What more can we do for you? Your order was processed and shipped within the listed time frame and we addressed all of your concerns via email within one dayThis is not a valid complaint for the Revdex.com
We never "cut a deal" with you to get you to pay the debt you owedThis is ridiculousWE OFFERED to forgive the fees to extend some leniency for the debtThere was no quid pro quo or deal that was madeWe were not obligated in any way to waive the fees and interest that you owed on the debtSo what did you do with the kindness that we extended? You got personal, calling names getting belligerentThat kindness offer of waiving the fees ended when you decided to take your correspondence into the mudWe do not expect you to be happy about money you oweWe'll expect the payment of the fees and interest soon
Over the course of a year we gave this person the opportunity to pay the debt he owedHe declined to pay his debt so the account was sent to collectionsIn an attempt to make it easier for the customer and extend some forgiveness we offered to waive the interest fee and collection fee that are associated with bad debtIn the course of making the payment for the original debt, the customer became increasingly hostile and agitatedAfter not agreeing to the terms outlined, acting belligerently, calling names and resorting to personal attacks we decided to tack on the fees and interest expense the customer owesThe customer is responsible under the terms agreed to when the order was placed and is obligated by law to agree to those termsThe Revdex.com should not be in the business of propping up the complaints of a scorned customer who would not pay the debt they owed and are now dealing with a collections companyFurther, the Revdex.com should not be involved in legal debt collection proceedings by giving credence to a complaint that is nothing more than an attempt to tarnish the name of the company
The processing time as indicated on the website is 1-business daysYour order processed and the tracking was emailed to you and immediately made available to you in your accountWhy would you file a complaint when you had the tracking information for your order immediately after it processed? We had two emails from you on 8/and 8/which were replied to on 8/so you filed a frivolous complaint for nothing
A refund was issued for this return days agoWe have been in direct email communication since the item was deliveredIn addition it was made very clear through email communication, the processing and refund time for a return
Complaint: [redacted] I am rejecting this response because:After many calls and emails, I did receive a response - and it is a shame to have to go to these lengths to get a response I have now received a tracking number (no shipment), which hours later says the shipment does not exist I emailed the company back and received the following automated response: "Thank you for your emailEmail and phone support may be delayed from September 21st until September 28th." This is simply not how business is done If I were the only one complaining, it could be considered an isolated incident,however, if you google instrument alley, the evidence of this recurring, poor business practice is significanthttps://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=...⇄ Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear Sirs; I recently filed a compliant against a questionable online company, Instrument Alley, (Revdex.com complaint# [redacted] ) who has knowingly kept $by charging me twice for an orderIn the course of the past months, I have constantly sent Ben P [redacted] all banking information showing his company charged my Visa card, as well as cashed my check showing they have charged me twice for the same order (Instrument Alley order # ***.) In Ben P [redacted] 's response to my complaint, he is not truthful in this response, as he was paid in full via my Visa card on 11/25/2016, But when I had not received the merchandise, I placed a dispute on the purchase 12/15/2016, which was reversed on 1/23/(by my request, after receiving the merchandise weeks after ordering it)My bank has disclosed information that this dispute ended on this 1/23/dateSee attached complete history from my banking facility showing that my dispute has ended 1/23/2017, with Instrument Alley charging my Visa card $283.98, as well as cashing my personal check for the very same Instrument Alley order # *** Also, Ben adds in his response to this complaint that "WE" must work with the bank to resolve this......Only I have worked with my bank, I have sent Ben P [redacted] absolutely all banking paperwork showing this double payment, the cashed check, the visa charge, and paperwork showing my card dispute has ended 1/23/Yet Ben has done nothing to return my money All of my banking information was provided to Ben P [redacted] proving he charged me twice for the same purchase for the past months, yet he still hides behind his fallacy that there is a chargeback pending.......My dispute was dropped 1/23/by my banking facility, I have sent him paperwork indicating this, yet he still will not return this extra $he took from me due to his fictitious pending chargeback So again, I must tell you I HAVE worked with card services, and my bank, I have dropped my dispute months ago, he has received all paperwork to prove that my dispute has been dropped since 1/23/2017, yet Ben still chooses to keep my money for the past monthsMy visa charge has been paid to Instrument Alley, as well as I paid via check, the bank cannot reverse or refund any of this, only Instrument Alley can return this money which is not theirsSo Ben P [redacted] 's complete response to my complaint is invalidA reputable business would have seen this double payment immediately, then sent a refund I have indicated to him numerous times in my emails that I will drop this Revdex.com complaint as soon as I receive my $refund, yet he chooses to do nothing to correct his billing error Unlike he states in his response, there is a very easy resolution to this, he "simply" needs to send me my $refund Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The business I had a dispute/complaint with facilitated a refund from the manufacturer.Sincerely, [redacted]
It seems there has been some major misunderstanding hereAn order was placed days ago, an order that has already shippedAn invoice was sent to the email address providedAn email confirmation and response was also sent to the customer in response to a shipping concern The order tracking number is FedEx [redacted] We have received personal threats and disturbing messages from this customer over an order that was shipped well within he listed processing of 1-business days
Order processing takes 1-daysCard was pre authorized on 8/23/ Card was charged on 8/when the shipping label processedYou can't cancel an order once it has been processedWe have two emails from you and you file a complaint with the Revdex.com?
Please remove this complaintThis is unwarranted and completely irrelevantThis customer placed an order for an itemTHEY WERE NOT AND HAVE NOT BEEN CHARGEDTheir card was pre-authorized when the order was placed for an item that was out of stockWe do not charge a customers credit card for an order until it actually ships outWe IMMEDIATELY emailed the customer, letting them know the item was out of stock and it would be at least 10-days before the item would shipThey agreed to waitFrom the customer: " Hello, I am ok waitingThank you for the updateTake care, Sent from my iPhone That was days ago and the product was scheduled to ship next weekThe next communication we receive from the customer is a Revdex.com complaint?? We don't need reports like this tarnishing our valued reputation because a customer is confused, impatient, has a bad memory or hasn't checked their bank recordsWe have cancelled the order and the customer is aware of thisWe spoke with him on live chat todayThere will be no further confusion or communication with this customerIf you need verification that the customer was NEVER charged, please request it so this report does not affect our rating in any way or show as a complaint on our profileThis is NOT a legitimate complaint
***, we sent you a refund check per direction from the card processorCheck number *** was cashed on 6/22/What is the issue now?
What more can we do for you? Your order was processed and shipped within the listed time frame and we addressed all of your concerns via email within one dayThis is not a valid complaint for the Revdex.com
We never "cut a deal" with you to get you to pay the debt you owedThis is ridiculousWE OFFERED to forgive the fees to extend some leniency for the debtThere was no quid pro quo or deal that was madeWe were not obligated in any way to waive the fees and interest that you owed on the debtSo what did you do with the kindness that we extended? You got personal, calling names getting belligerentThat kindness offer of waiving the fees ended when you decided to take your correspondence into the mudWe do not expect you to be happy about money you oweWe'll expect the payment of the fees and interest soon
Over the course of a year we gave this person the opportunity to pay the debt he owedHe declined to pay his debt so the account was sent to collectionsIn an attempt to make it easier for the customer and extend some forgiveness we offered to waive the interest fee and collection fee that are associated with bad debtIn the course of making the payment for the original debt, the customer became increasingly hostile and agitatedAfter not agreeing to the terms outlined, acting belligerently, calling names and resorting to personal attacks we decided to tack on the fees and interest expense the customer owesThe customer is responsible under the terms agreed to when the order was placed and is obligated by law to agree to those termsThe Revdex.com should not be in the business of propping up the complaints of a scorned customer who would not pay the debt they owed and are now dealing with a collections companyFurther, the Revdex.com should not be involved in legal debt collection proceedings by giving credence to a complaint that is nothing more than an attempt to tarnish the name of the company
The processing time as indicated on the website is 1-business daysYour order processed and the tracking was emailed to you and immediately made available to you in your accountWhy would you file a complaint when you had the tracking information for your order immediately after it processed? We had two emails from you on 8/and 8/which were replied to on 8/so you filed a frivolous complaint for nothing
A refund was issued for this return days agoWe have been in direct email communication since the item was deliveredIn addition it was made very clear through email communication, the processing and refund time for a return
Complaint: [redacted] I am rejecting this response because:After many calls and emails, I did receive a response - and it is a shame to have to go to these lengths to get a response I have now received a tracking number (no shipment), which hours later says the shipment does not exist I emailed the company back and received the following automated response: "Thank you for your emailEmail and phone support may be delayed from September 21st until September 28th." This is simply not how business is done If I were the only one complaining, it could be considered an isolated incident,however, if you google instrument alley, the evidence of this recurring, poor business practice is significanthttps://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=...⇄ Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear Sirs; I recently filed a compliant against a questionable online company, Instrument Alley, (Revdex.com complaint# [redacted] ) who has knowingly kept $by charging me twice for an orderIn the course of the past months, I have constantly sent Ben P [redacted] all banking information showing his company charged my Visa card, as well as cashed my check showing they have charged me twice for the same order (Instrument Alley order # ***.) In Ben P [redacted] 's response to my complaint, he is not truthful in this response, as he was paid in full via my Visa card on 11/25/2016, But when I had not received the merchandise, I placed a dispute on the purchase 12/15/2016, which was reversed on 1/23/(by my request, after receiving the merchandise weeks after ordering it)My bank has disclosed information that this dispute ended on this 1/23/dateSee attached complete history from my banking facility showing that my dispute has ended 1/23/2017, with Instrument Alley charging my Visa card $283.98, as well as cashing my personal check for the very same Instrument Alley order # *** Also, Ben adds in his response to this complaint that "WE" must work with the bank to resolve this......Only I have worked with my bank, I have sent Ben P [redacted] absolutely all banking paperwork showing this double payment, the cashed check, the visa charge, and paperwork showing my card dispute has ended 1/23/Yet Ben has done nothing to return my money All of my banking information was provided to Ben P [redacted] proving he charged me twice for the same purchase for the past months, yet he still hides behind his fallacy that there is a chargeback pending.......My dispute was dropped 1/23/by my banking facility, I have sent him paperwork indicating this, yet he still will not return this extra $he took from me due to his fictitious pending chargeback So again, I must tell you I HAVE worked with card services, and my bank, I have dropped my dispute months ago, he has received all paperwork to prove that my dispute has been dropped since 1/23/2017, yet Ben still chooses to keep my money for the past monthsMy visa charge has been paid to Instrument Alley, as well as I paid via check, the bank cannot reverse or refund any of this, only Instrument Alley can return this money which is not theirsSo Ben P [redacted] 's complete response to my complaint is invalidA reputable business would have seen this double payment immediately, then sent a refund I have indicated to him numerous times in my emails that I will drop this Revdex.com complaint as soon as I receive my $refund, yet he chooses to do nothing to correct his billing error Unlike he states in his response, there is a very easy resolution to this, he "simply" needs to send me my $refund Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The business I had a dispute/complaint with facilitated a refund from the manufacturer.Sincerely, [redacted]
It seems there has been some major misunderstanding hereAn order was placed days ago, an order that has already shippedAn invoice was sent to the email address providedAn email confirmation and response was also sent to the customer in response to a shipping concern The order tracking number is FedEx [redacted] We have received personal threats and disturbing messages from this customer over an order that was shipped well within he listed processing of 1-business days
Order processing takes 1-daysCard was pre authorized on 8/23/ Card was charged on 8/when the shipping label processedYou can't cancel an order once it has been processedWe have two emails from you and you file a complaint with the Revdex.com?
Please remove this complaintThis is unwarranted and completely irrelevantThis customer placed an order for an itemTHEY WERE NOT AND HAVE NOT BEEN CHARGEDTheir card was pre-authorized when the order was placed for an item that was out of stockWe do not charge a customers credit card for an order until it actually ships outWe IMMEDIATELY emailed the customer, letting them know the item was out of stock and it would be at least 10-days before the item would shipThey agreed to waitFrom the customer: " Hello, I am ok waitingThank you for the updateTake care, Sent from my iPhone That was days ago and the product was scheduled to ship next weekThe next communication we receive from the customer is a Revdex.com complaint?? We don't need reports like this tarnishing our valued reputation because a customer is confused, impatient, has a bad memory or hasn't checked their bank recordsWe have cancelled the order and the customer is aware of thisWe spoke with him on live chat todayThere will be no further confusion or communication with this customerIf you need verification that the customer was NEVER charged, please request it so this report does not affect our rating in any way or show as a complaint on our profileThis is NOT a legitimate complaint