BBS Autos, Inc.

Company responded by phone 4/6/16-nkmMr. Bill S[redacted] states that the $14,000 that the consumer states in her complaint, is not the amount she was charged for the car. He states that the car was $8425 the rest of the amount is taxes and finance charges. He states that the consumer test drove the...

car and stated that the car was kind of loud. He states that the car has two mufflers and one was locked. He offered to fix the muffler for the consumer as well as preform a front wheel alignment. Mr. S[redacted] states that the consumer purchased the car as is and states that he did not have to make any repairs to the car but wanted the consumer to be happy with his company so he offered to repair those two things. He states that he repaired both mufflers, fixed the radiator, and is supposed to do the alignment today. He states that he will not be making anymore repairs on the car.

[email protected]:12 PM to me We are responding to the letter we received from you regarding above complaint.All problems customer complained about previously where addressed and all repairs where completed on 4/14/2016 including 2 new mufflers, new radiator and front end alignment.The customer has not contacted us since and decided to contact you instead. We do not know what issues the customer is having with the vehicle at this time and why they claim the vehicle needs $2000 worth of repairs.We usually take care of our customers as long as they bring it to our attention with a reasonable attitude instead of bringing strangers-that we don't even know or dealt with-walking in to our place of business threatening and using foul language at-as they did before.We will be happy to address any further problems with vehicle if we are aware of it, if we have to safety check the vehicle again we will do so as long as we are giving enough time to go through itThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11305052, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]  Below is a translated version of the consumer's rebuttal to the complaint;I do not agree because the car is still in poor condition .In the day yesterday they called them to pick up the car, but this continues to slide to the right side. I really do not want to continue to deal with these people and much less for their attitude to resolve the matter with the car. Today about 3:40 as I headed toward [redacted], the establishment that made the alignments of the car, if they did, I would suggest that this continued with the same problem to what they told me that the car has something damaged and they they can not do anything else. What gave the dealer the full report, I asked if he could give me that information to me in writing and I indicated I spoke to the dealer. I ask if it was safe to drive it well and this indicated to me that no . Last pyinmana be me as indicated before was at risk of having an accident because the vehicle zig zagged sideways and almost could not control. When I went to purchase the vehicle we said we needed a good car and secure because I have three children. In the cua these told me that was in perfect condiciones. I just want a safe vehicle for me and my children. If they do not wish to make appropriate arrangements for you to give me back my money down payment and is insecure return your vehicle. In addition to this I would like to refer to what the dealer indicated that they offered to repair imperfect without problems, since we had a discussion as elos eve refused to do all the necessary work. In addition to that, when I went to the scene to repair the muffles, the employee called the dealer to explain that needed repair the two muffles and he indicated that only repaired one is then that the employee tells me and I step to the dealer to question him why he does not want to fix the two if necessary. I'm really upset and did not want to have anything to do with these people. Please I need help. I understand and I think I was almost ripped off because I sold a vehicle at $ 8.425 dollars and not worth this. It needs repairs can cost nearly $ 2,000. They believe this right. In the afternoon have an operator of service in your agency and this I indicated to conduct and report in Spanish, so thank you very much for your help ..