BBVA Compass Bank Reviews (4)
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BBVA Compass Bank Rating
Description: Banks
Address: 2805 Dublin Blvd, Colorado Springs, Colorado, United States, 80918-1662
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www.bbvacompass.com
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I gave over $for a magazine subscriptions which I never receivedI was in a rush as I was in the process of moving so didnt care to check and assure it was an actual companyThe receipt says "Dynasty Technologues-211"I'm in the Navy and figured I'd get the magazines while on deployment
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We are in receipt of Ms. [redacted] complaint regarding her SIMPLE account. We sincerely apologize for any inconvenience Ms. [redacted] may have experienced in an attempt to resolve this matter.According to our records, since Ms. [redacted] account is a SIMPLE account, she would need to contact the SIMPLE Customer...
Support Team at 1-888-248-0632. BBVA Compass is not able to service SIMPLE accounts. SIMPLE Finance Technology will continue providing support for their customer base.On behalf of BBVA Compass, we sincerely apologize for any inconvenience Ms. [redacted] may have experienced.
Review: On 5/15/13 [redacted] who works for BBVA came to [redacted] where I work to get employees to sign up for promotion for BBVA. I did exactly what she told me to do. I called her several times in April & May and she never called me back. I went to the bank middle of May and was told by her and manager I was on list and would get the Kindle first of June. Middle of June said I didn't meet requirements so I went to bank again and told me they would make an exception. This is 8/22/2013 and I still don't have it.Desired Settlement: Give me the Kindle now and quit telling me it has been sent since June and I still have not received it.
Business
Response:
Initial Business Response
We are in receipt of Ms. [redacted]'s Revdex.com complaint regarding the Kindle Fire promotion and we would like to sincerely apologize for any inconvenience Ms. [redacted] may have experienced.
Our records indicate that the branch made an exception for Ms. [redacted] and a Kindle Fire was shipped on 8/27/13. UPS confirmed delivery was signed for by "[redacted]" on 9/3/13. Information regarding this shipment can be found at http://www.ups.com/tracking/tracking.html using tracking number: [redacted]. For the client's convenience, I have included the information from the UPS confirmation page below:
9/19/13 UPS: Tracking Information
Proof of Delivery
Tracking Number: [redacted]
Service: UPS Ground
Special Instructions: Adult Signature Required
Weight: 2.00 lbs
Shipped/Billed On: 08/27/2013
Delivered On: 09/03/XXXX X:XX P.M.
Delivered To: [redacted] CA, US
Signed By: [redacted]
Left At: Residential
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Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 09/19/XXXX XX:XX A.M. ET
On behalf of BBVA Compass, we thank Ms. [redacted] for her business and hope this information helps to resolve her issue.