BCB Community Bank

Review: My company applied for a mortgage with BCB on 10/27/2014 for purchase of a property. We signed a Letter of Intent on 11/18/2014 and paid a deposit of $4,500. Since then, we submitted every piece of documents the bank asked for. The loan officer, Marie F[redacted] kept telling me everything was ok. She would submit my application to the loan committee immediately. Then, the holidays came, she said everyone was on vacation and she was very busy with something else. Since we purchased this property from a bankruptcy court, there was a deadline that we had to close the property. So we had to borrow partial money with bridge loans from other sources. We told the bank to refinance within 30 days so the title insurance company will not charge us again for another title insurance premium. The loan officer kept saying the underwriters were every busy. She tried to buy time by telling me the nonsense of her bank’s internal politics.

30 days after we closed the property, but the bank was still unable to deliver a commitment letter. I had no choice but to request the bank to refund my deposit so I can apply the loan from another bank.

I emailed the loan officer, Marie F[redacted] but she did not respond to my emails, nor did I receive my refund of $4,500.Desired Settlement: refund the $4,500 plus the additional title insurance premium