BC Floors Flooring Company

We hired BC floors flooring company to do two jobs. One is to refinish the existing one year old floors and the other is to install the same floors in a different room. The refinish process was described as per *** brand standards involving removing dirt, buffing, deep cleaning with *** scrubber and then applying the coat of *** traffic. The job was estimated to be done within 20 hrs with drying overnight. We asked whether the original white finish will be maintained and they assured us floors will not lose it's look. The job was started a day late and actually done in 6 hrs without scrubbing and wet cleaning process. The sub contractor they hired used the buffing machine only. As a result the dirt was trapped in the texture of wood and the white wash was almost gone. The are also multiple spots with marks from bucket or something, white spots, dirty spot that wasn't even touched. The white floor moulding wasn't taped and the coat went over it leaving yellow marks. So the sales man of BC floors sold us service they didn't perform as stated in his communication with us. It was very misleading. We complained about the results and proceeded with assessment by another company. They explained that the floors weren't cleaned properly and this is why there are grey lines in the texture. White wash finish was gone because they didn't use the ore they sealer. We went back and forth several times on the project and we agreed to refinish the floors in January. In the meantime we were working on the new floors project, we asked the sales man to source exactly the same floor, he took a label from the box we had left and notified us shortly that he found the floors in California, however it's doscontinued and they have the same floor in a wider plank. We said as long as it's the same finish we are good with it. We paid $4,700 which is a 50% deposit on this project. They brought the floors and they were completely different, very rough finish, not even close. We told the sales man these are wrong floors and we can.t go with them. We researched ourself the same day and found out our floors are locally made by *** flooring company. He proceeded with the return of floors from California and promised us to order the floors from ***. He told us the floors will be done by Christmas. Christmas is here and the story keeps on changing. Sales guy said he is waiting for the installer to finish another job, than apparently it wasn't the reason, he wanted to get a refund from California flooring company first.

BC Floors were selected for a carpet replacement in the administrative area of a healthcare setting. Despite having numerous discussions about how the project would be implemented to reduce the amount of disruption in the workplace there were multiple issues. The installers left foot prints and black glue in several areas. Numerous carpet tiles were pealing up or stained. In addition, the company did not measure the area correctly, and therefore, did not have sufficient supplies to complete the project. There was a 5 week delay following the original installation before the remaining supplies were in place and two teams of installers had to come to correct and finish the project. Throughout this time, representatives from the organization did not consistently follow-up or return calls or develop an action plan for remediation as requested. Despite verbal acknowledgment that the project had not gone well and agreement that there should be some compensation to reflect this and the substantial disruption on operations, in the end, we were advised there would be no adjustment to the pricing. I would not recommend this company in the future and would like this complaint registered with the Revdex.com.