Terrible We first did a USDA loan, had to submit nearly pages of needed materials and the next thing we knew we got an over income email Stephanie Croce received our income and paycheck stubs to prove it and said we were fine, but then we're $over the limit After that we went the FHA route and had to put 3% down plus closing costs This was a nightmare! She said we would not have to submit new paperwork she would use the old stuff and we would sign what they didn't have, not the case, we started from scratch We had a pest inspection done from the first loan and used this on the second too That was a nightmare! We ended have to get contractors over there from suggestions Also I ha rained in SC for weeks and the moisture report was 3% higher than they wanted, they didn't even consider the rain All of this being said it cost us and the seller a bunch of money because of the he said she said stuff that BBMC couldn't agree on Stephanie never answered our phone calls until days before closing I told her my concern with the lack of communication and she denied it and said she kept talking to my husband We work at the same place so I was always there when he spoke to her after several attempts attempt piece to get a hold of her Needless to say I could go on and on about all of the issue with that and the lack of communication and her telling us one thing on the phone and withing 5minutes-hours later it was the exact opposite, then she did not answer phone calls after that for the day If it wasn't for our Real Estate agent helping is out and continuing to work so hard for us, we would have dropped everything and stayed where we were Worst house buying experience ever
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ BBMC takes all customer complaints seriouslyAfter reviewing the loan we do see that BBMC received verbal authorization as well as signed authorization to pull your credit and proceed with an application on 6/29/The credit was pulled on 6/29/and the initial disclosures were sent on 6/29/As an act of good faith BBMC will refund the borrower the appraisal fee today in the amount of $He hope that this can resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would also like the credit inquiry removed from my credit file[redacted] 100% ran my credit without permissionI spoke with his junior processor My the week before speaking with [redacted] and made it clear to her that I did not want my credit ran when she was asking me a bunch of financial questionsShe said she did not have authorization to do this sort of thing and that [redacted] would not run my credit until getting my approvalWhen I spoke with [redacted] a few days later he started asking me a bunch of financial questions as well and I stopped him and told him I just wanted information and if I decided to move forward with his company I would let him knowApparently he ran my credit right then without ever getting permission from meThis is how I originally spoke with [redacted] because I wanted the credit inquiry reversed due to this violation of my personal information, but I ended up being talked into giving them a second chanceIt was not until July 6th that I even received any paperwork and agreed to move forward[redacted] wanted me to just sign the papers that he had created on June 29th (when he did not have my permission to run my credit) and I demanded updated paperwork because I was not going to trust that I was getting the lower rate that he was now offering meI have an email where he clearly requests that I back date the original documents to 6/and then date the new documents 7/When I questioned why I had to sign any "old" documents when they were not going to have any bearing on the new rate I was being offered I was told they couldn't give me the new rate without showing the old rate paperwork- that was also probably a lieI don't appreciate that they are trying to use back dated documents as proof that they did not violate my rights as a mortgage consumerThey absolutely have no documentation that was ever signed by me prior to July Final Business Response / [redacted] (4000, 11, 2015/09/11) */ As an act of good faith to resolve the issue we will contact the borrower and wirk with her to have the credit inquiry removed
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ BBMC takes all customer issues seriouslyWe will investigate this claim and respond to all parties accordingly Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/07) */ We did FINALLY receive a phone call from BBMC Management, however, there is no resolutionThe appraisal that we paid for on our home was not correctly deliveredThe information on the delivered appraisal remains inaccurate (square footage, garage size, etc.) This is an issue with the appraiser, however, BBMC was contracted to be our method of communication with the appraiserCustomers are not allowed to contact appraisers directlyBBMC did not help correct the appraisal and we did not receive the product (appraisal) that we paid forSimply put, when you pay for an appraisal, you should get an accurate report of your home, regardless of valueMy only hope is that others do not put themselves through this exhaustive and costly process with BBMC, especially if you are referred as we were Final Business Response / [redacted] (4000, 14, 2015/07/08) */ In good faith BBMC is refunding the charge for the appraisalThat will be processed today 7/8/We hope that this can resolve the issue
BBMC did order an appraisal the first week of May The appraiser did have trouble contacting the client to schedule the appraisal After many attempts the appraisal was scheduled and completed approximately days after it was ordered A copy of the appraisal has been sent to the borrower electronically Another copy has been sent today again
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ BBMC takes all customer issue seriouslyI have reviewed the file and have determined that as an act of good faith BBMC will refund the appraisal fee, however our system shows that we have not charged the borrower for the appraisalIf Mr [redacted] can send us a copy of his credit card billing statement showing a charge of $I will immediately refund that chargeAs for the rate we did match the rate to 3.25% and can provide an updated GFE if Mr [redacted] chooses to proceedThe processes to get the rate lowered took a bit longer than anticipatedIt appears that the borrower may have procured an even lower rate through another mortgage companyIf Mr [redacted] has any further question I would encourage him to contact BBMC at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ BBMC takes all customer concerns seriouslyWe are investigating this issueWe will reach out to the customer and report a resolution promptly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resolution is still pending as of May 27th but I have been in contact with BBMC representative and are working toward oneI did not accept their first offer so I am awaiting a response back at this time Final Business Response / [redacted] (4000, 9, 2015/06/01) */ We worked together with the borrower and current servicer to resolve the issueWe have also overnighted a check for the difference to the borrower which she should receive on June 2nd or 3rdWe appretiate the oppurtunity to resolve the issue with the borrower Final Consumer Response / [redacted] (2000, 11, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have resolved the claimI want to note that their customer service was exceptional in regard to resolving this matter with meThank you
Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ I appreciate the opportunity to help resolve this issueWe take all complaints seriouslyI want to make sure that this issue is reviewed properlyI will have the Branch Manager reach out to Mrs [redacted] immediatleyI also ask that we have the ability to fully respond by Nov 14th
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I never received the letter in question can you send me another copy ?
Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ The property was given credit for an additional bath in the section of the appraisal report that deals with basement and finished rooms below gradeThe section of the appraisal dealing with room count and square footage above grade is reported properly per appraisal standardsYour extra bath room that is below grade cannot be incorperated into the above grade room count and square footage calulationI hope that this can help resolve the dispute on the appraisal information discrepancy Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) What a ridiculous explanation! My basement is 60% complete and full bath in the basement is certainly not below gradeIt is fully functional and I don't know why the company will consider any thing below grade without proper explanation of what is the standard gradeBy what credit was given and what additional bath? Final Business Response / [redacted] (4000, 9, 2014/03/25) */ As stated before the appraisal was completed correctly with the appropriate value allocated to all the features in your basementIn an act of good faith we are willing to refund $
Michael Cat the Carlsbad, CA Branch has the ability to be very professional and be personable at the same timePreviously, we had a bad experience with [redacted] and Michael did all he could to make things happen in a positive mannerHe kept us up to date on all transactions and we were in constant contact during the whole processOn many occasions he would ask how things were with the family to make sure the stress of this Refi was not getting in the way of our personal lives-something other banks never doOur bank, [redacted] , created a lot of delays as you might imagine but Michael made the Refi happen with a lot of work on his partHe is a true team player and I would love to have him working on my team! Great overall job!!!!!!!!
Feel the entire process with BBMC was misleading at best if not a down right falsehoodMy first contact kept giving us the run around about wanting to help vets etc When he finally gave us some preliminary numbers we decided to stay with our present mortgage A day or so later we received another call from Marcuis who said he was the other guys boss and he was going to make this work Should have stopped there but we did not Marquis sends us this list of documents (later than promised) and expected us to return the next dayWe made copies on Saturday and sent them off Next came the appraisal nightmare I told Marcuis there were NO comps close by and when the appraiser finally contacted us weeks had passedI also told Marcuis I did not think we had enough equity to which he replied "no problem, we are a VA loan company"100% bla bla bla Well as I suspected the appraisal was a total joke, she even listed schools miles away when we have new ones less than a mile away and her comps were a joke Went by one and it looked like a manufactured home Any way no need to tell you the outcome Would not recommend this company at all as I feel their tactics are not in the best interest of the customerI should have known better when the fist voice mail I left said and the message said "I will return your call at MY earliest convenience"
BBMC Mortgage takes all complaints seriously The appraised value on this property came in below expectations BBMC Mortgage followed all protocol to have the value reconsidered The reconsideration process did help although the value was still below what the borrowers expected Due to the short fall on value we did our best to propose another option to the borrowers The borrowers elected to continue with the new option The borrowers always have the option to withdraw the loan at any point The new option still had a net tangible benefit to the borrowersThe loan closed on October 14th and the closing paper work contained a first payment letter that clearly stated that the first payment is due December 1, and was signed by both borrowers We do understand that the borrowers were disappointed with the appraised value, which BBMC Mortgage has no control over, and as an act of good faith we will refund the borrowers their appraisal fee
Bridgeview Bank Mortgage is deceitful They took my $to do a home appraisal and never paid the appraiser I had to pay the appraiser directly Now BBMC refuses to even talk to me to give me my money back I cannot get Michael [redacted] or anyone else at BBMC I am forced to resort to reviews like this BBMC has dealt with me fraudulently If I knew how to take legal action against them I would
My family and I recently closed on our new home and only wish that we could personally thank Cheryl [redacted] from BBMC MortgageWe are here in sunny California while she worked out of her office in Ohio; but she treated us as if we were with her in her office through the whole journeyShe has personally assisted my family and I for over a year to ensure that we would be able to finally purchase a home to call our very ownShe was absolutely the most PROFESSIONAL and PATIENT person we have ever worked with in any of our dealings in any matterWhile other mortgage lenders and loan officers gave us the "no" and you are not yet ready; she gave us direction and followed through on her word to get us a homeWe could not thank her enoughCheryl and her staff at BBMC made our dream of home ownership a realityMy wife Bernadette, my sons Brenden and Rylen, and my daughter Kailey sit here today enjoying our lovely new homeWe whole heartedly recommend any one seeking to purchase their dream home to seek out Cheryl [redacted] and her staff at BBMCI would also like to thank Kelly [redacted] and Kimberly [redacted] for also working so patiently with us
BBMC takes all complaints seriously This file was sent to an investor to underwrite as it is a USDA loan on 11/12/ On 11/16/the investor would not approve The borrower was contact immediately on 11/to discuss other courses of action The issue were explained to the borrower We had to remove some credit issues not just pay them off The emails look clear but may have been misunderstood With the removal of the credit issues the desired out come may have been in our favor The investor did send out the denial accordingly As an act of good faith BBMC will be processing a refund of the appraisal fee to the borrower on 11/29/
8-19-2015/ It's been weeks to this dateI submitted all my sign documents, check stubs,ssan #,ectall of a sutten I can't get anyone to call me to update my statue.very unprofessional
I am not a customer of BBMC but had a an awful customer experience. Sunday 9/25 I emailed HARP for more info and received a phone call right away. They transferred me to BBMC for refinance information. I spoke to [redacted] Lake who identified himself as a long time BBMC banker. We talked and he took some information and said he would call me Monday morning. I was a bit cautious of his tone. We hung up and I looked BBMC up on BBB and after seeing all the complaints, many of which fit the tone of the telephone call, I decided not to pursue. I immediately called HARP back and the gentleman said he would call Mr. Lake back to cancel the request. In addition, I went on MYBBMC and sent a "Contact Us" with the detail asking they cancel. On Monday, Mr. Lake called me back. I told him what I had done to try to get a message to him cancelling the request and he said "Unacceptable and you need to listen to what I have." I said no thank you and apologized for the time he spent to which he replied "Not acceptable, I have done the work." and hung up. Rude and insulting. I am thankful I checked them out and cancelled my potential affiliation.
Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Mon, Jun 16, at 10:AM To: "Revdex.com (Do Not Reply To This Email Address)" , [redacted] Good morningCan you please five me our loan number associated with this complaint? [redacted] - Regulatory Compliance / Fair Lending Officer XXX-XXX-XXXX - Office XXX-XXX-XXXX - Fax [redacted] @mybbmc.com Bridgeview Bank Mortgage Company, LLC [redacted] W [redacted] Street [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (1000, 8, 2014/06/20) */ Bridgeview Bank Mortgage Company prides itself on customer service The Loan Originator has reached out to Mr [redacted] to resolve the complaint Compliance Officer has emailed Mr [redacted] to discuss complaint Awaiting the customers response
If you want a loan officer who avoids you as a customer - use BBMC" - reviews I regret not readingIf you are like me who don't like to read long reviews to sum up below RUN!!! RUN AWAY FAST!!! I'M AT RISK OF LOSING A HOME WE HAVE UNDER CONTRACT, 4K ALREADY INVESTED AND POSSIBLY GOING TO HAVE TO TAKE LEGAL ACTION AGAINST BBMC AS MY LOAN OFFICER HAVE NOT BEEN DOING HIS JOB AND DOES NOT EVEN LET US KNOW WHEN THERE IS A PROBLEM SO WE CAN GET IT FIXED BEFORE IT IS TOO LATEMy wife and I are first time buyers and after all the calls we got after registering on lending tree Richard [redacted] from BBMC stood out as he called us on a Sunday spoke very well of how they take pride in helping us veterans and was very quick to respond to any questions we had any day or timeAfter a lengthy debate with my wife about going to the local military credit union I convinced her to go with Richard as he was always accessible although we were not even in the same state (BIG MISTAKE!!!!) after starting the process we got our "pre-approval" in days and began house hunting We found a home not long after and went under contract on February (a Sunday) sent in the contract to Richard and his associate received a call back that day!!! (A SUNDAY) and promised us a closing date of days or less which would work out great being that our lease on current home ended in days at the timeNow this is where it all went down hill, we are first time home buyers so we don't know anything and still don't know anything having been going through this process with Richard as we were never kept inform or made aware of much After going under contract I have been unable to reach Richard, the one time I was able to reach him after the appraisal on the home was done as it took longer than it should for us to get the report (according to my realtor) I was basically told it is not in yet and don't call us we will call youAfter not hearing from Richard for almost two weeks we decided we need to give him a call to get an update on what's going on as we have been in the dark the entire time and it's close to the day goal he set, we called Richard daily and sent him emails all of which went unanswered for a entire week (this is the guy who called me on a Sunday! ! and was always available before we decided to go with him as our loan officer) and to make matters worse we are on day of our contract the closing date he promised at this point we had to go on their Web page and search for Richard boss Gregg [redacted] my wife spoke to Gregg and he assured her he would have Richard call her, two hours later wife spoke with Gregg again who this time walked to Richard and instructed him to call us and asked my wife to call him back if Richard didn't Within five minutes a miracle took place as a robotic sounding, unhappy, yes, no and thank you saying Richard called to inform us of a problem with our loan stating he need more information on our student loans, how much we pay, deferment letters etc at this point we are pretty upset as those documents were already sent in beforewe then asked how long as this been a problem? And when were you going to inform us so we could get it fixed? He ignored our questions and state he will do all he can to get this fix and request we send him the documents again that we already sent explaining our student loansNow days after being under contract we are pretty much homeless as we had to leave our home at end of lease, I am hoping BBMC will do the right thing so we can close on time and not loose all that is already invested in the home (appraisal, inspection Ernest moneyover 4k not including money spent on storage movers and other unplanned expenses)
Terrible We first did a USDA loan, had to submit nearly pages of needed materials and the next thing we knew we got an over income email Stephanie Croce received our income and paycheck stubs to prove it and said we were fine, but then we're $over the limit After that we went the FHA route and had to put 3% down plus closing costs This was a nightmare! She said we would not have to submit new paperwork she would use the old stuff and we would sign what they didn't have, not the case, we started from scratch We had a pest inspection done from the first loan and used this on the second too That was a nightmare! We ended have to get contractors over there from suggestions Also I ha rained in SC for weeks and the moisture report was 3% higher than they wanted, they didn't even consider the rain All of this being said it cost us and the seller a bunch of money because of the he said she said stuff that BBMC couldn't agree on Stephanie never answered our phone calls until days before closing I told her my concern with the lack of communication and she denied it and said she kept talking to my husband We work at the same place so I was always there when he spoke to her after several attempts attempt piece to get a hold of her Needless to say I could go on and on about all of the issue with that and the lack of communication and her telling us one thing on the phone and withing 5minutes-hours later it was the exact opposite, then she did not answer phone calls after that for the day If it wasn't for our Real Estate agent helping is out and continuing to work so hard for us, we would have dropped everything and stayed where we were Worst house buying experience ever
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ BBMC takes all customer complaints seriouslyAfter reviewing the loan we do see that BBMC received verbal authorization as well as signed authorization to pull your credit and proceed with an application on 6/29/The credit was pulled on 6/29/and the initial disclosures were sent on 6/29/As an act of good faith BBMC will refund the borrower the appraisal fee today in the amount of $He hope that this can resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would also like the credit inquiry removed from my credit file[redacted] 100% ran my credit without permissionI spoke with his junior processor My the week before speaking with [redacted] and made it clear to her that I did not want my credit ran when she was asking me a bunch of financial questionsShe said she did not have authorization to do this sort of thing and that [redacted] would not run my credit until getting my approvalWhen I spoke with [redacted] a few days later he started asking me a bunch of financial questions as well and I stopped him and told him I just wanted information and if I decided to move forward with his company I would let him knowApparently he ran my credit right then without ever getting permission from meThis is how I originally spoke with [redacted] because I wanted the credit inquiry reversed due to this violation of my personal information, but I ended up being talked into giving them a second chanceIt was not until July 6th that I even received any paperwork and agreed to move forward[redacted] wanted me to just sign the papers that he had created on June 29th (when he did not have my permission to run my credit) and I demanded updated paperwork because I was not going to trust that I was getting the lower rate that he was now offering meI have an email where he clearly requests that I back date the original documents to 6/and then date the new documents 7/When I questioned why I had to sign any "old" documents when they were not going to have any bearing on the new rate I was being offered I was told they couldn't give me the new rate without showing the old rate paperwork- that was also probably a lieI don't appreciate that they are trying to use back dated documents as proof that they did not violate my rights as a mortgage consumerThey absolutely have no documentation that was ever signed by me prior to July Final Business Response / [redacted] (4000, 11, 2015/09/11) */ As an act of good faith to resolve the issue we will contact the borrower and wirk with her to have the credit inquiry removed
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ BBMC takes all customer issues seriouslyWe will investigate this claim and respond to all parties accordingly Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/07) */ We did FINALLY receive a phone call from BBMC Management, however, there is no resolutionThe appraisal that we paid for on our home was not correctly deliveredThe information on the delivered appraisal remains inaccurate (square footage, garage size, etc.) This is an issue with the appraiser, however, BBMC was contracted to be our method of communication with the appraiserCustomers are not allowed to contact appraisers directlyBBMC did not help correct the appraisal and we did not receive the product (appraisal) that we paid forSimply put, when you pay for an appraisal, you should get an accurate report of your home, regardless of valueMy only hope is that others do not put themselves through this exhaustive and costly process with BBMC, especially if you are referred as we were Final Business Response / [redacted] (4000, 14, 2015/07/08) */ In good faith BBMC is refunding the charge for the appraisalThat will be processed today 7/8/We hope that this can resolve the issue
BBMC did order an appraisal the first week of May The appraiser did have trouble contacting the client to schedule the appraisal After many attempts the appraisal was scheduled and completed approximately days after it was ordered A copy of the appraisal has been sent to the borrower electronically Another copy has been sent today again
On my first call I found Mike [redacted] @ BBMC putting forward extra effort to help Mike instills confidence Great job team
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ BBMC takes all customer issue seriouslyI have reviewed the file and have determined that as an act of good faith BBMC will refund the appraisal fee, however our system shows that we have not charged the borrower for the appraisalIf Mr [redacted] can send us a copy of his credit card billing statement showing a charge of $I will immediately refund that chargeAs for the rate we did match the rate to 3.25% and can provide an updated GFE if Mr [redacted] chooses to proceedThe processes to get the rate lowered took a bit longer than anticipatedIt appears that the borrower may have procured an even lower rate through another mortgage companyIf Mr [redacted] has any further question I would encourage him to contact BBMC at XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ BBMC takes all customer concerns seriouslyWe are investigating this issueWe will reach out to the customer and report a resolution promptly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resolution is still pending as of May 27th but I have been in contact with BBMC representative and are working toward oneI did not accept their first offer so I am awaiting a response back at this time Final Business Response / [redacted] (4000, 9, 2015/06/01) */ We worked together with the borrower and current servicer to resolve the issueWe have also overnighted a check for the difference to the borrower which she should receive on June 2nd or 3rdWe appretiate the oppurtunity to resolve the issue with the borrower Final Consumer Response / [redacted] (2000, 11, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have resolved the claimI want to note that their customer service was exceptional in regard to resolving this matter with meThank you
Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ I appreciate the opportunity to help resolve this issueWe take all complaints seriouslyI want to make sure that this issue is reviewed properlyI will have the Branch Manager reach out to Mrs [redacted] immediatleyI also ask that we have the ability to fully respond by Nov 14th
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I never received the letter in question can you send me another copy ?
Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ The property was given credit for an additional bath in the section of the appraisal report that deals with basement and finished rooms below gradeThe section of the appraisal dealing with room count and square footage above grade is reported properly per appraisal standardsYour extra bath room that is below grade cannot be incorperated into the above grade room count and square footage calulationI hope that this can help resolve the dispute on the appraisal information discrepancy Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) What a ridiculous explanation! My basement is 60% complete and full bath in the basement is certainly not below gradeIt is fully functional and I don't know why the company will consider any thing below grade without proper explanation of what is the standard gradeBy what credit was given and what additional bath? Final Business Response / [redacted] (4000, 9, 2014/03/25) */ As stated before the appraisal was completed correctly with the appropriate value allocated to all the features in your basementIn an act of good faith we are willing to refund $
Michael Cat the Carlsbad, CA Branch has the ability to be very professional and be personable at the same timePreviously, we had a bad experience with [redacted] and Michael did all he could to make things happen in a positive mannerHe kept us up to date on all transactions and we were in constant contact during the whole processOn many occasions he would ask how things were with the family to make sure the stress of this Refi was not getting in the way of our personal lives-something other banks never doOur bank, [redacted] , created a lot of delays as you might imagine but Michael made the Refi happen with a lot of work on his partHe is a true team player and I would love to have him working on my team! Great overall job!!!!!!!!
Feel the entire process with BBMC was misleading at best if not a down right falsehoodMy first contact kept giving us the run around about wanting to help vets etc When he finally gave us some preliminary numbers we decided to stay with our present mortgage A day or so later we received another call from Marcuis who said he was the other guys boss and he was going to make this work Should have stopped there but we did not Marquis sends us this list of documents (later than promised) and expected us to return the next dayWe made copies on Saturday and sent them off Next came the appraisal nightmare I told Marcuis there were NO comps close by and when the appraiser finally contacted us weeks had passedI also told Marcuis I did not think we had enough equity to which he replied "no problem, we are a VA loan company"100% bla bla bla Well as I suspected the appraisal was a total joke, she even listed schools miles away when we have new ones less than a mile away and her comps were a joke Went by one and it looked like a manufactured home Any way no need to tell you the outcome Would not recommend this company at all as I feel their tactics are not in the best interest of the customerI should have known better when the fist voice mail I left said and the message said "I will return your call at MY earliest convenience"
BBMC Mortgage takes all complaints seriously The appraised value on this property came in below expectations BBMC Mortgage followed all protocol to have the value reconsidered The reconsideration process did help although the value was still below what the borrowers expected Due to the short fall on value we did our best to propose another option to the borrowers The borrowers elected to continue with the new option The borrowers always have the option to withdraw the loan at any point The new option still had a net tangible benefit to the borrowersThe loan closed on October 14th and the closing paper work contained a first payment letter that clearly stated that the first payment is due December 1, and was signed by both borrowers We do understand that the borrowers were disappointed with the appraised value, which BBMC Mortgage has no control over, and as an act of good faith we will refund the borrowers their appraisal fee
Bridgeview Bank Mortgage is deceitful They took my $to do a home appraisal and never paid the appraiser I had to pay the appraiser directly Now BBMC refuses to even talk to me to give me my money back I cannot get Michael [redacted] or anyone else at BBMC I am forced to resort to reviews like this BBMC has dealt with me fraudulently If I knew how to take legal action against them I would
My family and I recently closed on our new home and only wish that we could personally thank Cheryl [redacted] from BBMC MortgageWe are here in sunny California while she worked out of her office in Ohio; but she treated us as if we were with her in her office through the whole journeyShe has personally assisted my family and I for over a year to ensure that we would be able to finally purchase a home to call our very ownShe was absolutely the most PROFESSIONAL and PATIENT person we have ever worked with in any of our dealings in any matterWhile other mortgage lenders and loan officers gave us the "no" and you are not yet ready; she gave us direction and followed through on her word to get us a homeWe could not thank her enoughCheryl and her staff at BBMC made our dream of home ownership a realityMy wife Bernadette, my sons Brenden and Rylen, and my daughter Kailey sit here today enjoying our lovely new homeWe whole heartedly recommend any one seeking to purchase their dream home to seek out Cheryl [redacted] and her staff at BBMCI would also like to thank Kelly [redacted] and Kimberly [redacted] for also working so patiently with us
BBMC takes all complaints seriously This file was sent to an investor to underwrite as it is a USDA loan on 11/12/ On 11/16/the investor would not approve The borrower was contact immediately on 11/to discuss other courses of action The issue were explained to the borrower We had to remove some credit issues not just pay them off The emails look clear but may have been misunderstood With the removal of the credit issues the desired out come may have been in our favor The investor did send out the denial accordingly As an act of good faith BBMC will be processing a refund of the appraisal fee to the borrower on 11/29/
8-19-2015/ It's been weeks to this dateI submitted all my sign documents, check stubs,ssan #,ectall of a sutten I can't get anyone to call me to update my statue.very unprofessional
I am not a customer of BBMC but had a an awful customer experience. Sunday 9/25 I emailed HARP for more info and received a phone call right away. They transferred me to BBMC for refinance information. I spoke to [redacted] Lake who identified himself as a long time BBMC banker. We talked and he took some information and said he would call me Monday morning. I was a bit cautious of his tone. We hung up and I looked BBMC up on BBB and after seeing all the complaints, many of which fit the tone of the telephone call, I decided not to pursue. I immediately called HARP back and the gentleman said he would call Mr. Lake back to cancel the request. In addition, I went on MYBBMC and sent a "Contact Us" with the detail asking they cancel. On Monday, Mr. Lake called me back. I told him what I had done to try to get a message to him cancelling the request and he said "Unacceptable and you need to listen to what I have." I said no thank you and apologized for the time he spent to which he replied "Not acceptable, I have done the work." and hung up. Rude and insulting. I am thankful I checked them out and cancelled my potential affiliation.
Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Mon, Jun 16, at 10:AM To: "Revdex.com (Do Not Reply To This Email Address)" , [redacted] Good morningCan you please five me our loan number associated with this complaint? [redacted] - Regulatory Compliance / Fair Lending Officer XXX-XXX-XXXX - Office XXX-XXX-XXXX - Fax [redacted] @mybbmc.com Bridgeview Bank Mortgage Company, LLC [redacted] W [redacted] Street [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (1000, 8, 2014/06/20) */ Bridgeview Bank Mortgage Company prides itself on customer service The Loan Originator has reached out to Mr [redacted] to resolve the complaint Compliance Officer has emailed Mr [redacted] to discuss complaint Awaiting the customers response
If you want a loan officer who avoids you as a customer - use BBMC" - reviews I regret not readingIf you are like me who don't like to read long reviews to sum up below RUN!!! RUN AWAY FAST!!! I'M AT RISK OF LOSING A HOME WE HAVE UNDER CONTRACT, 4K ALREADY INVESTED AND POSSIBLY GOING TO HAVE TO TAKE LEGAL ACTION AGAINST BBMC AS MY LOAN OFFICER HAVE NOT BEEN DOING HIS JOB AND DOES NOT EVEN LET US KNOW WHEN THERE IS A PROBLEM SO WE CAN GET IT FIXED BEFORE IT IS TOO LATEMy wife and I are first time buyers and after all the calls we got after registering on lending tree Richard [redacted] from BBMC stood out as he called us on a Sunday spoke very well of how they take pride in helping us veterans and was very quick to respond to any questions we had any day or timeAfter a lengthy debate with my wife about going to the local military credit union I convinced her to go with Richard as he was always accessible although we were not even in the same state (BIG MISTAKE!!!!) after starting the process we got our "pre-approval" in days and began house hunting We found a home not long after and went under contract on February (a Sunday) sent in the contract to Richard and his associate received a call back that day!!! (A SUNDAY) and promised us a closing date of days or less which would work out great being that our lease on current home ended in days at the timeNow this is where it all went down hill, we are first time home buyers so we don't know anything and still don't know anything having been going through this process with Richard as we were never kept inform or made aware of much After going under contract I have been unable to reach Richard, the one time I was able to reach him after the appraisal on the home was done as it took longer than it should for us to get the report (according to my realtor) I was basically told it is not in yet and don't call us we will call youAfter not hearing from Richard for almost two weeks we decided we need to give him a call to get an update on what's going on as we have been in the dark the entire time and it's close to the day goal he set, we called Richard daily and sent him emails all of which went unanswered for a entire week (this is the guy who called me on a Sunday! ! and was always available before we decided to go with him as our loan officer) and to make matters worse we are on day of our contract the closing date he promised at this point we had to go on their Web page and search for Richard boss Gregg [redacted] my wife spoke to Gregg and he assured her he would have Richard call her, two hours later wife spoke with Gregg again who this time walked to Richard and instructed him to call us and asked my wife to call him back if Richard didn't Within five minutes a miracle took place as a robotic sounding, unhappy, yes, no and thank you saying Richard called to inform us of a problem with our loan stating he need more information on our student loans, how much we pay, deferment letters etc at this point we are pretty upset as those documents were already sent in beforewe then asked how long as this been a problem? And when were you going to inform us so we could get it fixed? He ignored our questions and state he will do all he can to get this fix and request we send him the documents again that we already sent explaining our student loansNow days after being under contract we are pretty much homeless as we had to leave our home at end of lease, I am hoping BBMC will do the right thing so we can close on time and not loose all that is already invested in the home (appraisal, inspection Ernest moneyover 4k not including money spent on storage movers and other unplanned expenses)