BD Car Care

Dear Sir or Madam:I am requesting that you reverse the chargeback case referenced above due to the reasons listed this letter.On April 23, 2015, I performed the following services to [redacted] [redacted] as shown on invoice number ***:• Replaced radiator which had been leaking with a new OEM (Original Equipment Manufacturer) radiator• Replaced lower radiator hose• Replaced coolant• Performed pressure testAt the time of service on April 23, 2015, the odometer reading on the vehicle as shown on the invoice was 126,miles.The replacement lower radiator hose came with a new spring clamp to securely attach it to the engine.The spring clamp requires a special tool to loosen the clamp enough to secure the hose before releasing the spring which firmly secures the clamp in placeOnce the clamp is in place, the pressure of the clamp holds securely and cannot be moved by hand without a long nose vise grip tool.The purpose of the pressure test is to allow the engine to run long enough to heat to operating temperature, which causes the thermostat to open, which keeps the engine from overheating by allowing the coolant to begin flowing through the radiator and engine block at operating pressureHad the clamp been installed improperly, the pressure of the hot coolant inside of the hose would have caused the hose to forcefully separate from the engine block immediately after the thermostat opened.I do not believe [redacted] account of me trying to "push the radiator with my shoulder" while installing it was accurateThe radiator installation is not easy on this type of vehicle and I believe she may have assumed that it was a quick job because she was impatient with meWhile preparing this letter, I looked up the labor reference guide for the customary labor charge in connection with the service I performed on [redacted] vehicleThis is what I discovered:Radiator installation: hoursLower radiator hose installation: hoursPressure test: HoursTotal customary labor Hours At my labor rate of $per hour, the total "customary" labor charge should have been $As you can see on the invoice, I only charged $in total labor.When I released the vehicle to [redacted] on April 23, 2015, it had been tested by me and was found to be in good working condition with the repairs being performed properly and to my satisfaction[redacted] accused me in her letter of not "recalibrating/resetting the control unit" at that time, which is not trueHad I not done that, her check engine light would have remained on when after I completed the service on her vehicleI need to point out that when [redacted] notified me that the coolant had burst out of her radiator on May 29, 2015, she had driven the car for five weeks and miles after the service I performed on April 23, 2015, when I replaced the radiator, lower radiator hose, and spring clampI also need to clarify that neither the lower radiator hose, the spring clamp, nor the radiator had failedWhen the vehicle was returned to me on May 29,2015, I had noticed the following changes since the service I performed on April 23, 2015:• The spring clamp on the lower radiator hose had been physically relocated to the center of the hoseThis could not have happened on its own, regardless of how it was installedThis could have only been done by reducing the tension of the clamp by compressing the points of the clamp with a long nose vise grip tool while relocating the clamp.• The end of the lower radiator hose that connects to the engine block was completely disconnected.• Everything under the hood had been pressure washed and detail cleanedThere was no sign of coolantspraying anywhere within the engine compartment• The two front brake rotors had been replaced so recently, it appeared that the vehicle had not been driven since the repairIn fact, the brake grease was still on the rotors and had not been properly cleaned prior to operation.When [redacted] informed me that the coolant burst out of her radiator, I had a friend of mine tow the vehicle to me who offered a significant discount on his towing serviceI also put [redacted] in touch with another friend of mine who was able to provide her a rental car at a 50% discountI would have paid for these costs had the issue been associated with failure of the parts I installed or improper installation of these partsHowever, this was not the caseHad the radiator hose and/or spring clamp been improperly installed by me on April 23, 2015, the radiator hose would have forcefully separated from the engine block and the coolant would have leaked out when the engine first heated to operating temperature immediately following the installation serviceThe hose would not have held pressure and stayed in place for five weeks and miles [redacted] claim of improper installation in this circumstance is not logical.Due to the fact that the hose held pressure as long as it did, and combined with the fact that it was evident that *** [redacted] vehicle had just been serviced by another repair facility, it appeared to me that the spring clamp had been relocated and secured to the center of the lower radiator hose (no longer securing it to the engine block) by someone in an act of sabotage.On May 30, 2015, I performed the following services to [redacted] vehicle as shown on invoice number ***, which shows an odometer reading of 126,miles (miles were driven since the previous service):• Re-attached the same lower radiator hose to the engine block• Secured the radiator hose with the same spring clamp• Secured the radiator hose with a second clamp for additional reinforcement• Replaced coolant• Performed a pressure test• Performed road testThe coolant I used in this vehicle is manufactured by [redacted] It is sold in concentrate, which requires me to dilute it prior to installationThe outside of the gallon container I used to dilute it is yellow and looks in appearance to a [redacted] antifreeze containerI can see how [redacted] perceived that I used [redacted] antifreeze in her vehicleHowever, it was only the container I used to dilute the concentrated [redacted] before I filled her radiatorI should also point out that I only charged [redacted] $in total labor in connection with the secondary service performed on May 30,2015.The one year warranty for the service performed on April 23, is still in effect and I will continue to honor the warranty if any of the parts fail within that timeI do not feel that I should be responsible for the entire cost of both service repairs and parts when the spring clamp on the lower radiator hose had been relocated after five weeks and miles of drivingThe hose and clamp would have never held in place for that long if was installed improperlyThe new radiator, lower radiator hose, and spring clamp that I installed in [redacted] vehicle on April 23, were still fully operational as of the completion of my last service performed on May 30, The fact that *** [redacted] is attempting to charge back the costs of both invoices is an attempt to obtain these items from me for freeMy business has been in place for thirteen yearsThis is the first charge back claim I have ever encounteredBased on the above statement, which is true and accurate to the best of my knowledge, the chargeback claim cannot be substantiated.Please feel free to reach out to me if any further information is needed at ###-###-####

Revdex.com, I have reviewed the response made by the Merchant in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below MY RESPONSE: The Merchant, BD Car Care, has FAILED to respond to my complaint ID [redacted] filed with the Revdex.com of [redacted] The merchant responded, in part to a another (different) Complaint, filed by me thru a totally different venue, and his answer has no bearing on the complaint filed with the Revdex.com of [redacted] My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # ***, as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a YEAR/12,Mile Warranty When my lower radiator hose malfunctioned, my car was towed in to BD Car Care with a tow truck that [redacted] sent, to get my car back to his shop as that's where the lower radiator hose was replaced only a month earlier My complaint is for being charged again for Labor, Parts and a charge for a vehicle towPlease refer to my original written complaint for pertinent and explanatory information Also, to address some of the remarks made in the Merchants response: 1) No pressure test was performed after the original installation of the radiator and lower radiator hoseI was sitting right there and a pressure test, after install, was never done The statement made by the merchant is a LIE 2)***, the owner, in pushing the radiator to FIT into my car is trueHe had a very hard time in installing the radiator, making it seem as though he did not know how to make it fit and install properlyHe actually tried to fit and removed the radiator a few times as he could not make it fit properlyFinally thru his frustration, he just showed it with his shoulder so that it would stay in place long enough for him to clamp it in, in any way he could just to finish the job 3) The lower radiator spring clamp did fail as it was NOT attached properly and securely enough by the merchant 4) I did not get a RENTAL CAR as the merchant had stated for the repair work for the 2nd InvoiceAnother lie by the merchant 5) The merchant sent a tow truck, whether it was his friend or not, I don't know, but I was NEVER TOLD that I would have to pay for the tow 6) The merchant is stating that my car was SABOTAGED by another merchant that replaced my rotorsThe company that replaced my rotors is [redacted] of [redacted] , so the merchant BD Car Care is stating that [redacted] of [redacted] sabotaged my car by loosening the clamp on the lower radiator hose so that it would malfunctionHOW LUDACRIS OF A STATEMENT IS THAT 7) BD Car Care did use [redacted] ANTIFREEZE in my carI can read the big letters on the container BD Car Care has changed his story, since I have pictures from him to prove otherwise His original response as to the malfunction of the lower radiator hose, was that somebody REMOVED COMPLETELY the clamp of the lower radiator hoseBut because I have evidence that the clamp was never removed, it just became loose and slid down, [redacted] is changing his story that [redacted] of [redacted] now only loosened the clamp and slid it down midway on the hose I could go on and on in response to the OUTLANDISH and LUDACRIS statements that the merchant, BD Car Care, has written in his response The statements made by him just show his lack of honorable integrity for his customers and what a shady business he runs He just states one lie after another and I can prove all his statements to be and untrue My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # ***, as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a YEAR/12,Mile Warranty BD CAR CARE IS NOT HONORING A WARRANTY, GIVEN BY THEM FOR PREVIOUS WORK PERFORMED, BY CHARGING ME ADDITIONAL MONEY TO FIX A CLAMP ON A LOWER RADIATOR HOSE THAT HE INSTALLED JUST A A FEW WEEKS EARLIER I want a REFUND for the Invoice in Question in the Revdex.com complaint # [redacted] Regards, Violetta Boryszewska

Dear Sir or Madam:I am requesting that you reverse the chargeback case referenced above due to the reasons listed this letter.On April 23, 2015, I performed the following services to *** *** *** as shown on invoice number ***:• Replaced radiator which had been leaking with a
new OEM (Original Equipment Manufacturer) radiator• Replaced lower radiator hose• Replaced coolant• Performed pressure testAt the time of service on April 23, 2015, the odometer reading on the vehicle as shown on the invoice was 126,019 miles.The replacement lower radiator hose came with a new spring clamp to securely attach it to the engine.The spring clamp requires a special tool to loosen the clamp enough to secure the hose before releasing the spring which firmly secures the clamp in placeOnce the clamp is in place, the pressure of the clamp holds securely and cannot be moved by hand without a long nose vise grip tool.The purpose of the pressure test is to allow the engine to run long enough to heat to operating temperature, which causes the thermostat to open, which keeps the engine from overheating by allowing the coolant to begin flowing through the radiator and engine block at operating pressureHad the clamp been installed improperly, the pressure of the hot coolant inside of the hose would have caused the hose to forcefully separate from the engine block immediately after the thermostat opened.I do not believe *** *** account of me trying to "push the radiator with my shoulder" while installing it was accurateThe radiator installation is not easy on this type of vehicle and I believe she may have assumed that it was a quick job because she was impatient with meWhile preparing this letter, I looked up the labor reference guide for the customary labor charge in connection with the service I performed on *** *** vehicleThis is what I discovered:Radiator installation: hoursLower radiator hose installation: hoursPressure test: HoursTotal customary labor Hours At my labor rate of $per hour, the total "customary" labor charge should have been $As you can see on the invoice, I only charged $in total labor.When I released the vehicle to *** *** on April 23, 2015, it had been tested by me and was found to be in good working condition with the repairs being performed properly and to my satisfaction.*** *** accused me in her letter of not "recalibrating/resetting the control unit" at that time, which is not true. Had I not done that, her check engine light would have remained on when after I completed the service on her vehicle. I need to point out that when*** *** notified me that the coolant had burst out of her radiator on May 29, 2015, she had driven the car for five weeks and miles after the service I performed on April 23, 2015, when I replaced the radiator, lower radiator hose, and spring clampI also need to clarify that neither the lower radiator hose, the spring clamp, nor the radiator had failedWhen the vehicle was returned to me on May 29,2015, I had noticed the following changes since the service I performed on April 23, 2015:• The spring clamp on the lower radiator hose had been physically relocated to the center of the hoseThis could not have happened on its own, regardless of how it was installedThis could have only been done by reducing the tension of the clamp by compressing the points of the clamp with a long nose vise grip tool while relocating the clamp.• The end of the lower radiator hose that connects to the engine block was completely disconnected.• Everything under the hood had been pressure washed and detail cleanedThere was no sign of coolantspraying anywhere within the engine compartment• The two front brake rotors had been replaced so recently, it appeared that the vehicle had not been driven since the repairIn fact, the brake grease was still on the rotors and had not been properly cleaned prior to operation.When *** *** informed me that the coolant burst out of her radiator, I had a friend of mine tow the vehicle to me who offered a significant discount on his towing serviceI also put *** *** in touch with another friend of mine who was able to provide her a rental car at a 50% discountI would have paid for these costs had the issue been associated with failure of the parts I installed or improper installation of these partsHowever, this was not the case. Had the radiator hose and/or spring clamp been improperly installed by me on April 23, 2015, the radiator hose would have forcefully separated from the engine block and the coolant would have leaked out when the engine first heated to operating temperature immediately following the installation serviceThe hose would not have held pressure and stayed in place for five weeks and miles*** *** claim of improper installation in this circumstance is not logical.Due to the fact that the hose held pressure as long as it did, and combined with the fact that it was evident that *** *** vehicle had just been serviced by another repair facility, it appeared to me that the spring clamp had been relocated and secured to the center of the lower radiator hose (no longer securing it to the engine block) by someone in an act of sabotage.On May 30, 2015, I performed the following services to *** *** vehicle as shown on invoice number ***, which shows an odometer reading of 126,miles (miles were driven since the previous service):• Re-attached the same lower radiator hose to the engine block• Secured the radiator hose with the same spring clamp• Secured the radiator hose with a second clamp for additional reinforcement• Replaced coolant• Performed a pressure test• Performed road testThe coolant I used in this vehicle is manufactured by ***It is sold in concentrate, which requires me to dilute it prior to installationThe outside of the gallon container I used to dilute it is yellow and looks in appearance to a *** antifreeze containerI can see how *** *** perceived that I used *** antifreeze in her vehicle. However, it was only the container I used to dilute the concentrated *** before I filled her radiator. I should also point out that I only charged *** *** $in total labor in connection with the secondary service performed on May 30,2015.The one year warranty for the service performed on April 23, is still in effect and I will continue to honor the warranty if any of the parts fail within that timeI do not feel that I should be responsible for the entire cost of both service repairs and parts when the spring clamp on the lower radiator hose had been relocated after five weeks and miles of drivingThe hose and clamp would have never held in place for that long if was installed improperly. The new radiator, lower radiator hose, and spring clamp that I installed in *** *** vehicle on April 23, 2015 were still fully operational as of the completion of my last service performed on May 30, The fact that *** *** is attempting to charge back the costs of both invoices is an attempt to obtain these items from me for free. My business has been in place for thirteen yearsThis is the first charge back claim I have ever encounteredBased on the above statement, which is true and accurate to the best of my knowledge, the chargeback claim cannot be substantiated.Please feel free to reach out to me if any further information is needed at ###-###-####

Dear Sir or Madam:I am requesting that you reverse the chargeback case referenced above due to the reasons listed this letter.On April 23, 2015, I performed the following services to [redacted] 2002 [redacted] as shown on invoice number [redacted]:• Replaced radiator which had been...

leaking with a new OEM (Original Equipment Manufacturer) radiator• Replaced lower radiator hose• Replaced coolant• Performed pressure testAt the time of service on April 23, 2015, the odometer reading on the vehicle as shown on the invoice was 126,019 miles.The replacement lower radiator hose came with a new spring clamp to securely attach it to the engine.The spring clamp requires a special tool to loosen the clamp enough to secure the hose before releasing the spring which firmly secures the clamp in place. Once the clamp is in place, the pressure of the clamp holds securely and cannot be moved by hand without a long nose vise grip tool.The purpose of the pressure test is to allow the engine to run long enough to heat to normal operating temperature, which causes the thermostat to open, which keeps the engine from overheating by allowing the coolant to begin flowing through the radiator and engine block at normal operating pressure. Had the clamp been installed improperly, the pressure of the hot coolant inside of the hose would have caused the hose to forcefully separate from the engine block immediately after the thermostat opened.I do not believe [redacted] account of me trying to "push the radiator with my shoulder" while installing it was accurate. The radiator installation is not easy on this type of vehicle and I believe she may have assumed that it was a quick job because she was impatient with me. While preparing this letter, I looked up the labor reference guide for the customary labor charge in connection with the service I performed on [redacted] vehicle. This is what I discovered:Radiator installation:                       2.7 hoursLower radiator hose installation:      1.7 hoursPressure test:                                 1.3 HoursTotal customary labor                      5.7 Hours   At my labor rate of $85 per hour, the total "customary" labor charge should have been $484.50. As you can see on the invoice, I only charged $229.50 in total labor.When I released the vehicle to [redacted] on April 23, 2015, it had been tested by me and was found to be in good working condition with the repairs being performed properly and to my satisfaction.[redacted] accused me in her letter of not "recalibrating/resetting the control unit" at that time, which is not true. Had I not done that, her check engine light would have remained on when after I completed the service on her vehicle. I need to point out that when. [redacted] notified me that the coolant had burst out of her radiator on May 29, 2015, she had driven the car for five weeks and 822 miles after the service I performed on April 23, 2015, when I replaced the radiator, lower radiator hose, and spring clamp. I also need to clarify that neither the lower radiator hose, the spring clamp, nor the radiator had failed. When the vehicle was returned to me on May 29,2015, I had noticed the following changes since the service I performed on April 23, 2015:• The spring clamp on the lower radiator hose had been physically relocated to the center of the hose. This could not have happened on its own, regardless of how it was installed. This could have only been done by reducing the tension of the clamp by compressing the points of the clamp with a long nose vise grip tool while relocating the clamp.• The end of the lower radiator hose that connects to the engine block was completely disconnected.• Everything under the hood had been pressure washed and detail cleaned. There was no sign of coolantspraying anywhere within the engine compartment• The two front brake rotors had been replaced so recently, it appeared that the vehicle had not been driven since the repair. In fact, the brake grease was still on the rotors and had not been properly cleaned prior to operation.When [redacted] informed me that the coolant burst out of her radiator, I had a friend of mine tow the vehicle to me who offered a significant discount on his towing service. I also put [redacted] in touch with another friend of mine who was able to provide her a rental car at a 50% discount. I would have paid for these costs had the issue been associated with failure of the parts I installed or improper installation of these parts. However, this was not the case. Had the radiator hose and/or spring clamp been improperly installed by me on April 23, 2015, the radiator hose would have forcefully separated from the engine block and the coolant would have leaked out when the engine first heated to normal operating temperature immediately following the installation service. The hose would not have held pressure and stayed in place for five weeks and 822 miles. [redacted] claim of improper installation in this circumstance is not logical.Due to the fact that the hose held pressure as long as it did, and combined with the fact that it was evident that [redacted] vehicle had just been serviced by another repair facility, it appeared to me that the spring clamp had been relocated and secured to the center of the lower radiator hose (no longer securing it to the engine block) by someone in an act of sabotage.On May 30, 2015, I performed the following services to [redacted] vehicle as shown on invoice number [redacted], which shows an odometer reading of 126,841 miles (822 miles were driven since the previous service):• Re-attached the same lower radiator hose to the engine block• Secured the radiator hose with the same spring clamp• Secured the radiator hose with a second clamp for additional reinforcement• Replaced coolant• Performed a pressure test• Performed road testThe coolant I used in this vehicle is manufactured by [redacted]. It is sold in concentrate, which requires me to dilute it prior to installation. The outside of the gallon container I used to dilute it is yellow and looks in appearance to a [redacted] antifreeze container. I can see how [redacted] perceived that I used [redacted] antifreeze in her vehicle. However, it was only the container I used to dilute the concentrated [redacted] before I filled her radiator. I should also point out that I only charged [redacted] $21.25 in total labor in connection with the secondary service performed on May 30,2015.The one year warranty for the service performed on April 23, 2015 is still in effect and I will continue to honor the warranty if any of the parts fail within that time. I do not feel that I should be responsible for the entire cost of both service repairs and parts when the spring clamp on the lower radiator hose had been relocated after five weeks and 822 miles of driving. The hose and clamp would have never held in place for that long if was installed improperly. The new radiator, lower radiator hose, and spring clamp that I installed in [redacted] vehicle on April 23, 2015 were still fully operational as of the completion of my last service performed on May 30, 2015. The fact that [redacted] is attempting to charge back the costs of both invoices is an attempt to obtain these items from me for free. My business has been in place for thirteen years. This is the first charge back claim I have ever encountered. Based on the above statement, which is true and accurate to the best of my knowledge, the chargeback claim cannot be substantiated.Please feel free to reach out to me if any further information is needed at ###-###-####.

Revdex.com,
I have reviewed the response made by the Merchant in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
MY RESPONSE:
The Merchant, BD Car Care, has FAILED to respond to my complaint ID [redacted] filed with the Revdex.com of [redacted].
The merchant responded, in part to a another (different) Complaint, filed by me thru a totally different venue, and his answer has no bearing on the complaint filed with the Revdex.com of [redacted].
My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # [redacted], as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a 1 YEAR/12,000 Mile Warranty.
When my lower radiator hose malfunctioned, my car was towed in to BD Car Care with a tow truck that [redacted] sent, to get my car back to his shop as that's where the lower radiator hose was replaced only a month earlier.
My complaint is for being charged again for Labor, Parts and a charge for a vehicle tow. Please refer to my original written complaint for pertinent and explanatory information.
Also, to address some of the remarks made in the Merchants response:
1) No pressure test was performed after the original installation of the radiator and lower radiator hose. I was sitting right there and a pressure test, after install, was never done.
The statement made by the merchant is a LIE.
2)[redacted], the owner, in pushing the radiator to FIT into my car is true. He had a very hard time in installing the radiator, making it seem as though he did not know how to make it fit and install properly. He actually tried to fit and removed the radiator a few times as he could not make it fit properly. Finally thru his frustration, he just showed it with his shoulder so that it would stay in place long enough for him to clamp it in, in any way he could just to finish the job.
3) The lower radiator spring clamp did fail as it was NOT attached properly and securely enough by the merchant.
4) I did not get a RENTAL CAR as the merchant had stated for the repair work for the 2nd Invoice. Another lie by the merchant.
5) The merchant sent a tow truck, whether it was his friend or not, I don't know, but I was NEVER TOLD that I would have to pay for the tow.
6) The merchant is stating that my car was SABOTAGED by another merchant that replaced my rotors. The company that replaced my rotors is [redacted] of [redacted], so the merchant BD Car Care is stating that [redacted] of [redacted] sabotaged my car by loosening the clamp on the lower radiator hose so that it would malfunction. HOW LUDACRIS OF A STATEMENT IS THAT.
7) BD Car Care did use [redacted] ANTIFREEZE in my car. I can read the big letters on the container.
BD Car Care has changed his story, since I have pictures from him to prove otherwise.
His original response as to the malfunction of the lower radiator hose, was that somebody REMOVED COMPLETELY the clamp of the lower radiator hose. But because I have evidence that the clamp was never removed, it just became loose and slid down, [redacted] is changing his story that [redacted] of [redacted] now only loosened the clamp and slid it down midway on the hose.
I could go on and on in response to the OUTLANDISH and LUDACRIS statements that the merchant, BD Car Care, has written in his response.
The statements made by him just show his lack of honorable integrity for his customers and what a shady business he runs.
He just states one lie after another and I can prove all his statements to be false and untrue.
My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # [redacted], as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a 1 YEAR/12,000 Mile Warranty.
BD CAR CARE IS NOT HONORING A WARRANTY, GIVEN BY THEM FOR PREVIOUS WORK PERFORMED, BY CHARGING ME ADDITIONAL MONEY TO FIX A CLAMP ON A LOWER RADIATOR HOSE THAT HE INSTALLED JUST A A FEW WEEKS EARLIER.
I want a REFUND for the Invoice in Question in the Revdex.com complaint # [redacted].
Regards,
Violetta Boryszewska

Dear Sir or Madam:I am requesting that you reverse the chargeback case referenced above due to the reasons listed this letter.On April 23, 2015, I performed the following services to [redacted] 2002 [redacted] as shown on invoice number [redacted]:• Replaced radiator which had been...

leaking with a new OEM (Original Equipment Manufacturer) radiator• Replaced lower radiator hose• Replaced coolant• Performed pressure testAt the time of service on April 23, 2015, the odometer reading on the vehicle as shown on the invoice was 126,019 miles.The replacement lower radiator hose came with a new spring clamp to securely attach it to the engine.The spring clamp requires a special tool to loosen the clamp enough to secure the hose before releasing the spring which firmly secures the clamp in place. Once the clamp is in place, the pressure of the clamp holds securely and cannot be moved by hand without a long nose vise grip tool.The purpose of the pressure test is to allow the engine to run long enough to heat to normal operating temperature, which causes the thermostat to open, which keeps the engine from overheating by allowing the coolant to begin flowing through the radiator and engine block at normal operating pressure. Had the clamp been installed improperly, the pressure of the hot coolant inside of the hose would have caused the hose to forcefully separate from the engine block immediately after the thermostat opened.I do not believe [redacted] account of me trying to "push the radiator with my shoulder" while installing it was accurate. The radiator installation is not easy on this type of vehicle and I believe she may have assumed that it was a quick job because she was impatient with me. While preparing this letter, I looked up the labor reference guide for the customary labor charge in connection with the service I performed on [redacted] vehicle. This is what I discovered:Radiator installation:                       2.7 hoursLower radiator hose installation:      1.7 hoursPressure test:                                 1.3 HoursTotal customary labor                      5.7 Hours   At my labor rate of $85 per hour, the total "customary" labor charge should have been $484.50. As you can see on the invoice, I only charged $229.50 in total labor.When I released the vehicle to [redacted] on April 23, 2015, it had been tested by me and was found to be in good working condition with the repairs being performed properly and to my satisfaction.[redacted] accused me in her letter of not "recalibrating/resetting the control unit" at that time, which is not true. Had I not done that, her check engine light would have remained on when after I completed the service on her vehicle. I need to point out that when. [redacted] notified me that the coolant had burst out of her radiator on May 29, 2015, she had driven the car for five weeks and 822 miles after the service I performed on April 23, 2015, when I replaced the radiator, lower radiator hose, and spring clamp. I also need to clarify that neither the lower radiator hose, the spring clamp, nor the radiator had failed. When the vehicle was returned to me on May 29,2015, I had noticed the following changes since the service I performed on April 23, 2015:• The spring clamp on the lower radiator hose had been physically relocated to the center of the hose. This could not have happened on its own, regardless of how it was installed. This could have only been done by reducing the tension of the clamp by compressing the points of the clamp with a long nose vise grip tool while relocating the clamp.• The end of the lower radiator hose that connects to the engine block was completely disconnected.• Everything under the hood had been pressure washed and detail cleaned. There was no sign of coolantspraying anywhere within the engine compartment• The two front brake rotors had been replaced so recently, it appeared that the vehicle had not been driven since the repair. In fact, the brake grease was still on the rotors and had not been properly cleaned prior to operation.When [redacted] informed me that the coolant burst out of her radiator, I had a friend of mine tow the vehicle to me who offered a significant discount on his towing service. I also put [redacted] in touch with another friend of mine who was able to provide her a rental car at a 50% discount. I would have paid for these costs had the issue been associated with failure of the parts I installed or improper installation of these parts. However, this was not the case. Had the radiator hose and/or spring clamp been improperly installed by me on April 23, 2015, the radiator hose would have forcefully separated from the engine block and the coolant would have leaked out when the engine first heated to normal operating temperature immediately following the installation service. The hose would not have held pressure and stayed in place for five weeks and 822 miles. [redacted] claim of improper installation in this circumstance is not logical.Due to the fact that the hose held pressure as long as it did, and combined with the fact that it was evident that [redacted] vehicle had just been serviced by another repair facility, it appeared to me that the spring clamp had been relocated and secured to the center of the lower radiator hose (no longer securing it to the engine block) by someone in an act of sabotage.On May 30, 2015, I performed the following services to [redacted] vehicle as shown on invoice number [redacted], which shows an odometer reading of 126,841 miles (822 miles were driven since the previous service):• Re-attached the same lower radiator hose to the engine block• Secured the radiator hose with the same spring clamp• Secured the radiator hose with a second clamp for additional reinforcement• Replaced coolant• Performed a pressure test• Performed road testThe coolant I used in this vehicle is manufactured by [redacted]. It is sold in concentrate, which requires me to dilute it prior to installation. The outside of the gallon container I used to dilute it is yellow and looks in appearance to a [redacted] antifreeze container. I can see how [redacted] perceived that I used [redacted] antifreeze in her vehicle. However, it was only the container I used to dilute the concentrated [redacted] before I filled her radiator. I should also point out that I only charged [redacted] $21.25 in total labor in connection with the secondary service performed on May 30,2015.The one year warranty for the service performed on April 23, 2015 is still in effect and I will continue to honor the warranty if any of the parts fail within that time. I do not feel that I should be responsible for the entire cost of both service repairs and parts when the spring clamp on the lower radiator hose had been relocated after five weeks and 822 miles of driving. The hose and clamp would have never held in place for that long if was installed improperly. The new radiator, lower radiator hose, and spring clamp that I installed in [redacted] vehicle on April 23, 2015 were still fully operational as of the completion of my last service performed on May 30, 2015. The fact that [redacted] is attempting to charge back the costs of both invoices is an attempt to obtain these items from me for free. My business has been in place for thirteen years. This is the first charge back claim I have ever encountered. Based on the above statement, which is true and accurate to the best of my knowledge, the chargeback claim cannot be substantiated.Please feel free to reach out to me if any further information is needed at ###-###-####.

Revdex.com,

I have reviewed the response made by the Merchant in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

MY RESPONSE:

The Merchant, BD Car Care, has FAILED to respond to my complaint ID [redacted] filed with the Revdex.com of [redacted].

The merchant responded, in part to a another (different) Complaint, filed by me thru a totally different venue, and his answer has no bearing on the complaint filed with the Revdex.com of [redacted].

My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # [redacted], as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a 1 YEAR/12,000 Mile Warranty.

When my lower radiator hose malfunctioned, my car was towed in to BD Car Care with a tow truck that [redacted] sent, to get my car back to his shop as that's where the lower radiator hose was replaced only a month earlier.

My complaint is for being charged again for Labor, Parts and a charge for a vehicle tow. Please refer to my original written complaint for pertinent and explanatory information.

Also, to address some of the remarks made in the Merchants response:

1) No pressure test was performed after the original installation of the radiator and lower radiator hose. I was sitting right there and a pressure test, after install, was never done.

The statement made by the merchant is a LIE.

2)[redacted], the owner, in pushing the radiator to FIT into my car is true. He had a very hard time in installing the radiator, making it seem as though he did not know how to make it fit and install properly. He actually tried to fit and removed the radiator a few times as he could not make it fit properly. Finally thru his frustration, he just showed it with his shoulder so that it would stay in place long enough for him to clamp it in, in any way he could just to finish the job.

3) The lower radiator spring clamp did fail as it was NOT attached properly and securely enough by the merchant.

4) I did not get a RENTAL CAR as the merchant had stated for the repair work for the 2nd Invoice. Another lie by the merchant.

5) The merchant sent a tow truck, whether it was his friend or not, I don't know, but I was NEVER TOLD that I would have to pay for the tow.

6) The merchant is stating that my car was SABOTAGED by another merchant that replaced my rotors. The company that replaced my rotors is [redacted] of [redacted], so the merchant BD Car Care is stating that [redacted] of [redacted] sabotaged my car by loosening the clamp on the lower radiator hose so that it would malfunction. HOW LUDACRIS OF A STATEMENT IS THAT.

7) BD Car Care did use [redacted] ANTIFREEZE in my car. I can read the big letters on the container.

BD Car Care has changed his story, since I have pictures from him to prove otherwise.

His original response as to the malfunction of the lower radiator hose, was that somebody REMOVED COMPLETELY the clamp of the lower radiator hose. But because I have evidence that the clamp was never removed, it just became loose and slid down, [redacted] is changing his story that [redacted] of [redacted] now only loosened the clamp and slid it down midway on the hose.

I could go on and on in response to the OUTLANDISH and LUDACRIS statements that the merchant, BD Car Care, has written in his response.

The statements made by him just show his lack of honorable integrity for his customers and what a shady business he runs.

He just states one lie after another and I can prove all his statements to be false and untrue.

My complaint filed thru the Revdex.com is asking for a REFUND for the 2nd Invoice # [redacted], as he charged me additional money for a Service that should have been covered UNDER the ORIGINAL WARRANTY for work done on Invoice # [redacted] which carried a 1 YEAR/12,000 Mile Warranty.

BD CAR CARE IS NOT HONORING A WARRANTY, GIVEN BY THEM FOR PREVIOUS WORK PERFORMED, BY CHARGING ME ADDITIONAL MONEY TO FIX A CLAMP ON A LOWER RADIATOR HOSE THAT HE INSTALLED JUST A A FEW WEEKS EARLIER.

I want a REFUND for the Invoice in Question in the Revdex.com complaint # [redacted].

Regards,

Violetta Boryszewska