BCD Travel

This travel agency is the worst! They were contracted by my husband's employer to coordinate the annual incentive trip. From early February until mid-May we had the most difficult time reaching our representative. They only give an email address so I had to go online and track down a phone number for BCD. At first no one could find our booking. Then they were confused about who was handling our reservations. The coordinator assigned to us took DAYS to respond to simple questions via email so I had to keep calling and leaving messages with others for her to get back to us. We did not receive complete final air reservations until the Friday before Monday morning take off! We extended our trip and she initially got the wrong return date for our charter. Eventually, we changed plans and they were able to manage this. But for an 8-hour flight to Hawaii and as well as the return flight, they were not able to get seats for me and my husband next to each other! How is that with 2 months to plan? Maybe they didn't even try since I kept bugging them? How would you feel if a travel agency was there to provide a service yet they did not communicate effectively, did not provide details until right before you left on the trip, and could not even get adjoining seats for an 8-hour flight?! Beware!

The earthquake insurance was a concern because of where she lives, not for [redacted] As for the written proof, she was emailed a copy of the invoice clearly showing what the insurance was and the cost on September 14, and that was also followed up with a mailed copy along with the invoice for her trip Both Mrand Mrs [redacted] admitted to having those copies and if there were any concerns at that time had this been brought to our attention immediately, we could have cancelled This also was posted to their [redacted] credit card, as a separate charge in the amount of $from AAA in September 2015, but again we had no questions or concerns from Mror Mrs [redacted] To reiterate, even after months from purchase we were able to work with [redacted] insurance to offer Mr [redacted] the opportunity to reduce his policy from Any Reason to Standard insurance with a refund of $418.20, to which he declined Unfortunately we are now unable to offer that option because of the cancellation and usage of the policy Thank you, Debbie D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com:The response by AAA- [redacted] is so ridiculous that it hardly warrants a response.....To say my wife wanted earthquake insurance on a trip to [redacted] is so far out there it doesn't even make sense...At NO time did my wife agree to a $trip insurance policy.....If AAA- [redacted] can produce an e-mail, signed agreement, or anything else I like them to produce it....Yes, the trip policy was used because our son in law had to have emergency back surgery...But that has no bearing on the price we were charged....To charge my wife double because she was traveling as a single doesn't hold water either....We could have bought a "any reason" policy from [redacted] for $421, and we would have done that had we had the chance....There is no way my wife would have ever accepted a $travel insurance policy....If AAA- [redacted] says she agreed to this policy then lets see the documentation I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:First of all we do live in [redacted] where earthquakes are a concern but my wifes flights were out of [redacted] and back into [redacted] (we live there in the summer) So why would we be concerned about earthquakes....ridiculous!...so this just shows that AAA- [redacted] doesn't have a clue about this request for a refund....2nd...they make the claim my wife was traveling as a single...she was on the same reservation as our daughter and son in law...how else could we have used the "any cancellation option" if she was on a separate reservation?....3rd....AAA- [redacted] may have e-mailed us the amount she was getting charged for the trip insurance policy but we never received it or did we say we did.....The bottom line is that AAA- [redacted] just got caught overcharging my wife and now they just won't be honest about it I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I spoke to Ms [redacted] and explained that this was not in our territory and that I had contacted the Revdex.com and left a message for Ms [redacted] explaining this This is from [redacted] *** They can be reached at [redacted] ** [redacted] or by calling [redacted] Thank you

After reviewing the complaint, Membership has issued new cards with the correct expiration date to reflect the request of the member I have spoken with member apologizing for the manner in which she was handled and for AAA not doing what should have been done initially, honoring the month expiration date Our employee will be coached in customer service and that she should have provided the months membership so this type of interaction does not happen in the future My direct telephone number was provided to the member with a request that she calls me if she hasn't received the new cards by the end of next week Thanks, [redacted] Director Automotive Services, AAA Allied Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] My view on this matter is still the fact AAA agent made a mistake that went unnoticedThe reason I declined the credit from the airlines, is due to the fact it was not their faultYes I'm madAnyone would be

Ms [redacted] is absolutely correct in that her tow of miles should have been covered by her membership with no out of pocket expense on her behalf AAA Plus Membership covers her for a tow of up to miles from the point of breakdown This driver was in error when demanding money from Ms*** We are following up with the owner of [redacted] to address this issue concerning the driver's behavior and actions AAA apologizes for the inconvenience that Ms [redacted] experienced We are sincerely sorry that her road service request was handled incorrectly I have requested that our member relations department issue a check in the amount of $and mailed to the address listed on this complaint They should have done that initially and not offered the renewal certificate The check should be in the mail today or tomorrow If Ms [redacted] doesn't receive it by next week please have her contact me directly at my telephone ###-###-#### Again, AAA apologizes for the inconvenience and the way this service request was handled Ms [redacted] has been a member of AAA for more than years and we greatly appreciate her loyalty to our Club Please give me a call if I can be of any further assistance Thanks for bringing this to my attention so it can be handled correctly and in a timely manner Happy Holidays, [redacted] ***, Director Automotive Services, AAA Allied Group, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** 5/11/ Car body shop emailed estimate of $to a AAA as they requested but no Response or check yet from AaaI called Alyssa several times left messages but no response

Business called stating check was mailed 6/16/and customer should be receiving it any day now

Although the last membership was credited to my account that's because in around March I was left stranded the initial time then this incident the same senerio I believe I'm entitled to my original membership fee because the second year was granted for mistreatment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. AAA response to my concern was not accurate. The respondant stated they have made several calls to my number but I have not received these calls. I'm aware they do have the correct telephone number on file and they may wish to check their records. I appreciate the partial refund but I still want a phone call to the number listed on my AAA account. Thank you
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I wanted to know what their timeline is for reversing the charge on the credit cardI haven't received it and I haven't had any communication from them at allCan you please provide an ETA or status update?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update
it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
AAA sent a driver out and they retested the battery and found that a replacement was necessary so they replaced the battery as they should have the first time
Regards,
*** ***