would be reasonable, but not at the 40 dollars they are asking due to only half of that portion of the service being completed. In addition I would like a formal written apology for the treatment of my fiancÃ©e and myself, specifically for the insistence on calling her by an incorrect name, and to myself for being called a liar.
Review: took lawn mower in to be repaired nothing was repaired. Brought back in same condition parts missing and he was very verbally abusive as if it were my fault. The mower worked for one week and same problems. He Had it for over two months and was mad when I asked for it to be returned. Wouldn't sign the receipt because he said he wouldn't honor the one month warranty. Told me he doesn't want anything to do with me. When I called to tell him it stopped working he said it wasn't his problem and hung up. I would like to have me 249. dollars back.
B&B Sharpening Services Rating
Description: Lawn Mowers - Sharpen & Repair, Sharpening Service, Services - General, Hydraulic Equipment Repair
Address: 1126 Highland Ave, Port Angeles, Washington, United States, 98362
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