I am rejecting this response because:This is a blatant lie as stated the driver only stated the tow would cost $never disclosed any other fees until arrival at our destinationMyself and my Fiancé argued with the driver when he changed the price because he never stated it before hand and if he did we wouldn't have used his servicewe only had $which we obtained from the Sunocoatm because he doesn’t take debit/credit cards and we had to have him wait while myself and my mother drove to the bank to retrieve additional fundsI said well we don't have $because you said it was $and he said well that's the costI left my fiancé with the driver and my mother had to drive me to the bank to get more cash while they waitedNever did the driver state he needed to take an alternate route because of the snowy conditions as it was no longer snowing when we were drivingThe driver stated “I’m taking this route to save you miles” as the way he went was unfamiliar to meDuring this route he got lost and added mileage onto our tripUltimately the odometer readmiles which is not I was charged a total of $which is way over the $total I was quoted before my truck was loadedNever did my fiancénor I state we were happy with any services as we were duped out of an additional $and pissed that we had to spend extra money that wasn’t disclosed by thedriver prior to tow It's obvious that this company has a shady business as they take longer routes and rounds up the mileage amount to increase the cost for their services and does not disclose all fees before loading vehicles, nor do they list the fees on the receipt, to scam the client during their time of needI called the company on Monday and was told those are the fees by a representative named [redacted] as ***n the manager was out for the dayI was also told the fees are on a case by case basis and I called during snowy conditionsI am requesting a reimbursement for the extra distance and undisclosed fee amount of $for a total of $175.00If I was pleased with my services I wouldn’t have disputed the drivers negligence, called to speak to the manager on Monday nor would I be requesting a refund or filing a complaint for this companies shady practices
I am rejecting this response because:This is a blatant lie as stated the driver only stated the tow would cost $never disclosed any other fees until arrival at our destinationMyself and my Fiancé argued with the driver when he changed the price because he never stated it before hand and if he did we wouldn't have used his servicewe only had $which we obtained from the Sunocoatm because he doesn’t take debit/credit cards and we had to have him wait while myself and my mother drove to the bank to retrieve additional fundsI said well we don't have $because you said it was $and he said well that's the costI left my fiancé with the driver and my mother had to drive me to the bank to get more cash while they waitedNever did the driver state he needed to take an alternate route because of the snowy conditions as it was no longer snowing when we were drivingThe driver stated “I’m taking this route to save you miles” as the way he went was unfamiliar to meDuring this route he got lost and added mileage onto our tripUltimately the odometer readmiles which is not I was charged a total of $which is way over the $total I was quoted before my truck was loadedNever did my fiancénor I state we were happy with any services as we were duped out of an additional $and pissed that we had to spend extra money that wasn’t disclosed by thedriver prior to tow It's obvious that this company has a shady business as they take longer routes and rounds up the mileage amount to increase the cost for their services and does not disclose all fees before loading vehicles, nor do they list the fees on the receipt, to scam the client during their time of needI called the company on Monday and was told those are the fees by a representative named [redacted] as ***n the manager was out for the dayI was also told the fees are on a case by case basis and I called during snowy conditionsI am requesting a reimbursement for the extra distance and undisclosed fee amount of $for a total of $175.00If I was pleased with my services I wouldn’t have disputed the drivers negligence, called to speak to the manager on Monday nor would I be requesting a refund or filing a complaint for this companies shady practices