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Reviews BC Wireless

BC Wireless Reviews (5)

Nov 13, 2019

The customer came to repair her son's phone on the [redacted] of August and her daughter came to repair her phone on the [redacted] of AugustWe repaired her phones and she paidIt is clearly written on the receipt that we are not responsible for LCDs and or DigitizerWe are not responsible for any physical damage to any device when it is in customers careWe replaced her screen and if they dropped it, the screen will crackIt is glass after allEven [redacted] or [redacted] or any other carrier will not cover physical damage phonesShe called in weeks later on the [redacted] of sept., we explained to her that no carrier will cover physical damage phone and that we can offer her additional discount for her repairShe refused and hung up the phoneWe again are offering additional discount for her repair but we cannot repair it for free because she damaged it and we cannot send a damaged part back to our supplier because that is not how we got it from the mThank you for understanding

The customer came to repair her son's phone on the [redacted] of August and her daughter came to repair her phone on the [redacted] of August. We repaired her phones and she paid. It is clearly written on the receipt...

that we are not responsible for LCDs and or Digitizer. We are not responsible for any physical damage to any device when it is in customers care. We replaced her screen and if they dropped it, the screen will crack. It is glass after all. Even [redacted] or [redacted] or any other carrier will not cover physical damage phones. She called in 2 weeks later on the [redacted] of sept., we explained to her that no carrier will cover physical damage phone and that we can offer her additional discount for her repair. She refused and hung up the phone. We again are offering additional discount for her repair but we cannot repair it for free because she damaged it and we cannot send a damaged part back to our supplier because that is not how we got it from the m. Thank you for understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On Tuesday July **, 2013 I brought in my used T-mobile Iphone 4 8g (IMEI # [redacted]) to BC Wireless to be repaired for technical difficulties (My phone internet was not performing well according to my cellar data plan). I was informed by BC wireless after looking at my phone that I needed to have my phone factory unlocked to fix the internet problem. I told that it would cost $40.00 and a few hours to have the issue rectified. I left my phone with BC Wireless and paid the $40.00 sadly to say and the problem was not resolved. I requested a refund and was told that they factory unlock the Iphone through a third party and they have nothing to do with that and it was my lost. I was not satisfied and demanded that they resolve the problem. BC Wireless said give them another day to see what they can do. I use my phone for work purposes and said that would be a hardship on my work however if it would solve my issue I would leave it there only if they could guarantee me I would have my Iphone 4 back and working the following day. BC Wireless promised it will be (my co-worker [redacted] accompanied me as a witness). The following day Friday July **, 2013 I brought my receipt in to pick up my Iphone 4 and it was still not working. I was extremely upset and dissatisfied and wanted a speedy resolution. BC Wireless offered to do and even exchange for a phone compatible in functionality as my Iphone 4 and provided me with a used Blackberry Bold 9780 (IMEI # [redacted]). The blackberry bold was not working properly and I informed BC Wireless of this matter subsequently after being discharged for the hospital and undergoing a needed surgery/medical procedure on Monday August **,2013 and provided medical documentation from the Emergency Room to collaborate my dispute (not to mention I was still bandaged all up). BC Wireless was unapologetic to my plight and totally disregarded their 7 day exchange policy. I lost my Iphone 4 8g and $40.00 in exchange for a broke Blackberry Bold.Desired Settlement: I would like BC Wireless to exchange my Blackberry Bold 9780 for a more compatible phone that works, upgrade my phone, or give me back a used TMobil Iphone 4 8g. I would also accept my $40.00 back for the unlocking of my phone with a $100.00 store credit and I will purchase my replacement phone from BC Wireless as a compromise to resolve the matter. I will pay the difference in the value of the replacement upgrade phone within reason of course. I want to see BC Wireless to show their good faith.

Business

Response:

On Tuesday July **,2013 the customer brought in a used iPhone which he needed to be unlocked because it was locked to a different carrier than what he was using. We gave him 24 hours, the next day he came back and the phone was not unlocked due to it was under someone else's name and information. He did express that he did not really want an iPhone but actually wanted a Blackberry for his work. I showed him a used unlocked blackberry in excellent condition that we had for sale and he agreed on an even exchange. The blackberry was tested and he himself tested the blackberry and made sure it was to his liking and was working properly. I told him verbally that this was a final sale as we do not do exchanges or returns on used phones. Upon leaving the store he seemed very happy with the blackberry. The customer came back on Monday, August [redacted], 2013, more than 7 days even if we had to abide by our policy to do the exchange, he said the phone is great but the maps on the phone is too small. When he did the exchange he never mentioned that he wanted to use the maps. He demanded his iphone back which at the time we had already sold. I told him that I could not do that because we had already sold his phone but I did offer $50 off any phone he would want to purchase. I even explained to him that if the phone was not working properly as he stated that he could have called us the every next day or have someone on his behalf call us (since he stated that he went to the emergency room), so we could hold his phone for him. He came back after 12 days even though we don't have return or exchange policy on used phone I still offered $50.00 off. He said that he is going to call the police and get his phone back. I told him that if that would make you happy go ahead but please do it outside of our store. He called the police and the police came, they asked me that if he can have his iPhone back and I again said I am sorry but we have already sold his phone if he had called us we would have held on to his phone.

Business

Response:

We have offered $50.00 off from any phone purchased and that offer still stands. If the customer wants we are more than happy to do that other than that there is not anything else I can offer.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Had two iphones repaired (cracked screens) paid $152 and $108 , inferior defective material for screen replacements both have cracked again.Desired Settlement: Phones repaired free instead of having to pay again like they want me to, since both phone screens cracked again within mere days after they repaired them due to the substandard/inferior repair products used.

Business

Response:

The customer came to repair her son's phone on the [redacted] of August and her daughter came to repair her phone on the [redacted] of August. We repaired her phones and she paid. It is clearly written on the receipt that we are not responsible for LCDs and or Digitizer. We are not responsible for any physical damage to any device when it is in customers care. We replaced her screen and if they dropped it, the screen will crack. It is glass after all. Even [redacted] or [redacted] or any other carrier will not cover physical damage phones. She called in 2 weeks later on the [redacted] of sept., we explained to her that no carrier will cover physical damage phone and that we can offer her additional discount for her repair. She refused and hung up the phone. We again are offering additional discount for her repair but we cannot repair it for free because she damaged it and we cannot send a damaged part back to our supplier because that is not how we got it from the m. Thank you for understanding.

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Description: CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Address: 218 Madison Avenue, New York, New York, United States, 10016

Phone:

+1 (212) 725-3200
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Website:

www.repairatbc.com


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