BBSJ Tech Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I will refer this matter to the state's/ city's attorney's general office............I don't think Im being unreasonableI also sent additional information by mail that would bolster my complaintI would like more assistance if possible
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am very sorry to hear that this customer is having trouble with an item they purchasedWe keep records of all items purchased over a year periodAlso, we buy directly from the phone manufacturer and only sell brand new items unless other wise listedThis new item was purchased Dec ** 2015,
shown by *** transaction information belowThe customer states they reached out to us, but I can not find any communication between our company and the buyer*** and *** both have methods of a customer starting a return with out our involvement, but I have contacted both to confirm that no attempt was madeThis customer has never reached out to us everI have checked all our company emails, and online *** Messages (Where he made this purchase.) We have a 99.5% positive feedback reading with plus reviews on *** as reference to our company character, I have attached link belowI would like to see some proof that there was contact mad e by the customer withe day returns period or even beyondWe process returns every day, and if they reached out to us we would have helped We can no longer accept a return for an order made more than months ago, which is reasonable according to lawOur return policy from the seller only lasts days as it says in every online listing of oursThe customer does have a year warranty on the item in question from the manufacturer as stated in all our online listingsThey can contact Blu Products Manufacturer customer service at the number belowI will also contact the customer my self and try to see what we can do to help them process a warranty claim Please Call ###-###-#### for Blu Customer Service Copy of Return Policy as state on site: Days return policy on defective items onlyItem must be in same condition as it was sent with box and accessoriesRestocking Fee may apply deemed by Management*** *** *** ** ***
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*** *** Payment Sent to: LEFT OUT Payment Type: Instant Tracking Number: ***
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I am very sorry to hear that this customer is having trouble with an item they purchased. We keep records of all items purchased over a 1 year period. Also, we buy directly from the phone manufacturer and only sell brand new items unless other wise listed. This new item was purchased Dec ** 2015,...

shown by [redacted] transaction information below. The customer states they reached out to us, but I can not find any communication between our company and the buyer. [redacted] and [redacted] both have methods of a customer starting a return with out our involvement, but I have contacted both to confirm that no attempt was made. This customer has never reached out to us ever. I have checked all our company emails, and online [redacted] Messages (Where he made this purchase.) We have a 99.5% positive feedback reading with 12000 plus reviews on [redacted] as reference to our company character, I have attached link below. I would like to see some proof that there was contact mad e by the customer with-in the 30 day returns period or even beyond. We process returns every day, and if they reached out to us we would have helped. We can no longer accept a return for an order made more than 6 months ago, which is reasonable according to law. Our return policy from the seller only lasts 30 days as it says in every online listing of ours. The customer does have a 1 year warranty on the item in question from the manufacturer as stated in all our online listings. They can contact Blu Products Manufacturer customer service at the number below. I will also contact the customer my self and try to see what we can do to help them process a warranty claim. Please Call ###-###-#### for Blu Customer Service. Copy of Return Policy as state on site: 30 Days return policy on defective items only. Item must be in same condition as it was sent with box and accessories. Restocking Fee may apply deemed by Management. [redacted]
[redacted]
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[redacted] Payment Sent to: LEFT OUT Payment Type: Instant Tracking Number: [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 I will refer this matter to the state's/ city's attorney's general office............I don't think Im being unreasonable. I also sent additional information by mail that would bolster my complaint. I would like more assistance if possible.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]