B.B.O. International LLC

As stated previously, the complainant did not make her purchase with our companyShe made her purchase at a store that is not owned or operate by our companyIf she wants a refund, she should go back to the store where she made her purchaseHer location to that store is irrelevant to the fact that she did not make her purchase with this companyAs with all purchases, regardless of the brand that a customer buys, or the store that they go to, if a customer makes a purchase at "Store A," then they make all returns of that purchase to "Store A." They do not go to a different store, "Store B," to make the returnFor example, if the customer makes a purchase at ***'s, then all complaints and refunds for that purchase should be returned to ***'sIt should not be returned to [redacted] ***, or any other company that's not named ***'sI told this to the complainant when I spoke with her over the phone, and I will continue to state thisShe never purchased from our company, so why is she asking us for a refund?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company manufactures the dress and is responsible for the quality The dress was washed exactly according to the directions on the label The store where it was purchased is miles from my home and the manufacturer is ultimately responsible The label on the dress says BABY-O and whether it was purchased from a store that they sold it to or directly from the online website, the company who puts the label in the dress is responsible They have decided to pass the buck and not stand behind their name
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will reiterate that I contacted this company as they ARE THE MANUFACTURER of a defective product that I boughtIt is irrelevant that they maintain an online store as well as sell their products to retail storesThey made this garment and put their label in with Washington g directions that were clearly followed and they are responsible for a replacementThey are just passing the blame to someone else instead of accepting accountability for a product with their name.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are an online store, and do not sell directly to the general public by any other meansWe do not own, nor do we run a brick and mortar retail storeThe customer did not purchase her dress at our online store, nor did she purchase it from ***She purchased it some other retail locationWhen
the customer contacted me, I though she had made her purchase at our online store, or on ***However, since she did not purchase the dress from us, I am unable to refund or exchange it for herI advised her to go back to the store where she purchased it fromAdditionally, when I first spoke to the customer on the phone, she had told me that the dress was fine when she first received it, that the dress was worn, and that there were no defects with the dress prior to the customer washing itAccording to the customer, the defect is that there is holes on the left side of the dress, right below the collar boneShe had also emailed images to us to show where the dress was damagedAfter we received the pictures, she confirmed with me that the holes weren't there prior to the customer washing itShe concluded that because the holes appeared after she washed the dress, that it was due to a defect with our productI disagreed with her, for many reasonsHowever, I will reiterate that the customer said that there was no defect with the dress prior to the customer washing the dress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company manufactures the dress and is responsible for the quality The dress was washed exactly according to the directions on the label The store where it was purchased is miles from my home and the manufacturer is ultimately responsible The label on the dress says BABY-O and whether it was purchased from a store that they sold it to or directly from the online website, the company who puts the label in the dress is responsible They have decided to pass the buck and not stand behind their name
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will reiterate that I contacted this company as they ARE THE MANUFACTURER of a defective product that I boughtIt is irrelevant that they maintain an online store as well as sell their products to retail storesThey made this garment and put their label in with Washington g directions that were clearly followed and they are responsible for a replacementThey are just passing the blame to someone else instead of accepting accountability for a product with their name.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are an online store, and do not sell directly to the general public by any other meansWe do not own, nor do we run a brick and mortar retail storeThe customer did not purchase her dress at our online store, nor did she purchase it from ***She purchased it some other retail locationWhen
the customer contacted me, I though she had made her purchase at our online store, or on ***However, since she did not purchase the dress from us, I am unable to refund or exchange it for herI advised her to go back to the store where she purchased it from Additionally, when I first spoke to the customer on the phone, she had told me that the dress was fine when she first received it, that the dress was worn, and that there were no defects with the dress prior to the customer washing itAccording to the customer, the defect is that there is holes on the left side of the dress, right below the collar boneShe had also emailed images to us to show where the dress was damagedAfter we received the pictures, she confirmed with me that the holes weren't there prior to the customer washing itShe concluded that because the holes appeared after she washed the dress, that it was due to a defect with our productI disagreed with her, for many reasonsHowever, I will reiterate that the customer said that there was no defect with the dress prior to the customer washing the dress.

As
stated previously, the complainant did not make her purchase with our
companyShe made her purchase at a store that is not owned or operate
by our companyIf she wants a refund, she should go back to the store
where she made her purchaseHer location to that store is irrelevant to
the fact that she did not make her purchase with this company As with all purchases, regardless of the brand that a customer buys, or
the store that they go to, if a customer makes a purchase at "Store A,"
then they make all returns of that purchase to "Store A." They do not
go to a different store, "Store B," to make the returnFor example, if
the customer makes a purchase at ***'s, then all complaints and refunds
for that purchase should be returned to ***'sIt should not be
returned to *** *** *** ***, or any other company
that's not named ***'s I told this to the complainant when I
spoke with her over the phone, and I will continue to state thisShe
never purchased from our company, so why is she asking us for a refund?

As
stated previously, the complainant did not make her purchase with our
company. She made her purchase at a store that is not owned or operate
by our company. If she wants a refund, she should go back to the store
where she made her purchase. Her location to that store is irrelevant to
the fact that she did not make her purchase with this company. As with all purchases, regardless of the brand that a customer buys, or
the store that they go to, if a customer makes a purchase at "Store A,"
then they make all returns of that purchase to "Store A." They do not
go to a different store, "Store B," to make the return. For example, if
the customer makes a purchase at [redacted]'s, then all complaints and refunds
for that purchase should be returned to [redacted]'s. It should not be
returned to [redacted], or any other company
that's not named [redacted]'s. I told this to the complainant when I
spoke with her over the phone, and I will continue to state this. She
never purchased from our company, so why is she asking us for a refund?