BB&T

I went to register a power of attorney with BB&T in Waterford lakes in Orlando. They person that initially helped me sent paperwork and told me she would call me back when approved the next day. When I did not hear back I went and and Justin told me she would not be back so he went ahead and called in on status. They had not gotten to it and I needed statements for the State. Justin stayed on it and stayed past closing time to get me the paperwork! He truly exemplified what customer service looks like. Thank you Justin for caring.

The patient was responding extremely well to the treatment and was due to have her braces removed sooner than originally estimated The patient was very happy to hear that her braces were due to be removed sooner than anticipated and chose to increase her monthly payments rather than pay the
remaining balance due all at once at the end of her treatment

To whom it may concern:I did not authorize any changes to my payment, regardless of whether I was getting my braces removed earlier or notWhen they told me that my treatment was being shortened I told them I would check to see if that was okI never got back to them and they increased my payments anywayI was sent a financial history after I confronted them about the increase

A&A Certified, Incis the best in the business!! Call today!! 240-882-

Response:Customer placed an order in January, never sent in an item for services, then requested a refund in JuneIt is clearly stated on the website there are no refundsThe customer filed a claim with *** who was used for payment, and the ruled in my favor agreeing with the policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There was no choice on my part to increase monthly payments instead of paying the full remaining balance at the end of treatment, so that is totally falseI made no agreements to pay more monthly, not verbally or writtenThey had no form of authorization to charge my account more monthly and I never received any documentation of the monthly increase via letter, email, phone call, or receiptThey made this change without my consent or knowledgeI would like my money back ($357.92) and to be dissolved of any contracts with them and not have to pay an additional $to do soIt was completely fraudulent and unprofessional
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I take my car to *** *** *** ** *** for maintenance every oil change and they let me know what is wrong with my car for years I took my car to Clores thinking it would be cheaper So when my car broke down I told Clores what the problem was at the time it was towed I even called and spoke to a mechanic who told me nothing was wrong with my car I again told them what the problem was and the engine light was on I explained that the engine light will go off but would come back on in time The mechanic told me he would have the car looked at again The car stayed there for about weeks I paid Clores on 5/20/I did not any information showing my car was on the computer and was diagnosed I took the car home and drove it and the engine light came back on I called them and was told to bring the car in I took the car to Browns *** June 1 and they changed the speed sensor like I had asked Clores to do before they said the changed the gas pedal which *** would have told me if the gas pedal needed to be changedWhen I got the car back it was dirty with grease on the drivers door and I should them the receipt from *** At that time the mechanic I had been talking to told me that I should come back when Becky comes in and she will make things right I went back in a couple days later and she went to the mechanic who worked on my car and I saw her speaking to him I never got any paper work that the car was on the computer they did not do what I asked the whole time showing them paper work from ***She came back and told me she was not going to refund me and was rude about it My car is a Camry in good conditionIf she had been fair and gave me a portion of my money back I would not filed this claim They got over on me I took my car to *** they fixed it for and the engine light never came back on When I told Becky I would contact Better Business she said do it I did not come for a fight I felt like I should have my money refunded

Mrs. [redacted],[redacted], your daughter, visited our office for a consultation. During her hour long consultation, we presented all treatment options which include metal and clear braces as well as [redacted], with information regarding each treatment. After reviewing our office policy and...

financial contract, [redacted] being of legal age, signed the agreements. [redacted] takes about a month to set up and deliver to [redacted] and during that time, we never heard from either you or [redacted] regarding the preference of metal braces instead. We would’ve gladly abided by your decision. Your request was brought up 5-6 weeks after our initial agreement. AvA Orthodontics does not have, or has ever had a contract with any insurance company regarding our [redacted] fee. Per the financial agreement that was signed by [redacted], AvA Orthodontics has the right to collect all lab fees associated with the treatment plus a $500.00 cancellation fee in the event that orthodontia is ended before its completion and any monthly payments due to date. Please keep in mind that [redacted] is a third party company and they charge $1700 lab fee which is due on the submission day.[redacted] declined to pay the transfer fee into the metal braces as well as the treatment cancellation fee.

This bank is incompetent , constantly posting things to my account whenever they feel like it. I never minded much because I was always covered. My complaint is about my card renewal. I called and asked for one, I got one in the mail. I activated it. I recieved another in the mail, I shredded it. Half way through the month it stops working, cant be authorized. I called customer service and they refused to activate teh current card they sent for replacement. Said I had to wait 1-2 weeks to receive the new one. The customer service agent I spoke with 'Monica' was extremely rude, condescending and kept cutting me off. BBT has just lost my business.

Horrific customer service and no one seems to ever know the answers to the simple questions I have. I have spoken to bankers on every level, teller, branch manager, regional manager, and no one has any answers. They tell you to call the 800 customer service number "because they do not know". I have NEVER received the "run around" from a financial institution as bad as this before. I currently have accounts with [redacted] and [redacted] and have never had any issue with them. I have only had BB&T account for a month and closed it due to customer service and bogus bank fees. BEWARE.

B, and T is by far one of the worst companies I have ever dealt with. It is true that I fell behind on my mortgage. However I had acquired what I owed in back within only a few months. I was told I could speak to only one person about the matter. Miss Brown was her name I think. I called every single day for weeks! I could never get through. I left messages constantly. I had the money in hand but was warned by their own employees not to give it to them or try to make a payment without making sure I was not in foreclosure because they would take the full amount to get caught up but still continue with the foreclosure. When she finally answered the phone almost 2 months later I started all over again with the lawyers. Miss Brown said she could no longer speak with me, that I had to talk You have to the lawyers. You have to give your name before getting through and the secretary would constantly say how they were busy and would call me back. This went on for another few weeks. I got through to the lawyers right before Christmas. I told her I had the money and didn't want to loose my building. I wanted to pay the money owed and continue. She (the lawyer) said it sounded very doable and that we could surly work something out. This was a nice little delay so they could lock me out and try to keep all of the contents. After that I could only get through with them by e-mail. I feel the refusal to answer or return my calls were merely delays to put me further and further behind with even more attorney fees. I now want nothing but the absolute worst for this company. I hope they burn in hell! I will continue to preach to everyone what a [redacted] company they are and through several businesses, my husband and I know a lot of people. I will continue to hope for their downfall.

My mortgage was sold to BB&T and it has been horrible. They have incredibly long hold times, confusing automated menus, their website is hard to navigate. They are such a large corporation and it shows in their lack of personal touch and attention to making things easy and enjoyable for their customers.

No Fraud Protection For Customers

I noticed two fraudulent charges on my business account. I initially thought no big deal, I caught it within a few days so I'll call the bank have it reversed. After filling out their paperwork and submitting it to my surprise the bank stated " upon investigation we determined that the transaction was authorized and therefore not eligible to be reversed". They stated I have to call the company/individual and request they reimburse me. So, as a customer of their bank I have to call the company/individual who illegally charged my account and beg them to give me my money back? Naturally my calls go to voicemail when I try their technique. Does that make sense at all?

That's like telling a person ask a thief to return what they stole.

Review: BB&T Safe Deposit BoxThe box was apparently opened in 1986. I do not know this because the bank has refused to give me any documentation. This was said to me verbally by a service representative at the [redacted] branch.Some years after that (we used the box only occasionally for travel purposes) we were notified that the bank branch that housed the safe deposit box had closed and the box was moved.We continued to pay for the safe deposit box for years thinking we would use it again...andonce we needed it we would determine the location of the bank branch where the box was located.After a number of years, we decided that we would not need the box again and I should close down the account. At this time: we did not know where the box was located and knew nothing about how to close it. Accordingly, I went to the [redacted] branch in December, 2012 to ask what to do and how to shut down the box. I had no information to offer other than BB&T automatically withdrew the money from our account on an annual basis.The service representative, a man whose name I do not know, assured me that he would shut down the account and it would be no problem. Because I did not suspect that I was involved in a fragmented, byzantine maze, I did not record the visit, the service representatives name, or ask for anything in writing. Because this box is billed annually, I did not think about it any further.I did not think about it, that is, until December 2013 arrived and the deduction was automatically made once again. In other words, the service representative did nothing and did not tell me he did nothing.I returned to the [redacted] BB&T branch in December 2013 and told the service representative what had happened one year earlier. This time it was a woman. I know, by then, I should have understood the nature of the problem I was facing, but I did not. This woman seemed very helpful. She discovered that one problem was that name the safe deposit box was under was misspelled. [redacted] was spelled [redacted]. We thought that might account for the failure to close the safe deposit box. The service representative said that she needed to make a few calls and would get back to me. True to her word, she called me and told me that it was taken care of. Again, I did not get anything in writing. I simply did not know what I was doing and how the bank would deny that they did anything of the sort as outlined above.In December, 2013, I received a bill for the safe deposit box. Only imagine my surprise. Two years of being told it was taken care of -- and it still is a problem. All that had been accomplished was to remove approval for an automatic deduction for the safe deposit box.Once again (I still did not know the physical location of the safe deposit box) I returned to the [redacted] BB&T branch (this is where I do my banking). This time, the service representative ([redacted]) told me the whole thing was my fault. I should have known that I had to go to the bank where the box was located (I must admit she finally told me where it was). Another problem: I thought at that time that I no longer had the keys. [redacted] said she would call the manager of the bank in [redacted] and they would get in touch with me. [redacted] had talked with her manager who told her to ONLY talk with the manager of the other branch to work it out. I was not told to do anything at that time.I got online with BB&T, contacted customer service and explained the situation. I received a response saying that they could do nothing. The situation can only be handled at a local branch. I was left with the feeling that BB&T is a large corporation that the individual consumer is unable to either understand or successfully navigate -- and that is to the banks advantage.More then ten days went by (January 17, 2014 to January 29, 2014) and I heard nothing. No call from any BB&T representative from any branch. I returned to the [redacted] branch and told them I surrender. If they would just give me the physical location of the box, I would go there and try to work it out. Once again, [redacted] emphasized the whole thing was my responsibility for not properly closing the account. I asked how I was supposed to figure that out -- I am not the bank employee -- if I hear different things from different BB&T employees over the course of two years. [redacted] also told me that [redacted], from the [redacted] BB&T branch had left me several messages for me to return her call. This was flagrantly untrue. I had heard from no one. I overheard [redacted] on the phone with [redacted] say You just now did it? Oh, I understand how that goes. (I found out later that [redacted] had called WHILE I was sitting in the [redacted] Bank and left the message -- the first contact in over 10 days.) I was left with the distinct feeling I had just been lied to.On January 30th, I went to the [redacted] Branch to close the account (my fifth attempt in over two years). I had, in the meantime, found both keys. I shudder to think what it would mean if I had not. Then, I was told I was backbilled for 2013 and I owed them $150.00 for the box and $10.00 late fee (of course I had refused to pay the bill -- I had spent two years trying to get rid of a safe deposit box and did not believe I owed the bank money for their stunning level of incompetence and complete failure to help me through this maze of a closing process. [redacted], like [redacted], appeared to be telling me I should have been able to figure out that another branch could not close the box. I explained, repeatedly, that I am not a banker, I am a consumer, and I need their assistance in knowing how to do it. Something I had not received for two years.Because I have been repeatedly told that what BB&T service representatives verbally told me could not possibly be true, I ask [redacted] for a statement in writing of theDesired Settlement: Waive the $160.00 BB&T wants to collect.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Wed, Feb 5, 2014 at 4:03 PM

Subject: Re: Revdex.com Complaint Submission

To: [redacted]

Hi.

I am writing you now to bring you up to date on this complaint.

I contacted the branch manager and the regional manager last Friday and stated that the bill they were demanding that I pay ($160.00) was incorrectly being described as pertaining to 2013. It was my belief that institutions like banks do not bill for services like safe deposit boxes backwards, i.e., they do not bill in December 2013 for services rendered during the entire year of 2013. Instead they bill forward and the customer pays in advance for the coming year -- in this case 2014. Therefore, I did not believe that I owed them any money.

The original bill actually had no coverage dates on it (!) so I told them I wanted the bill, on bank letterhead, with accompanying coverage dates (most assuredly I would no longer accept any verbal information from them). In just a few hours, I heard from both managers that I was correct, I had been given "misinformation," the bill covered 2014, and they would waive the first month's charge and the late fee. In other words, I could close the safe deposit box without paying anything further.

I agreed, if, and only if, I received a formal letter from the bank manager stating that the safe deposit box was closed, the keys had been turned over, there was a balance due of $0.00, and no further fees would be sought from me pertaining to this safe deposit box in the future. By this time, they agreed they "had really messed this up" and said they would do the letter. That process was completed on Saturday 2/1/14.

I cannot tell you how important it was to be backed up by Revdex.com and I thank you for allowing me to be less alone in doing battle with this bank. They expressed discomfort with my "taking things wider." Without your help in convincing BB&T that they were dealing with more than just one person, I think they would have continued to discount what I was saying, treat me with significant distain, and demand money from me that I did not owe them.

If I were to fight for what I believe to be morally right, I would seek a refund for the 2013 payment because these people told me the box was closed in December 2012. But that would be a major battle for $150.00 and I do not think it would be worth it. I suspect you folks might even suggest that I probably would not win that one.

Thank you so much. Your help meant the world to me. It was a presence that gave me leverage and more self-confidence. Your very prompt response to my request for help also allowed me to feel backed up in what was a most unpleasant series of events.

Please let me know if I need to do anything further to close out this process with Revdex.com.