Bc Sales

Complaint: [redacted] I am rejecting this response because: Neither my husband or myself spoke to the Gutter man because he does not speak English & we do not speak Spanish Better Roofing subcontracted the gutter work and we paid Better Roofing directly for the gutter work Better Roofing is responsible for the gutter work and for resolving the issues [redacted] and the Gutter Man came to my home on October 25, 2017, and [redacted] advised that the Gutter Man would resolve the issues To date, I have not heard from [redacted] or the Gutter Man about making an appointment to correct the issues [redacted] is aware that he must translate between the Gutter Man and us and must therefore communicate with the Gutter Man on our behalf When the gutter problems are resolved, I will advise the Revdex.com Regards, [redacted] ***" ***

Dear Mr [redacted] ,Thank You for writing to us regarding this issueI understand you spoke with our company regarding the issue initially on September 8th and then subsequently on September 12th.I have just left you a voice message on your cell phoneIn the meantime please see the following.As far as I can see; You Sir requested an invoice which was indeed provided, however it did not contain an itemization as you wishedIs this correct?I am happy to furnish you with any further details you may need and we are ethically bound to provide.Billing is an area in which various companies have various cost and profit metricsCompanies do not always provide itemization and are not legally bound to in the State of Texas for such contracts on the basis that this can expose figures that can be used to the detriment of said company in the event that competitors copy and study said companies financial process.That being said; Can you please provide me with a copy of the invoice you received and I will come back to you with a more detailed invoice per your request.If indeed you were happy with the work we would love to develop our relationship with you and I will be happy to offer you competitive rates on your outstanding bills and will handle this personallyAnd to conclude this outstanding item please do call me at your earliest convenienceMy direct contact information is as follows: [redacted] , Better Roofing USA Inc, [redacted] Many Thanks,***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ,as mentioned in the complaint,he was the one to call the insurance for more money.My porch has been leaking each time it rains,I notified the contractor as soon as this happened with picture on June 2,I called him no response,,text him again on june 5,no response.A big concern was that there was work done on my house for electricity and a cable was threaded through porch and it happened to be next to leaking area very close,I had a concern about it shocking someone,this was addressed on text message.When the job was done I addressed to him about the windows,they screwed them to wall after they placed the screens,I showed them to him and he said he would take care of it.The electric job was done before the storm.All of this time has past and he never called or text to ask me about concerns.I have already contracted someone to finish this work.I do want for him to fix the leak on the porch as he was the one to do it,BUT,he will have to call to make appt.so I can be here Sincerly [redacted]

Regarding [redacted] I have contacted the complainant over the last week repeatedly and have not yet received a responseThe client has held onto the check owing and we were happy to finish the fence to secure final payment and resolve.Again, the client has failed to return correspondenceMany Thanks, [redacted]

We have called a couple of times so that this can be taken care of The gutter guy was sent out there to do the work but no one answered the door We are going back out there tomorrow to resolve the issue

Our contact information is listed as shown on this following document imageWe apologize that the number the client was using is no longer active. ###-###-####(Office)Toll Free ###-###-####***
***Further to this I here offer my phone
number for communication:###-###-####We would like to complete the fence to complete the full work order and settle as such

We have called  a couple of times so that this can be taken care of.  The gutter guy was sent out there to do the work but no one answered the door.  We are going back out there tomorrow to resolve the issue.

Dear Mr [redacted],Thank You for writing to us regarding this issue. I understand you spoke with our company regarding the issue initially on September 8th and then subsequently on September 12th.I have just left you a voice message on your cell phone. In the meantime please see the following.As far...

as I can see; You Sir requested an invoice which was indeed provided, however it did not contain an itemization as you wished. Is this correct?I am happy to furnish you with any further details you may need and we are ethically bound to provide.Billing is an area in which various companies have various cost and profit metrics. Companies do not always provide itemization and are not legally bound to in the State of Texas for such contracts on the basis that this can expose figures that can be used to the detriment of said company in the event that competitors copy and study said companies financial process.That being said; Can you please provide me with a copy of the invoice you received and I will come back to you with a more detailed invoice per your request.If indeed you were happy with the work we would love to develop our relationship with you and I will be happy to offer you competitive rates on your outstanding bills and will handle this personally. And to conclude this outstanding item please do call me at your earliest convenience. My direct contact information is as follows:[redacted], Better Roofing USA Inc, [redacted]Many Thanks,[redacted]

Regarding [redacted]I have contacted the complainant over the last week repeatedly and have not yet received a response. The client has held onto the check owing and we were happy to finish the fence to secure final payment and resolve.Again, the client has failed to return correspondence. Many Thanks, [redacted]
[redacted]

We went out to Ms. [redacted] home and explained to her that we had nothing to do with the gutters, she is displeased with.  We only do roofs and are not responsible for anything else on her home. Our salesman refered the Gutter Man to Ms. [redacted].  We are sorry that they didn't take care of them...

propoerly.  Our next step was to  contact the gutter man to go back out there with us and resolve the issue.  Ms. [redacted] spoke to the Gutter Man and he is going to take care of the issues she is not pleased with.  Hopefully this will resolve the issue.  We are in contact with Ms. [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted],as mentioned in the complaint,he was the one to call the insurance for more money.My porch has been leaking each time it rains,I notified the contractor as soon as this happened with picture on June 2,I called him no response,,text him again on june 5,2016 no response.A big concern was that there was work done on my house for electricity and a cable was threaded through porch and it happened to be next to leaking area very close,I had a concern about it shocking someone,this was addressed on text message.When the job was done I addressed to him about the windows,they screwed them to wall after they placed the screens,I showed them to him and he said he would take care of it.The electric job was done before the storm.All of this time has past and he never called or text to ask me about concerns.I have already contracted someone to finish this work.I do want for him to fix the leak on the porch as he was the one to do it,BUT,he will have to call to make appt.so I can be here.                                     �...⇄ Sincerly[redacted]

Complaint: [redacted]
I am rejecting this response because:  Neither my husband or myself spoke to the Gutter man because he does not speak English & we do not speak Spanish.  Better Roofing subcontracted the gutter work and we paid Better Roofing directly for the gutter work.  Better Roofing is responsible for the gutter work and for resolving the issues.  [redacted] and the Gutter Man came to my home on October 25, 2017, and [redacted] advised that the Gutter Man would resolve the issues.  To date, I have not heard from [redacted] or the Gutter Man about making an appointment to correct the issues.  [redacted] is aware that he must translate between the Gutter Man and us and must therefore communicate with the Gutter Man on our behalf.  When the gutter problems are resolved, I will advise the Revdex.com.
Regards,
[redacted]