March 20, 2017Dear [redacted],We are very sorry to hear that you feel you were overcharged at our Newburg Store. It is very important to us that all of our customers are accurately charged for their purchases. We cannot comment on the specific situation that you mentioned, because we do not know what...
happened that day. However we would appreciate the opportunity to speak with you directly so that we can correct any errors on our part. Our customers are always welcome to speak directly with our Store Manager or contact our Corporate Office in order to allow us to help with any concerns or areas where we have fallen short of quality customer service. In regards to your receipt, we are a discount grocery store and therefore our cash register receipts are inherently very different from a traditional full service grocery store. However we try very hard to insure that our receipts are as understandable as possible. Again we hope that you will contact us directly so that we can have the opportunity to correct any errors on our part. Thank you,
March 20, 2017Dear [redacted],We are very sorry to hear that you feel you were overcharged at our Newburg Store. It is very important to us that all of our customers are accurately charged for their purchases. We cannot comment on the specific situation that you mentioned, because we do not know what...
happened that day. However we would appreciate the opportunity to speak with you directly so that we can correct any errors on our part. Our customers are always welcome to speak directly with our Store Manager or contact our Corporate Office in order to allow us to help with any concerns or areas where we have fallen short of quality customer service. In regards to your receipt, we are a discount grocery store and therefore our cash register receipts are inherently very different from a traditional full service grocery store. However we try very hard to insure that our receipts are as understandable as possible. Again we hope that you will contact us directly so that we can have the opportunity to correct any errors on our part. Thank you,