I've been fully charged for an order but I did not receive all of the items I purchased, and customer service was incompetent and unhelpful On 9/26/18, I received notification that my complete order was delivered via UPS in two separate packages but I only received one After first filing a claim for the missing package with UPS, they informed me that I must reach out to BCBG directly for updates regarding the claim since BCBG was the sender of the missing orderOn 9/27/18, I contacted BCBG electronically to inform them of my missing order and the claim I filed through UPS They responded on 9/that it may take up to business days to complete the investigation to determine if I was due a refund or to see if the package could be locatedOn 10/2/18, I reached out again for an update and BCBG reiterated that the investigation was ongoing Today 10/10/18, I emailed then called the company because I've yet to receive an update, refund or my package Upon speaking with "Mary" w
I've been fully charged for an order but I did not receive all of the items I purchased, and customer service was incompetent and unhelpful
On 9/26/18, I received notification that my complete order was delivered via UPS in two separate packages but I only received one After first filing a claim for the missing package with UPS, they informed me that I must reach out to BCBG directly for updates regarding the claim since BCBG was the sender of the missing orderOn 9/27/18, I contacted BCBG electronically to inform them of my missing order and the claim I filed through UPS They responded on 9/that it may take up to business days to complete the investigation to determine if I was due a refund or to see if the package could be locatedOn 10/2/18, I reached out again for an update and BCBG reiterated that the investigation was ongoing Today 10/10/18, I emailed then called the company because I've yet to receive an update, refund or my package Upon speaking with "Mary" w
I bought tops on final sale, unfortunately small size and horrible qualityCompany refuses to return
I bought items from this online store ( no retrail stores), I received them to find they do not fit me plus the quality is horrible, I would not pay $for itI got it touch with customer service, they say items on final sale and refuse to return them instead offering a refund of %and that I DONATE the tops if I won't wear them! This company doesIt put customers first, but profit even though I am not satisfied with their productsI informed them that if they had a retail store I would have went it to try the tops beforehand ordering them but it's an online store so final sale does not give any flexibilityI am losing $for their product that I am not satisfied withPlease help me get my money back for clothes that will not be usedThe way customer service handeled it by saying I can donate them is frustrating, this is not the Customers protection and satisfaction I ex
I've been fully charged for an order but I did not receive all of the items I purchased, and customer service was incompetent and unhelpful On 9/26/18, I received notification that my complete order was delivered via UPS in two separate packages but I only received one After first filing a claim for the missing package with UPS, they informed me that I must reach out to BCBG directly for updates regarding the claim since BCBG was the sender of the missing orderOn 9/27/18, I contacted BCBG electronically to inform them of my missing order and the claim I filed through UPS They responded on 9/that it may take up to business days to complete the investigation to determine if I was due a refund or to see if the package could be locatedOn 10/2/18, I reached out again for an update and BCBG reiterated that the investigation was ongoing Today 10/10/18, I emailed then called the company because I've yet to receive an update, refund or my package Upon speaking with "Mary" w
I've been fully charged for an order but I did not receive all of the items I purchased, and customer service was incompetent and unhelpful
On 9/26/18, I received notification that my complete order was delivered via UPS in two separate packages but I only received one After first filing a claim for the missing package with UPS, they informed me that I must reach out to BCBG directly for updates regarding the claim since BCBG was the sender of the missing orderOn 9/27/18, I contacted BCBG electronically to inform them of my missing order and the claim I filed through UPS They responded on 9/that it may take up to business days to complete the investigation to determine if I was due a refund or to see if the package could be locatedOn 10/2/18, I reached out again for an update and BCBG reiterated that the investigation was ongoing Today 10/10/18, I emailed then called the company because I've yet to receive an update, refund or my package Upon speaking with "Mary" w
I bought tops on final sale, unfortunately small size and horrible qualityCompany refuses to return
I bought items from this online store ( no retrail stores), I received them to find they do not fit me plus the quality is horrible, I would not pay $for itI got it touch with customer service, they say items on final sale and refuse to return them instead offering a refund of %and that I DONATE the tops if I won't wear them! This company doesIt put customers first, but profit even though I am not satisfied with their productsI informed them that if they had a retail store I would have went it to try the tops beforehand ordering them but it's an online store so final sale does not give any flexibilityI am losing $for their product that I am not satisfied withPlease help me get my money back for clothes that will not be usedThe way customer service handeled it by saying I can donate them is frustrating, this is not the Customers protection and satisfaction I ex