Customer has called in numerous times wanting credit for
unauthorized transactions totaling roughly $900 due to identity theft. The custoemr called on 10/2 to file a dispute and the card was blocked. At that time she was told that all...
transactions had to settle before the dispute
could be filed. We received the executed dispute form on 11/26, and on
11/27, the unauthorized transactions were submitted for chargeback with an
expiration on 1/15/16. Proper chargeback procedures have been followed,
however, the customer is unhappy as she wanted to have her funds credited immediately.
Please see response from our TSYS Merchant Solutions.
This merchant has been contacted to ensure banking information is correct and will be given the full refund for the last eight months. Our records did show she...
contacted us on 8/25/14 requesting two months of return fees to be refunded and the delay had been that we needed a close request returned to us.
Please let me know if you have any questions.
Thank you,
[redacted]
Associate Director, Marketing
TSYS Merchant Solutions
###-###-####
[redacted]
www.tsysmerchantsolutions.com
TSYS aplolgizes for the oversight and error in handling this merchant account. Below is a summary of the account and reconciliation of the biling error.
size="2" face="Helv">
March Statement - "MRI - Internet" was billed $18.50
April Statement - "MRI - Internet" received a refund of $53.50
May Statement - "MRI - Internet" was billed in error $29.95
June Statement - "MRI - Internet" was billed in error $29.95
July Statement (which will be available the First of August) has a refund of $80.40 for months billed in error
"MRI - Internet" is set to be closed (merchant accounts are put in a pend status prior to closing to address outstanding questions from card holders).
We apologize for the billing errors and confirmed that you will see these refunds on your July Statement and post to your account the first part of August 2015.
TSYS regerets that the customer is unhappy with their experience with TSYS. We confirm that proper procedures were followed to process that disputed transactions and resond to the customer complaint. The disputed transaction matter should be closed at this time. Again, we apologize for the unhappy client experience.
This response is to confirm receipt of this complaint. This complaint will be routed internally at TSYS for appropriate response. TSYS will respond with further detail once reviewed internally with the appropriate area. Thanks.
Customer has called in numerous times wanting credit for
unauthorized transactions totaling roughly $900 due to identity theft. The custoemr called on 10/2 to file a dispute and the card was blocked. At that time she was told that all...
transactions had to settle before the dispute
could be filed. We received the executed dispute form on 11/26, and on
11/27, the unauthorized transactions were submitted for chargeback with an
expiration on 1/15/16. Proper chargeback procedures have been followed,
however, the customer is unhappy as she wanted to have her funds credited immediately.
Please see response from our TSYS Merchant Solutions.
This merchant has been contacted to ensure banking information is correct and will be given the full refund for the last eight months. Our records did show she...
contacted us on 8/25/14 requesting two months of return fees to be refunded and the delay had been that we needed a close request returned to us.
Please let me know if you have any questions.
Thank you,
[redacted]
Associate Director, Marketing
TSYS Merchant Solutions
###-###-####
[redacted]
www.tsysmerchantsolutions.com
TSYS aplolgizes for the oversight and error in handling this merchant account. Below is a summary of the account and reconciliation of the biling error.
size="2" face="Helv">
March Statement - "MRI - Internet" was billed $18.50
April Statement - "MRI - Internet" received a refund of $53.50
May Statement - "MRI - Internet" was billed in error $29.95
June Statement - "MRI - Internet" was billed in error $29.95
July Statement (which will be available the First of August) has a refund of $80.40 for months billed in error
"MRI - Internet" is set to be closed (merchant accounts are put in a pend status prior to closing to address outstanding questions from card holders).
We apologize for the billing errors and confirmed that you will see these refunds on your July Statement and post to your account the first part of August 2015.
Thanks,
TSYS regerets that the customer is unhappy with their experience with TSYS. We confirm that proper procedures were followed to process that disputed transactions and resond to the customer complaint. The disputed transaction matter should be closed at this time. Again, we apologize for the unhappy client experience.
This response is to confirm receipt of this complaint. This complaint will be routed internally at TSYS for appropriate response. TSYS will respond with further detail once reviewed internally with the appropriate area. Thanks.