BC Services

BC Services was contacted by the management of my rental home in [redacted] , [redacted] , because renters complained that the furnace was not workingI replied that I wanted to talk to renters about the thermostat, (to see if they had switched to Em Heat (Emergency Heat))They had not switched to Emergency Heat, which turns on the electric furnace, rather than the heat pumpI told them to switch thisThe furnace should have come onBefore I could get an answer, I found out that BC Services was already there, looking for a short in the wiring of the system I told management that I did not want BC Services, that I would have called [redacted] and [redacted] who had installed the furnace When I got the invoice, there were many lies about the problemThey said "Heating system not wired correctly and has never operated the way it was." This is a GROSS LIE!!! I bought the furnace new from [redacted] and [redacted] in Dec 2007, and it was inspected by [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I am rejecting this response because:Sadly, by even responding to this I am furthering the business interests of BC Services since they appear to be a personal information clearing house of some varietyI've never been subject to a debt collection action but I imagine if they were interested in collecting on the debt they bought they would send an actual bill.Mr [redacted] is misinformed about the number of calls that have been placed to me on his companies behalf but I will pursue that complaint in a different venueThough the calls were from a few different numbers, they have the same recordingI receive very few calls on either of the lines otherwise.Additionally, I made my "Come after me [redacted] " comment after they had gone silent and made a clicking noisePretending to hang up while recording isn't exactly the behavior of an ethical companyAlso, I stand by that statement: if you actually hold debt of mine, come get your money alreadyAlso, they are some aggressive [redacted] s for just calling repeatedly and insisting on personally identifying information instead of sending an actual bill Sincerely, [redacted] ***

(The consumer indicated he/she DID NOT accept the response from the business.) I STILL have not received anything from this supposed debt collector showing this is my debt

We are in receipt of the consumer's complaint and we appreciate the opportunity to address his concerns After investigation of the above referenced account our response is that we telephoned the consumer one timeThe telephone call was placed yesterday afternoon (5/25/2016) at 3:pm and he answeredThe consumer would not verify any information for us to assist him in any waySo when our representative indicated that without any way to verify who we were speaking with, that we were not able to continue the conversation, Mr [redacted] stated "Come after me then [redacted] " and then he hung upWe marked the number as bad yesterday and therefore we did not anticipate calling it againIn light of this complaint, we are marking the number as good for the consumer, however, we will still honor his desire to not have any further callsWith regard to the consumer's allegation that we have telephoned him repeatedly, at home and at work, we deny that we called him other than the one timeIt appears that the very same afternoon he received our single call, he logged this complaint with the Revdex.comUnder these circumstances, there is no violation of U.S.CsecIf the consumer wishes to discuss the account further or otherwise inquire into the call we reference herein, we would be happy to answer any concerns he may haveSincerely, [redacted] General Counsel, BC Services, Inc

Dear [redacted] ***, We are in receipt of your complaint submitted through the Revdex.com and we appreciate the opportunity to respond to your concernsIn your complaint you indicate that after being contacted in mid-August with regard to outstanding bills for your children, you requested the itemized bill and still have not received After investigation our client listed two accounts with our office on May 12, The first account is for [redacted] and we provided our first notice to you on May 15, The second account is for [redacted] and we also provided our first notice to you on May 15, After speaking with you on August 23, we requested the itemized statements from our clientPlease allow time for our client to provide this information to our officeWe have contacted our client again to request this information and once we have received the itemized statements we will provide to youIf you have any questions we welcome you to contact our office directly at 866-822-1798Respectfully, [redacted] ***

Our office is in receipt of Ms [redacted] 's concerns submitted to the Revdex.com regarding the above referenced matter We first would like to take the opportunity to thank Ms [redacted] for taking the time to convey her concerns to our office At BC Services, Incwe believe the complaint resolution process is very important and accordingly work to deliver you with a prompt and accurate responseAfter investigation of Ms [redacted] 's concerns, we faxed the suspension of garnishment on June 17, Ms [redacted] 's payroll later contacted her directly to inform that they received the suspension Ms [redacted] has submitted a positive consumer review in response to the resolution of her concerns Currently we are working on a payment arrangement with Ms [redacted] Should Ms [redacted] have any questions or concerns we direct her to contact our office at ###-###-####Respectfully, [redacted] Compliance Manager

Complaint: [redacted] I am rejecting this response because:I'm very disappointed that the business "records" do not correspond with my actual experience Refusing to give personal information and requesting a mailed communication is not "declining to participate in the process"I was protecting my personal informationMy request wad not unreasonable They lack of communication and the disregard for my concern is unacceptable Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/06/03) */ Our office is in receipt of Mr [redacted] 's complaint and appreciate the opportunity to address his concerns When speaking with Mr [redacted] he had asked for removal from the credit bureau if he made paymentMr [redacted] 's request is considered to be credit bartering per the credit reporting agencies and is not permitted by themFor this reason we are unable to agree to this request Thank you,

Complaint: [redacted] I am rejecting this response because: Regardless, I did not call or consent for an ambulance to take me anywhere and I feel that I was taken beyond my will with unfair treatmentPlus, the fact that I have/had insurance wasn't even considered during this process Sincerely, [redacted] ***

Dear Revdex.com, We appreciate the continued opportunity to work with consumers to resolve complaintsWe undertake substantial outreach in response to these complaints including complaint specific letters, addressing each contention of the consumer, and wherein we invite the consumer to telephone us in order to make sure we have fully met their concernsUnfortunately, there may be circumstances where we may be unable to satisfy a particular complaint no matter what we doWe are not sure if this is one of those instances, but we are again inviting the consumer to telephone us or contact us directly if she believes that we have erred or fallen short of our obligations in this matterIt is our sincerest desire that we make every consumer satisfied, including Mrs [redacted] , and we apologize if that goal has not been met here

We received [redacted] ***'s complaint submitted to your office and we appreciate the opportunity to respondAt BC Services, Incwe take consumer concerns seriously and accordingly work towards a timely resolutionAfter further investigation of the account in question we have determined that our client did not receive a signature on the consent as well as did not receive the consumer's social security number at the time of serviceGiven this information, as well as information provided directly to us by [redacted] recently, we have requested the account be removed from reporting to the credit bureauShould [redacted] have any further questions he is welcome to contact me directly at [redacted] Respectfully, [redacted] , Compliance Manager

We are in receipt of Mr***' complaint and we appreciate the opportunity to respond to his concernsMr***' indicates that he believes that this account belongs to another individual who was living at his address prior to himWe have determined that the account is correct for Mr***, and not some other person [redacted] Fire Protection District listed the account with our office on October 3, and we sent our first notice on November 4, We received Mr***' dispute letter on November 23, and after investigating and determining that it was his account, we mailed the itemized statement, and the signed consent form, to himThe details of the treatment are fairly straightforwardThe police found Mr***' asleep/non-responsive, behind the wheel of a car, on the side of Interstate The [redacted] Fire Protection District was dispatched to the location for medical evaluation of Mr***It is clear from the extensive patient care report that he required significant emergency medical monitoring and treatmentHe was transported to the hospital by ambulanceThis account is for the ambulance bill The balance on the account remains owingShould Mr*** have any further questions we ask that he please contact our office at [redacted] Respectfully, [redacted] ***

Initial Business Response / [redacted] */ Our office is in receipt of your complaint through the Revdex.com (Revdex.com) and appreciate the opportunity to address your concernsAfter review of your account in our office we document the following: We had spoken with you directly on 04/23/regarding the account in questionWe had informed you that we would request deletion from Experian and that once the request was submitted to Experian we could not advise as to how long for the deletion to go through, but may be within the weekOur records show that the request to remove this account was completed on 04/27/as we had informed you would be doneOur records reflect that this has been removed, but to confirm with Experian you may contact them directly at X-XXX-XXX-XXXXPlease let our office know if we can assist you further Sincerely, BC Services, Inc Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a copy of a document water marked "Draft"This came in the mail 5/It appears as though it is being deleted based on this documentThank youIf Experian will not accept this document; I'll get back with youOtherwise, I am satisfiedThank you

Dear Revdex.com,We are in receipt of [redacted] 's complaint submitted to your office and we appreciate the opportunity to address her concernsIn her complaint [redacted] indicates that we are threatening entry of default judgment on a debt that has been paid in full and will be contacting an attorney if it does not get dismissedIn our review, we reflect [redacted] paid her account in full on September 12, Accordingly we requested the case be dismissed and the court granted this on October 16, Accordingly we reflect a zero balance on [redacted] 's account and have ceased further collection efforts on the account in questionIf [redacted] has any further questions we welcome her to contact our office directly at [redacted] .Respectfully, [redacted] ***

Dear Revdex.com,We received the complaint submitted by Ms [redacted] and we appreciate to respond and address her concernsIn her complaint informs that the account for [redacted] does not belong to herFurthermore she states that she does not want her credit to be effectedOur client [redacted] listed Ms [redacted] account with our office on September 19, and we sent our first notice to her on September 23, After receiving no response to our notice we subsequently sent notices on November 15, and December 17, We received a call from Ms [redacted] on February 19, During this call she verified her information that was provided to us by our clientWhen notified of what the account was for (checking account) Ms [redacted] informed our representative that she was waiting for her tax return and then would pay towards the balanceShe did however make a payment of $toward her balance on February 19, No further payment was received.To date the balance on Ms [redacted] account remains outstanding with our clientWe requested additional documentation from [redacted] and will provide to Ms [redacted] for her records once it has been obtainedWe do not reflect this account is reporting to Ms [redacted] credit bureauIf Ms [redacted] has any further questions or concerns we welcome her to contact our office directly at 1-866-822-1798.Respectfully, Ben G [redacted] Compliance ManagerBC Services, Inc

BC Services was contacted by the management of my rental home in *** *** *** ***, ***, because renters complained that the furnace was not workingI replied that I wanted to talk to renters about the thermostat, (to see if they had switched to Em Heat (Emergency Heat))They had not switched to Emergency Heat, which turns on the electric furnace, rather than the heat pumpI told them to switch thisThe furnace should have come onBefore I could get an answer, I found out that BC Services was already there, looking for a short in the wiring of the system
I told management that I did not want BC Services, that I would have called *** and *** who had installed the furnace
When I got the invoice, there were many lies about the problemThey said "Heating system not wired correctly and has never operated the way it was." This is a GROSS LIE!!! I bought the furnace new from *** and *** in Dec 2007, and it was inspected by *** *** *** ***

1... The YORK AIR CONDIONER, no warranty information has to dated been provided
2... On the bathroom shower  and the installation, this was install previously by BC Services, approximately two years prior this latest installation
the bottom cracked on the previous...

shower and Mr. [redacted] charged me for the replacement and labor.
On the latest installation (invoice attached) he indicates that sand was place on the base for a more solid foundation, this was not done.  The shower
base has again cracked, I was told that the bottom is hollow and was not properly installed, we have to replace the whole shower again, we have no
warranty information on the product and Mr. [redacted] has no responded to our warranty information requests.
 
Thank you for your help,
Sincerely,
[redacted]

Review: Mr. [redacted] does not warranty his work or response to work defects.Uses well known products, however does not give customer any of the manufacture's warranties.Desired Settlement: PRODUCT WARRANTIES TO BE PRESENTED FOR TWO SHOWERS INSALLED PRODUCT WARRANTY DUCUMENTS ON YORK AIR CONDITIONER INSTALLED

Consumer

Response:

1... The YORK AIR CONDIONER, no warranty information has to dated been provided

2... On the bathroom shower and the installation, this was install previously by BC Services, approximately two years prior this latest installation

the bottom cracked on the previous shower and Mr. [redacted] charged me for the replacement and labor.

On the latest installation (invoice attached) he indicates that sand was place on the base for a more solid foundation, this was not done. The shower

base has again cracked, I was told that the bottom is hollow and was not properly installed, we have to replace the whole shower again, we have no

warranty information on the product and Mr. [redacted] has no responded to our warranty information requests.

Thank you for your help,

Sincerely,