Complaint ID: [redacted] Dear Revdex.com,On 11/16/the Lexus IS was TOWED in by customer due to braking down on the highway after hitting a pot holeCustomer wrote on work order vehicle had lost oil pan and started smokingAfter looking at the vehicle it was apparent that there was no damage to the oil pan or the transmission panThe smoking was caused by the transmission fluid leaking out onto the exhaustAfter degreasing the entire undercarriage it was evident that the leak was coming from between the motor and transmission Advised and recommended to customer, removing transmission for further inspectionThe estimate of $was discussed with MrWhite specifically for LABOR only because at this time the extent of damage to the transmission was not knownI contacted my transmission specialist which I have used for over yrsHe is certified and owns his own business for many yearsHe recommended after diagnosis, parts listed on receiptPictures were taken of the cause of damage to transmission to back up all parts neededAdvised customer of findings, gave estimate, authorization WAS given by MrWhiteNEW parts were ordered and repairs were completedIt was test driven and checked for leaksNo leaks were seen vehicle shifted normallyAdvised customer to drive vehicle before payment, which was doneCustomer stated vehicle shifted fine but ran sluggishTold customer that it was noted on receipt that no guarantee of issues to performance and drivability caused by loss of transmission fluidI recommended further diagnosis but he declinedAdvised him to contact me for any problems with repair due to having a year / 12K warranty with Village ParkwayCustomer never notified me of any problems after vehicle was picked upIn addition I would like to add that I have several issues with this complaint but will address only a fewIt states that they chose my shop because it was the closest to themThis family has brought me their vehicles for repairs on many occasions in the past, especially this vehicleThe vehicle has been modified by customer that has and will affect its driving performance before and after this incidentIt states that I lied to them and used parts from another vehicleI have not lied to them about anythingI have receipts for every part usedIt states I did not use a transmission specialistI used a certified specialistIt states I did not do the work they were charged forWork was donePictures of damage were taken.I would also like to say that most shops would have told this customer they needed to rebuild the entire transmission that’s about a $jobI didn’t even charge the estimated amount for labor at $I only charged $due to it not taking as long as I had anticipatedIn conclusion, I will just say, I give a warranty for a reasonThere are no guarantees that parts won’t failI can’t make right something that has gone wrong if I’m not made aware of it.Sincerely, [redacted] ***
Complaint ID: [redacted] Dear Revdex.com,On 11/16/the Lexus IS was TOWED in by customer due to braking down on the highway after hitting a pot holeCustomer wrote on work order vehicle had lost oil pan and started smokingAfter looking at the vehicle it was apparent that there was no damage to the oil pan or the transmission panThe smoking was caused by the transmission fluid leaking out onto the exhaustAfter degreasing the entire undercarriage it was evident that the leak was coming from between the motor and transmission Advised and recommended to customer, removing transmission for further inspectionThe estimate of $was discussed with MrWhite specifically for LABOR only because at this time the extent of damage to the transmission was not knownI contacted my transmission specialist which I have used for over yrsHe is certified and owns his own business for many yearsHe recommended after diagnosis, parts listed on receiptPictures were taken of the cause of damage to transmission to back up all parts neededAdvised customer of findings, gave estimate, authorization WAS given by MrWhiteNEW parts were ordered and repairs were completedIt was test driven and checked for leaksNo leaks were seen vehicle shifted normallyAdvised customer to drive vehicle before payment, which was doneCustomer stated vehicle shifted fine but ran sluggishTold customer that it was noted on receipt that no guarantee of issues to performance and drivability caused by loss of transmission fluidI recommended further diagnosis but he declinedAdvised him to contact me for any problems with repair due to having a year / 12K warranty with Village ParkwayCustomer never notified me of any problems after vehicle was picked upIn addition I would like to add that I have several issues with this complaint but will address only a fewIt states that they chose my shop because it was the closest to themThis family has brought me their vehicles for repairs on many occasions in the past, especially this vehicleThe vehicle has been modified by customer that has and will affect its driving performance before and after this incidentIt states that I lied to them and used parts from another vehicleI have not lied to them about anythingI have receipts for every part usedIt states I did not use a transmission specialistI used a certified specialistIt states I did not do the work they were charged forWork was donePictures of damage were taken.I would also like to say that most shops would have told this customer they needed to rebuild the entire transmission that’s about a $jobI didn’t even charge the estimated amount for labor at $I only charged $due to it not taking as long as I had anticipatedIn conclusion, I will just say, I give a warranty for a reasonThere are no guarantees that parts won’t failI can’t make right something that has gone wrong if I’m not made aware of it.Sincerely, [redacted] ***