BC Wireless Reviews (5)
Nov 13, 2019
The customer came to repair her son's phone on the [redacted] of August and her daughter came to repair her phone on the [redacted] of AugustWe repaired her phones and she paidIt is clearly written on the receipt that we are not responsible for LCDs and or DigitizerWe are not responsible for any physical damage to any device when it is in customers careWe replaced her screen and if they dropped it, the screen will crackIt is glass after allEven [redacted] or [redacted] or any other carrier will not cover physical damage phonesShe called in weeks later on the [redacted] of sept., we explained to her that no carrier will cover physical damage phone and that we can offer her additional discount for her repairShe refused and hung up the phoneWe again are offering additional discount for her repair but we cannot repair it for free because she damaged it and we cannot send a damaged part back to our supplier because that is not how we got it from the mThank you for understanding
The customer came to repair her son's phone on the [redacted] of August and her daughter came to repair her phone on the [redacted] of August. We repaired her phones and she paid. It is clearly written on the receipt...
Review: On Tuesday July **, 2013 I brought in my used T-mobile Iphone 4 8g (IMEI # [redacted]) to BC Wireless to be repaired for technical difficulties (My phone internet was not performing well according to my cellar data plan). I was informed by BC wireless after looking at my phone that I needed to have my phone factory unlocked to fix the internet problem. I told that it would cost $40.00 and a few hours to have the issue rectified. I left my phone with BC Wireless and paid the $40.00 sadly to say and the problem was not resolved. I requested a refund and was told that they factory unlock the Iphone through a third party and they have nothing to do with that and it was my lost. I was not satisfied and demanded that they resolve the problem. BC Wireless said give them another day to see what they can do. I use my phone for work purposes and said that would be a hardship on my work however if it would solve my issue I would leave it there only if they could guarantee me I would have my Iphone 4 back and working the following day. BC Wireless promised it will be (my co-worker [redacted] accompanied me as a witness). The following day Friday July **, 2013 I brought my receipt in to pick up my Iphone 4 and it was still not working. I was extremely upset and dissatisfied and wanted a speedy resolution. BC Wireless offered to do and even exchange for a phone compatible in functionality as my Iphone 4 and provided me with a used Blackberry Bold 9780 (IMEI # [redacted]). The blackberry bold was not working properly and I informed BC Wireless of this matter subsequently after being discharged for the hospital and undergoing a needed surgery/medical procedure on Monday August **,2013 and provided medical documentation from the Emergency Room to collaborate my dispute (not to mention I was still bandaged all up). BC Wireless was unapologetic to my plight and totally disregarded their 7 day exchange policy. I lost my Iphone 4 8g and $40.00 in exchange for a broke Blackberry Bold.Desired Settlement: I would like BC Wireless to exchange my Blackberry Bold 9780 for a more compatible phone that works, upgrade my phone, or give me back a used TMobil Iphone 4 8g. I would also accept my $40.00 back for the unlocking of my phone with a $100.00 store credit and I will purchase my replacement phone from BC Wireless as a compromise to resolve the matter. I will pay the difference in the value of the replacement upgrade phone within reason of course. I want to see BC Wireless to show their good faith.
Review: Had two iphones repaired (cracked screens) paid $152 and $108 , inferior defective material for screen replacements both have cracked again.Desired Settlement: Phones repaired free instead of having to pay again like they want me to, since both phone screens cracked again within mere days after they repaired them due to the substandard/inferior repair products used.