BCG Property Management LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSee attached text messages forwarded from consumer Regards, [redacted]

The property owner hired us several months ago to manage his properties through the sales process. The tenant has stated that she is dealing with repairs issues that precede our tenure as manager. All repair requests we receive are treated seriously and, as we've stated to the tenant,... follow the normal course of owner approval requirement before we can proceed with the work. The portion of the job surrounding the plumbing leak has been scheduled with our plumber as we have already advised the tenant. This repair is expected to be completed within 1 week. However, the aspect of the complaint surrounding the rebuilding of the bathroom floor has not received building owner approval at this time.

I do not accept that this is marked unresolved. we have been dealing with this very difficult and unreasonable tenant for some time now. the fact that she is claiming she has been dealing with issues for several years simply precedes our tenure as property managers. we have told them on many many occasions that the owner has not approved us to put in a new bathroom floor and re-plumb the house, which is what they are requesting. we did come out recently and replaced her faucet which is what we were approved to do. we are a service provider for the property owner. we are not allowed to rebuild the house at our discretion. we have advised the tenent on many occasions that if they are not happy with it they can find a new apartment that better suits their needs.

I do not accept that this is marked unresolved.  we have been dealing with this very difficult and unreasonable tenant for some time now.  the fact that she is claiming she has been dealing with issues for several years simply precedes our tenure as property managers.  we have told them on many many occasions that the owner has not approved us to put in a new bathroom floor and re-plumb the house, which is what they are requesting.  we did come out recently and replaced her faucet which is what we were approved to do.  we are a service provider for the property owner.  we are not allowed to rebuild the house at our discretion.  we have advised the tenent on many occasions that if they are not happy with it they can find a new apartment that better suits their needs.

The property owner hired us several months ago to manage his properties through the sales process.  The tenant has stated that she is dealing with repairs issues that precede our tenure as manager.  All repair requests we receive are treated seriously and, as we've stated to the tenant,...

follow the normal course of owner approval requirement before we can proceed with the work.  The portion of the job surrounding the plumbing leak has been scheduled with our plumber as we have already advised the tenant.  This repair is expected to be completed within 1 week.  However, the aspect of the complaint surrounding the rebuilding of the bathroom floor has not received building owner approval at this time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. See attached text messages forwarded from consumer.
Regards,
[redacted]