B&B Tires

Review: I purchased a very expensive set of wheels and tires for my truck from this company. Unknown to me at the time the owner of the company actually installed the tires and wheels himself. He used the wrong length of lug nuts for the wheels and as a consequence my wheels on the front of my truck almost came off while on a trip down to the coast of Texas. The tires started wobbling and caused damage to the wheels, tires, and broke two lug studs on the front right wheel hub. This could have cause catastrophic damage and death at high speed!! I called the owner [redacted] and he [redacted] any liability for this and refuses to repair or pay for repairs to my wheels, and vehicle. This man is a crook! I had to take my truck while at the coast to Victoria Texas where it was inspected at Discount Tire there they could not believe the wheels did not come off causing a wreck! They refused to help but noted that the installer used the wrong size lug nuts when he installed them on my truck. They gave me the correct lug nuts and the number to a mobile tire guy since they couldn't help due to liability issues! The tire man came agreed with Discount a tires conclusion installed the lug nuts and I made it back to a Fort Worth. Now I have damaged wheels that need replacing, damaged hubs, and a truck I'm scared to drive until its fix properly! This is a 2011 Ford F350 Super a duty 4x4Desired Settlement: Two new wheels for the front, all 16 of the hub studs replace, if damaged the tires replaced, as well as the front end of the truck checked out to make sure there is no other damage because the brakes on that side sound like they are rubbing it may have damaged them from the wheel wobbling so badly. I just want to be made whole!

Business

Response:

I have tried to contact the customer three times to resolve the issue; I also left a detailed voice mail. I have not heard back from the customer.