May 30, 2014Dear [redacted] ,I am writing in response to your letter outlining [redacted] s complaints surrounding her experiences while a client of BCMThere are several pertinent facts which I will address individually belowhowever, I must first state that I and my employees have spoken with [redacted] on a few occasionsEach time we have behaved in a courteous and professional manner; however, in virtually every conversation my employees have had to deal with profane language and unprofessional behavior directed at them by [redacted] , to the point that on some occasions my employees were authorized to terminate the conversations in a professional manner.Relevant Facts:• BCM Payroll Services Incbegan providing payroll services to this client on June 28, 2013, so the time frame is ten months versus the year as stated in the complaint,• Beginning in January 2014, client notified BCM Payroll the desire to begin prepaying invoicesThis is not our business model; our policy is to have payment issued with each payroll processed and received by the client.o Client only prepaid for one month (January 2014); beginning in February, payments were received after the fact,o BCM Payroll was notified that the April payment was mailed on April 28, (this was after several phone calls attempting to garner information on the status of payment.o When payment was finally received, the envelope was postmarked May , and the check was drawn on an out-of-state bank.• During the interim, the decision was made to suspend the clients access to the Self-Service Access Portal until such time that payment had been receivedIt is important to note that the client still had access to their quarterly information as these reports were emailed as requested.• The checks were deposited on May , and on May 20, 2014, access to the online portal was restoredWe waited two weeks to ensure the checks cleared our bank.• The client stated that since beginning services with BCM they have received three IRS notices concerning discrepancies with their payroll reportingThis is a true statement; however, it is not a complete statementTwo of the three notices were from time periods when they were with their former payroll providerThe mistake in question did carryover to our services; however, it involved erroneous information provided by the clientWe resolved the issue for the former provider and the carry forward periodThe third notice was due to a tax payment that was returned by their bank for reasons unknown to us, an issue that can only be attributable to the employer notto BCM Payroll
May 30, 2014Dear [redacted] ,I am writing in response to your letter outlining [redacted] s complaints surrounding her experiences while a client of BCMThere are several pertinent facts which I will address individually belowhowever, I must first state that I and my employees have spoken with [redacted] on a few occasionsEach time we have behaved in a courteous and professional manner; however, in virtually every conversation my employees have had to deal with profane language and unprofessional behavior directed at them by [redacted] , to the point that on some occasions my employees were authorized to terminate the conversations in a professional manner.Relevant Facts:• BCM Payroll Services Incbegan providing payroll services to this client on June 28, 2013, so the time frame is ten months versus the year as stated in the complaint,• Beginning in January 2014, client notified BCM Payroll the desire to begin prepaying invoicesThis is not our business model; our policy is to have payment issued with each payroll processed and received by the client.o Client only prepaid for one month (January 2014); beginning in February, payments were received after the fact,o BCM Payroll was notified that the April payment was mailed on April 28, (this was after several phone calls attempting to garner information on the status of payment.o When payment was finally received, the envelope was postmarked May , and the check was drawn on an out-of-state bank.• During the interim, the decision was made to suspend the clients access to the Self-Service Access Portal until such time that payment had been receivedIt is important to note that the client still had access to their quarterly information as these reports were emailed as requested.• The checks were deposited on May , and on May 20, 2014, access to the online portal was restoredWe waited two weeks to ensure the checks cleared our bank.• The client stated that since beginning services with BCM they have received three IRS notices concerning discrepancies with their payroll reportingThis is a true statement; however, it is not a complete statementTwo of the three notices were from time periods when they were with their former payroll providerThe mistake in question did carryover to our services; however, it involved erroneous information provided by the clientWe resolved the issue for the former provider and the carry forward periodThe third notice was due to a tax payment that was returned by their bank for reasons unknown to us, an issue that can only be attributable to the employer notto BCM Payroll
Revdex.com: At this time, I have not been contacted by BCM Payroll Services regarding complaint ID [redacted] Regards, [redacted]