The unit was purchased from Gander Mtnand there return/warranty policy is the customers guidelineBCS handles the manufacture warrantPer reviewing the correspondence between the customer and Customer Service there was no request made for a refund or an upgradeIf there was the customer would have been referred to Gander Mtnwhere the purchase was madeAs a curtesy the unit will be returned at a no charge Please let me know if there is any additional information I can provide [redacted] Vice President Of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In several conversations with *** *** (not sure of spelling of last name) of BCS it was established that the company would not give a refund nor had an upgrade available in lieu of this product I have several saved voicemail messages verifying these conversations but am unsure as to how to share with you in this correspondence?
Regards,
*** ***
The unit was purchased from Gander Mtn. and there return/warranty policy is the customers guideline. BCS handles the manufacture warrant. Per reviewing the...
correspondence between the customer and Customer Service there was no request made for a refund or an upgrade. If there was the customer would have been referred to Gander Mtn. where the purchase was made. As a curtesy the unit will be returned at a no charge.
Please let me know if there is any additional information I can provide.
The unit was purchased from Gander Mtnand there return/warranty policy is the customers guidelineBCS handles the manufacture warrantPer reviewing the correspondence between the customer and Customer Service there was no request made for a refund or an upgradeIf there was the customer would have been referred to Gander Mtnwhere the purchase was madeAs a curtesy the unit will be returned at a no charge Please let me know if there is any additional information I can provide [redacted] Vice President Of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In several conversations with *** *** (not sure of spelling of last name) of BCS it was established that the company would not give a refund nor had an upgrade available in lieu of this product I have several saved voicemail messages verifying these conversations but am unsure as to how to share with you in this correspondence?
Regards,
*** ***
The unit was purchased from Gander Mtn. and there return/warranty policy is the customers guideline. BCS handles the manufacture warrant. Per reviewing the...
correspondence between the customer and Customer Service there was no request made for a refund or an upgrade. If there was the customer would have been referred to Gander Mtn. where the purchase was made. As a curtesy the unit will be returned at a no charge.
Please let me know if there is any additional information I can provide.
[redacted]
Vice President Of Operations