BCBG (Runway) Reviews (1)
BCBG (Runway) Rating
Description: Clothing - Retail
Address: 1601 Walnut St., Philadelphia, Pennsylvania, United States, 19102
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Description: Clothing - Retail
Address: 1601 Walnut St., Philadelphia, Pennsylvania, United States, 19102
Add contact information for BCBG (Runway)
Review: Item purchased 2 items on 12/23/13 from this store. I was told them items were 40% off with an additional 20% off. I was never informed they were final sale items and could not be returned if needed. I paid with credit and signed the receipt. After I signed it was stamped "final sale" and placed in the store bag by the employee. Unsure as whether the size was appropriate I initially thought I could try it on at home get a second opinion and if need return since the store did not have a larger size. I looked online and saw the product was available for a larger size. I contacted the store immediately on 12/23 speaking w/ the employee who assisted me about the sizes online and how I wanted to return my item. At that time again she had not informed that my item could not be returned; however, she did say she would contact other stores to see if they had a larger size and call me back. Once she returned my call she said informed me no other stores had a larger size and that I should just go home, give it a couple of days and see what I thought thereafter. She indicated if I still was unsure I could come back. I contacted the manager on 12/24 to speak about the matter. She indicated that I had signed the receipt that said final sale...no receipts print out final sale! I was also assisted by two other employees during my shopping and nobody informed me of the store's policyDesired Settlement: I would like a refund because as the customer I was not informed prior to my purchase of the store policy of the item purchased. The "final sale" was placed on the receipt after my card was swiped. I looked online for the item and it is not even listed in the final sale section. I also contacted customer service and was informed if I purchased the item I could return it in 14 days for a refund.