BBS Beauty Systems, Inc

Review: This company claims they cannot ship partial orders. Instead they let you wait until the order is complete. This may take more than two weeks. When you speak to the representative. Their actitude is of no care no emphaty for the costumer. It seems that theres only one representative answering the phone all the time.Desired Settlement: I finally got tired of waiting. Called and request a full refund. They send me an email issuing a refund.

Business

Response:

We apologize for such unsatisfactory experience with our company. We have extensive inventory but, unfortunately, back orders do occur. In case if item is back ordered, we will try to fulfill it within a week which might delay the order in general. According to our company policy, we have a right to keep the order for two weeks if one or more items from the order is out of stock. Please refer to Terms and Conditions on our web site for more information. Sincerely,[redacted]

Review: On 08/**/2013 at 18:35 I bough XFusion (Keratin Hair Fibers) and 2 other items in the Brighton Beauty Supply at [redacted]. I was not able to test the color of the product since there were no samples available. Upon opening the bottle at home I realized that it was not sealed, half empty and wrong color. On 08/**/2013 I went to the store to exchange the product. The manager refused to speak to me, accused me of using half of the container and said that all of their containers are sold unsealed. She was very rude and offensive. This was very shocking and disappointing. I would not want anyone else experiencing such emotional distress as I did.Desired Settlement: I paid cash for this product and hope to get it refunded.

Business

Response:

My name is [redacted] and I am a supervisor for all Brighton Beauty Supply locations. We strive everyday to make all of our customers satisfied and to improve our business day by day. Therefore, it is very important that all the stores operate under the same Store Policy. This policy extends, but is not limited to items such as hair brushes, all cosmetics, skin care products, perfumes, nail colors, make-up, haircare and other similar range of products. It is very important for all customers that shop at Brighton Beauty Supply to make sure that they are buying the correct product. XFusion Natural Hair Fiber in the smallest size (0.11oz) does not come sealed and this product is very light in weight, which makes it practically impossible to state that it was half way used. Because our goal is to satisfy all customers we will make an exception and exchange this item for a different color. Please bring the product with you along with original sales receipt for an exchange.

Sincerely,

Review: On 2/*/2014 I placed an order totaling $286.88 which includes a $37.11 fee for 2-day expedited shipping and handling. I expected my package from BBS by 2/*/2014 or 2/**/2014 the latest. As of 2/**/2014 I still had not received my order. BBS had charged my credit card for the full amount of my transaction.

I called BBS to find out where my order was on 2/**/2014. The customer rep. informed me that there were some products I had ordered that were on backorder and without letting me know, BBS had decided to "hold" my supposed "expedited" order in order for it to be fulfilled. I was shocked and disappointed. I asked the customer rep. to please send me what ever was already available as I desperately needed the products. I also asked the customer rep. to credit my credit card for the $37.11 fee for the 2-day shipping which she did. She told me she'd have the rest of my products sent out right away.

Today is 2/**/2014. I have received NO package from BBS. I called today. The customer rep. told me that my order IS STILL THERE WAITING TO BE SHIPPPED. This is now 12 days after placing an order for EXPEDITED 2 DAY SHIPPING. I am beside myself with frustration and disbelief. I desperately needed the products coming in my order from BBS this week and because of BBS I will have to scramble to find replacements for the products they are withholding from me. The customer rep. told me today that almost ALL of the products I ordered twelve days ago are out of stock!!!! Out of stock. Were they "out of stock" 12 days ago when I ordered them? If so, why was I even able to order them? With expedited S&H non the less!

Unfortunately, due to the holiday, there were no managers on staff today. If I were a manager there, and my store was in such disarray, I wouldn't be taking any days off until all was in order. How this company competes with the others out there is an absolute miracle. I will never deal with them ever again. I think their rating on Revdex.com should NOT be an A+. They are horrible to their customers.

Letting a customer to believe that her products are ready and available when they're not for over 12 days is NOT "good customer service" in my world. Can't imagine who would be ok with that.Desired Settlement: I can not and will not deal with an inadequate store like this ever again. Therefor, I do not wish for them BBS to "try to make things right by me".

I want an explanation of ALL the incidents listed above. Not your best HR person's ridiculous lawyery response. I want actual reasons why BBS held my order after I already paid and was charged for expedited delivery. And why after SIX days, why my order Still hasn't been placed. Why are you offering items to customers that are out of stock?!

And of course, I want to be completely refunded for my $249.77 from BBS immediately.

I would also like to see BBS's rating dropped. They are NOT an A+ business by Anyone's standards. Innocent customers, like myself, should be fairly warned about companies like BBS. Thirteen plus complaints is too many for me to trust a company.

Business

Response:

My name is [redacted] and I am the [redacted] at Brighton Beauty Supply. I apologize for your unsatisfactory experience with our company. Let me explain how our system works:

customer's credit card is charged at the moment of submitting an order because it is sent for fullfilment centers which might be directly to the manufacturer warehouse. If the order is sent to the manufacturer of the ordered products it has to be completely paid for. Most of our product stock that is offered for sale on our web site comes from different manufacturers and that explains why, on the rare occasions, our web site shows items in stock and at the moment of processing on the other end are unavailable. We work very hard to improve our services and in our economy we service over 200 people a day.

I understand that you have placed an order for expedited shipping and in a couple of days, when the order was not yet processed, the shipping fee that you paid was fully refunded. The rest of the disputed amount for $249.77 has been refunded back to your original payment method on 02/**/2014.

Once again I apologize for any inconvenience you have experienced with us and hope we will improve our service for a better future.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business, Brighton Beauty Supply will have another victim, like me, by the days end because of their unethical, unprofessional, deceiving website.

I shop on many, many websites. Not One states that they have products when actually, they are not in stock at all.

If Brighton Beauty is going to charge credit cards for items that are out of stock and then also offer expedited shipping then I think that should be stated very clearly on your website. Had I known that the description you gave me about "how your business is run", I would have Never purchased from your website. It is safer for me and everyone else on the internet to shop on [redacted] from strangers.

I claim that this has not be resolved in hopes that the Revdex.com Lowers your rating so others can be weary of using your website like I should have been.

Thanks for my money back, now how do I go about getting all of this wasted precious time back?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order 2/*/14 and my debit card was billed for the full amount of my order totaling $42.89. I received an email confirmation with my receipt that day. I received an email confirmation 2/**/14 giving me an estimated shipdate of 2/**/14. I received an order update 2/**/14 stating that they did not ship partial orders and a couple of the items I had ordered were on backorder and that normally it could take an additional 3 to 4 business days to the ship time. It is now 3/*/14 and I have received no response to my email inquiries and no product. I have sent another email requesting a full refund.Desired Settlement: I would like to receive a full refund an no longer be on their mailing list, considering I didn't receive my first order or a response of any kind I will never order from them again.

Business

Response:

Review: I ordered hair products from Brighton Beauty Supply (Beauty Systems Inc.) on 2/**/15. They took the funds out of my debit card on 2/**/15 for $33.37. They promised my shipment 5-9 business days via email, stating that my payment was received. Since I did not get an actual shipment confirmation and the calendar days clicked by, I emailed them for a shipment update. They responded via email stating that my products were backordered and that they would arrive 3/*/15. I emailed them 3/*115 to get a shipment update, since the end of the day is nearing on the East Coast. No reply...

Since I have read countless complaints online and with the Revdex.com, with the same issues. THEY HAVE NO PROBLEM CHARGING OUR ACCOUNTS FOR THE MONEY, BUT CAN'T SEEM TO DELIVER THE PRODUCT!! I'm a senior on a limited budget and every penny matters to me. I'm so frustrated, since I've never had issues ordering online with any supplier over the years of relying on this form of purchasing.

I would like a refund...It is not necessary to ship the product at this late date as I will need to purchase elsewhere. (REFUND ONLY and I would like it to hit my account as fast as it seemed to be grabbed by these folks. It definately looks like the way they do business, reading the MANY complaints~ I only wish I read reviews prior. Trust comes naturally to me but I guess honesty does not come easily to these folks. I'm wondering if [redacted] on [redacted] news would like to report on this company?

Thank you for your help....Desired Settlement: REFUND ONLY AT THIS POINT. I don't like it when you can't track your purchase like every other site on the web, nor do they follow up with delays or NON SHIPMENTS!

Business

Response:

Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over 10 years. Please accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delays. We have canceled your order and refunded your original payment method if full as you have requested. If you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I have called the business directly since my prior emails did not resolve my getting a full refund for 'NON SHIPMENT OF PRODUCT.' Spoke to: [redacted], [redacted] and she promised the refund was sent to my bank account on [redacted] the [redacted] of March. Today it is [redacted] time and there is still no refund hitting my account. (I have online banking and transactions hit almost immediately, but will have a pending status for a day or so. NOTHING is showing on my account!All I get from this company is empty promises! At this point, I would like a CERTIFIED CHECK/MONEY ORDER sent OVERNIGHT to the address they have on file for me. (not forgetting to put the Apt #[redacted] on there as well.)I would like this purchasing nightmare to be over~Thank you for your assistance...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have requested for our financial institution to look in to this matter and they have responded this morning (3/**/2015) with a positive debit to our account. Unfortunately, it takes sometimes more then 24 hours for this transaction to appear in your bank. It depends on both banks. We have never experienced a situation like this and I would like to advise you to be a little more patient. If this will not be resolved within short period of time we can do three way calling with your bank. There are banks that take somewhere around 4 business days to process any transaction. We do not have any intentions on keeping your money. We strive every day to make our business better. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please send a note to [redacted] Attn: [redacted] and thank her for her assistance. I now can see that my bank statement online does show the credit due me.

Sincerely,

Review: Placed order on 9-*-2014 credit card was charged at that time. After calling and holding on for for over an hour no one ever comes on the line and if you make the call at 4 o'clock and they close at 5 a recorded voice comes on to tell you they are closed and to call back during business hours. I also emailed them about my order twice and got no response either time. So I made a call to a different number for the company I found on the internet, I explained to the women who answered that she was not suppose to charge customer accounts until the orders were shipped. She checked on my order and assured me I would be receiving my order by 9-**-14. I told her that if I did not receive it I was going to file with the Revdex.com. So here we are and I am sure I will not be getting the products I ordered. Very poor customer service.Desired Settlement: Credit back my account.

Business

Response:

My name is [redacted] and I am a [redacted] at Brighton Beauty Supply. I would like to apologize for your inconvenience and such an unsatisfactory experience with our company. Unfortunately, back orders do occur and we have no control over it, but we are committed to a customer satisfaction at all times and strive to improve it every day. As per your request, your order was fully refunded back to your original payment method. If you do decide to give our company another try I sure hope you will enjoy that experience. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

. I was promised by Brighton Beauty Supply they would credit back my credit card and as of today (10-**-14) there has not been any credit to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], we have emailed a copy of a refund from October [redacted], 2014 for the full amount to the provided email address on file: [redacted]

Please look for that email because it contains a transaction ID along with reference ID for the full refund. If you do not see it in you current bank statement please contact your bank with above mentioned information and they will be able to locate that for you. For security reasons that information has been emailed to you directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September *, 2014 I placed an order for product. On September *, 2014 the charge had posted to my credit card. On September **, I emailed to inquire where the product was as I had not received it. - No response. On September **, I called customer service - on hold for 12 minutes, with recording looping back to "if you wish to hold"... I finally left a message. I also emailed again. received a reply saying the product was not available wold I like to wait or cancel. I replied cancel. On September **, 2014 they indicated that they ISSUED a credit to my charge account. I still have received nothing. ONE MONTH - they have had my money ($51.12) - I have had nothing.

I am requesting a credit ASAPDesired Settlement: the desired outcome is a credit to my credit card of $51.12 as promised on Sept. **, 2014. I have asked for status on October *, 2014 and have received NO response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order # [redacted].

On May **, 2014, I ordered product on line using my credit card. I was notified that the product was on back-order. Even though the product was not shipped, the company charged my credit card, which I understand is against best business practices. I have spoken with the company's customer service department three times. The first call was 2 months ago. , I was advised the product I ordered was still unavailable so I cancelled the order and asked that my money be refunded. I was told I would receive a refund by check. Having not received the promised refund, I spoke again with customer service on February **, 2015 and was assured the refund was being processed. having still not received the refund I called a week or so ago and was told my bank account would be credited. It has not been.

Based on my experience this company engages in bait and switch advertising and other questionable business practices. Its customer service department has does nothing but lull me and has be utterly unhelpful.Desired Settlement: I want my money refunded and I want my complaint reflected in Revdex.com's rating.

Business

Response:

My name is [redacted] and I am Customer Service Supervisor at Brighton Beauty Supply. I would like to apologize for your experience with our company. Unfortunately, the reason why you were never refunded in the form of a check/money order is because our company received a charge back filled by your financial institution for full amount. In the case like that, the bank debits our account in full amount of a charge back filed. Please contact your bank for more information. We are in the process of moving our warehouse to a different location and our toll free number might not work for a few days. In case if you need to reach us, please call ###-###-#### Mon-Fri (9 AM - 5 PM EST).Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business charged my credit card, which is not my bank card or even issued by my bank. I have no idea what the response even means. Do you? It is the same gibberish I got when I spoke to the business's customer service on the phone. My credit card has not been credited back and my bank account, which the business has no access to or knowledge of has no refund either. Please have the business produce documents to support its response. Otherwise, it's nonsense. They have my money and they never shipped the product. Revdex.com is getting the same runaround I got.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

If you still do not see a full refund back on your account, you can open a charge back for that amount. Once we receive it we will send a proper information providing proof for full refund. Unfortunately, we can not send this information via Revdex.com.Sincerely,[redacted]

Review: I ordered from Brighton Beauty Supply on 12.**.2014. I received a confirmation email right away and my credit card was charged quickly. I soon realized however, I never received a shipping confirmation even though a week had passed. So I tried tracking my order with the link they provided. When I did so, the website was telling me my order could not be found. So I emailed and tried calling. No response from email and no one picked up on the other line when I tried to call. I emailed them a total of 3 times and no response each time.

I tried calling again the next day and finally got through. When I spoke to the rep on the phone, she told me the item was shipped and it was due to be delivered that coming [redacted] (Jan. [redacted] 2015). I also requested to have the shipping confirmation emailed to me as I did not receive it and the rep told me she would forward it. I assumed things were taken care of at that point and was glad to hear I would be receiving the product I ordered. [redacted] came and went and still no package so I called again the following [redacted]. After numerous failed attempts trying to get them on the phone, I finally got through. The rep I spoke with said her link was not working when she tried to open up my order info so she put me on hold and finally (yet vaguely) told me the item has recently been processed by the shipping department. This was confusing to me because when I first called in, I was told the item was sent already. So the only conclusion I can come up with is I was lied to the very first time. It's obvious they never shipped my package yet they had no problems lying and telling me they did. They charged my card almost immediately without even fully processing the order and now when I try to call, it not only rings forever, but will self disconnect each time. I am extremely frustrated and disappointed with Brighton Beauty Supply. I don't believe purchases should be charged unless the item has truly shipped. The fact that it's been over two weeks and still no sign of my item being shipped even after charging me is unacceptable. They are a shady business and I will never order from them again. They need to rectify this situation or I will be forced to despute the charge and have my credit card company reverse the charge. They also need to do something about their customer service. I am clearly not the only person having issues with my orders and trying to get connected with customer service. I read countless reviews of people having the same issues as me.Desired Settlement: Brighton Beauty Supply will RUSH (next day air) ship my item at no additional cost or they will cancel the item and immediately credit the charge on my card. And they will also do a better job of having their customer support more accessible by responding to email inquiries and phone calls.

Business

Response:

Hello, my name is [redacted] and I am a [redacted] at Brighton Beauty Supply online web store. I would like to take a moment and apologize for such unsatisfactory experience you have had with us. We strive every day in order to improve our stores. We work directly with quite few manufacturers and that is exactly why we are able to sell a hard to get items. We do have a lot of competitors that do advertise same day shipping but because some of our orders are filled directly from manufacture's warehouse we could never promise one day shipping. According to our records, you have ordered from our online store three times prior to this order and all those orders were shipped within 10 business days. I took my time and looked into the e-mail history and found only one email from you on 01/**/2015. Due to the Holiday Season we were closed that day and that is exactly why you did not receive a respond that same day. At this point your order is on the way to your destination and an email confirmation has been sent to you as well. If you decide that you no longer wish to have this package please contact us and we will take it back at no cost to you.Once again, accept my apologies.[redacted]

Review: On 2-**-15 I ordered 2 bottles of Abba Color Protection Shampoo 33.8oz(SKU #13050)at $24.95 each and 2 bottles of Abba Moisture Conditioner 33.8oz (SKU #12892) at $23.95 each. They charged my credit card $97.80 on 2-**-15. A couple days later I received an email stating that part of my order was on back order and that as soon as they received the full order, they would then ship the entire order. On 3-*-15 I called the customer service number (###-###-####) several times and it was busy every time. I called again on3-*-15 and I received a recording that said the number was out of order. I then googled Brighton Beauty Supply reviews and I discovered that this has happened to many people.Desired Settlement: At this point, I would like a full refund to my credit card.

Business

Response:

Hello, my name is [redacted] and I have been with Brighton Beauty Supply for over 10 years. Please accept our apologies for such delay but the company has been in the moving process for the last couple of weeks and that caused some delays. We have canceled your order and refunded your original payment method if full as you have requested. If you need to reach us please call this number: ###-###-#### as our Toll Free number is currently being transferred and might not be working for few more days.Once again, I apologize for any inconvenience you have experienced with us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

It is currently the end of March ** and there has not been a refund made to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If you still see the full charge and no refund please open a charge back with your bank so we could fax them all documents. We are not allowed to disclose that information via Revdex.com.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order 2 weeks ago and have yet to receive it. I've called customer service, but get no answer. I've tried emailing them and have gotten no response. I've put a stop on the payment and will have my credit card company to investigate this.

Consumer

Response:

I called again today and was able to get in touch with the business. I've cancelled my order with them.

However, I have yet to show a refund from them.

Sincerely,

Review: I placed an on line order over a month ago and never received them. I was told one of the items was backordered. When I inquired again today my emails came back as undeliverable and it seems the phone number is not in service. I have been billed full charge for items never received and am unable to contact them. I've read many reviews on this company and most everyone has the same issue.Desired Settlement: either ship products or refund. Fortunately I paid using [redacted]

Business

Response:

My name is [redacted] and I am a [redacted] at Brighton Beauty Supply. Please accept our apologies for such delay with your order. We are in the process of moving our main warehouses and that played a big part in that delay. Your order is on the way to you and the delivery is scheduled for today (3/**/2015). A detailed tracking information along with the carrier's information has been emailed to your email address on file. Please let us know if there is anything else we can help you with by emailing us or calling ###-###-#### (Mon - Fri, 9am - 5pm EST). Once again please accept our apologies for this delay with your order.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered twice from this company and have issues with both orders. The first order I had an issue with, I was unsuccessful contacting customer service until the second e-mail I left and third voicemail. [redacted], the customer service agent claims an e-mail was sent to me, yet I did not receive it. She also told me she did not receive my voicemail messages. After a month of me trying, I finally spoke with a live person ([redacted]). By this time I had for some ridiculous reason purchased a second order from [redacted]. I received an eye cream that seriously smelled like semen. I even took it to my friends houses and to work, and asked them what they thought it smelled like, and the first word that came out of their mouths was, "sperm". When I explained this to [redacted], she responded with, "It appears as though you may have received a defective product, have you attempted to contact the company?" I was confused, and said, "no, I ordered the product from you, so I called you." She assured me I would receive a response no later than that evening. That was over a week ago. This morning I called and actually did not need to wait on hold for over 15 minutes, and was able to speak with [redacted]! I asked [redacted] if there was a reason why no one had contacted me about the "defective" product. She told me she spoke with the warehouse and they were willing to refund me a small amount if I sent the product back, but I would have to pay for shipping. When I went back to my e-mails I realize I ordered the products on 10/**/2013, several of the items I ordered were back ordered. I think that is a serious problem, having several items available, then somehow not after the order is placed. I am not sure how this company survives. I did not actually receive my product until November, and not all of the items I ordered were in the package. I know this isn't a huge deal, but the checkout form asks you to choose three samples. I did not receive any samples for any of the orders I placed with [redacted]. Thank youDesired Settlement: Please help me receive a full refund from this product. I will never purchase another item from this company again.

Business

Response:

Hello,

My name is [redacted] and I am a [redacted] at Brighton Beauty Supply. I am so sorry that you have received a defective item. I know the anticipation of an online order, and i'm so sorry we let you down. I've gone ahead and refunded your account for the full amount of the defective item: [redacted] Ageless Express Instant Line Smoother 0.7 oz. There is no need for you to return that product back to our facility, simply discard it. An email confirmation has been sent to your email address (make sure to check any spam folders).

Please know we're committed to giving you a better experience going forward. Thank you for your understanding and for being a Brighton Beauty Supply member.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have not yet received a refund from this company. When will they refund my paypal? Oh and I am wondering about the rating the [redacted] has given this company. Is there a chance they can be rated less than A plus? I am quite amazed they are rated that high.

Thank you

Review: I ordered $55.79 in merchandise from this shady company. They charged my credit card immediately, yet nearly a month later, I still have not received the items, nor a confirmation of a timeline for when they would be shipped.

This business is a scam — just look at all the online reviews. They have some kind of obscure "back order" policy, which is misleading and predatory to consumers. Brighton Beauty Supply needs to be shut down.Desired Settlement: BBS clearly has no intention of ever fulfilling my order, so I would like a refund immediately.

Business

Response:

We apologize for such unhappy experience with our company. Unfortunately back orders occur on the manufacturer's end and we are not aware of that right away. We have canceled your order as you requested and immediate refund has been issued back to your original payment method. It normally takes 2-4 business days for you to see it on your statement. Once again we apologize for any inconvenience with your order.

Sincerely,

Review: I placed order on 6/**/14 for 3 bottles of Repechage products costs $60.81 paid by credit card on 6/**. It said on their web I'll receive app.14 days.They answered my email to confirm my order on 7/** told me that it is back order.And shipment should be 7/**. I had been tried to call them several timesbut no human voice on line. I also email but no response. So, I sent them message to cancel my order on 7/** and I expect them to refund me within five days. I file complaint because it has been 27 days since I ordered theirmerchandise. They have no responsible for their advertise on web. If they do not have it available they should post it unavailable. They mislead consumer.I have waste my time and very frustrated. I hope they refund me if not we'll see.Desired Settlement: Expect to receive refund within five days.

Business

Response:

This is a response to [redacted]'s complaint. My name is [redacted] and I would like to apologize for such unsatisfying experience that you had with our company. I looked in to your account and saw that company experienced delays with getting ordered items to you. We have a few different warehouses and also drop ship a lot of advertised items directly from manufacturer/vendors, therefore our quantities depend on what they submit to us and unfortunately, mistakes or delays do happen. Full refund has been issued to your original payment method on 07/**/2014 and by now you should be able to see it on your statement. If you decide to give us another try please visit our web site because we do offer discounts, free gifts and free samples every day. Once again I apologize for this inconvenience and hope you visit us again.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/*/13 I ordeded on line an Enzo Milano Mini Flat Iron. After I placed the order I decided to also buy the regular size Enzo Milano Gio 2 flat iron and called and had it added to my order number [redacted], the service rep said she would add it. I was billed right away for these products. On 7/**/13 I called to see why I had not received my order and was told they came from different warehouses and would be mailed directly from there, I finally received the Gio 2 on 7/**/13. I called on 7/**/13 to see why I had not received the Gio Mini and requested they send me an itemized billing, which I never received. Today 8/*/13 I called again and asked to speak to a supervisor/manager and was told she was not in today! The girl I spoke with "[redacted]" checked my order and told me that the Gio Mini had been discountinued and asked if I wanted my money back. I would have preferred to receive the product, but at this point I wanted nothing to do with this company and told her yes I wanted a refund. The customer service when you call is OK, but there is no follow through or relaiabilty, yes their pricies are great, but I don't think its worth it to go through all this hassel. I still have no purchase receipt for the Gio 2 I purchased so I can't even sign up for the warranty. I checked the Enzo Milano site and the Enzo Milano Mini has not been discontunued, why did Birghton advertise this product if they didn't have it?Desired Settlement: I want an itemized bill for the Gio 2 that I received, I would have loved to receive the Mini 2, but at this point I did agree to a refund. I want the owners of this company to know if they are not aware of the poor service. I have never dealt with a bussiness on line that does not send an email with an itemized bill and unfortunatly I will not ever buy from this site or recommend it to friends or family.

Business

Response:

Hello, my name is [redacted] and I am the customer service manager. I am very sorry to here about your experience with our company. Unfortunately, because we work directly with most of the manufacturers our processing time is a bit longer then our competitors offer. In case with Enzo Milano products, products ordered bu customer, we are exclusive distributors for all of their products. We do not carry any stock of it, in fact the manufacturer drop ships the items when we receive the order. That explains why your credit card was charged right away and also explains why the was no sales receipt. Once again I am truly sorry for all the hassle and inconvenience you have experienced. We have emailed you the copy of you itemized receipt twice: on 08/**/2013 and on 08/**/2013.

Sincerely,

Business

Response:

We do work directly with manufacturer (Enzo Milano) and unfortunately their web site has not been updated since 2012. I don't know who you spoke to but that product is discontinued and the manufacturer does not make it any longer. Unfortunately we found out about discontinuation of that item after you have placed your order. The money were fully refunded for that item. You have received few emails from us with itemized invoice as you have requested in your first complaint. I have no further information about this case.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,