BDO Dunwoody LLP

Dear [redacted] ,In reference to case # [redacted] , yes it is true that Mr [redacted] came to our dealership on May 2nd because he was very much interes [redacted] in leasing a new ChevroletOur sales personnel sat with him and explained to him very clearly how the lease works and he seemed very interes***So much so, that we asked him to sign the credit application and he didThat is why we ran his creditHowever, we will not answer the letter from Experion and it will not show on his credit reportIf you have any questions, please feel free to contact me..Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below WHEN I TALK TO MR [redacted] CANE, AND HE OFFERS $100, I WAS TRYNG TO GET THE SUPPORT I DESERVE FROM THE DEALER, I THINK WELL I AM A MANAGER ALSO , WHAT WOULD I DO IN THE SAME SITUATION, AND I THINK WELL I REACH AGREEMENT WITH THE CUSTOMER, SO I PROPOSED A DEAL FOR A $JUST TO FEEL I WAS RECEIVING HIS UNDERSTANDING, BUT WHAT I GOT WAS A RUDE TREATMENT FROM MR [redacted] CANE , I DONT WANT $DLLS I WANT THE WI FI MR [redacted] OFFER ME IN THE BEGINNING, IN MR [redacted] BUSINESS CARD IS HS CELL PHONE , WHY YOU DON'T TALK TO HIM AND ASKED WHAT DID WE OFFER ME? HIS CELL PHONE IS [redacted] ***.I UNDERSTAND THE SITUATION FROM THE DEALER , BUT IF MR [redacted] CANE WAS DON'T TREATED AS HE DID , I DON'T BE MAD, AND EVERYTHING BE OKI AM NOT ASKING ANYTHING FREE, JUST WHAT I BUY IN THE BEGINNING Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, My name is [redacted] My husband and I opened complaint # [redacted] and I would like to add additional information to this complaintMy husband’s email address is [redacted] We did contact [redacted] with Courtesy Chevrolet and met with him at his location on Tuesday, 2/16/He agreed to fix the issues we had with the used vehicle and provided us with a loner car from [redacted] while they fixed the issuesI didn’t respond to the Revdex.com answer right away because I wanted to make sure we were satisfied with agreed upon fixes that we spoke with [redacted] aboutWe picked up the vehicle today, 2/18/19, and we are satisfied and happy with the fixesI would like it to be noted on the complaint that the company agreed to the fixes and the consumer is satisfiedPlease let me know if I need to do anything further to make this change happen Regards, [redacted]

Dear *** ***,After reviewing the situation, we at Courtesy Chevrolet Center, have decided to ask Mr *** *** to come and see the new General Sales Manager, *** ***, and amicably talk about the reasoning behind this complaint #***Since Mr *** is also a manager at his job, he will be able to communicate his concern to Mr ***He can contact *** *** at *** ***, Monday - Friday from 9am-5pm or e-mail him at: ***If there are any further questions, please feel free to contact me.. Sincerely, *** ***

Dear *** ***In answer to complaint #***, it is true that Mr *** *** purchased a USED Chevrolet Silverado from us at Courtesy Chevrolet on January 5th of this yearAs Mr *** stated, he did purchase a USED vehicleHowever, we at Courtesy Chevrolet try our hardest
to make all of our customers completely satisfied, so we will welcome a call from Mr *** and will check all of the imperfections that he claims there are in his complaint and we will also wash the truck in a professional manner that he deservesPlease have him contact *** *** at *** *** to set up an appointment so that this matter can close in a favorable position for Mr ***..Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***In response to complaint # ***, yes it is true that Mr *** *** purchased on October 15th of this year, a Chevrolet Silverado with an advanced security systemHowever, he didn't want the system and we gladly re-wrote the contract the following
day, October 16th, where he was given an additional $1,(one thousand dollars) rebate and his payment was lowered by $(thirty dollars)a monthAs far as the *** card is concerned, he was told several times at purchase that this particular vehicle DID NOT qualify for the *** program because it was a SPECIAL EVENT TRUCK that was used in a *** *** *** parade this year and Mr *** *** knew about this since day one when he visited us.Mr *** *** is always welcome to come and sit down with us in a peaceful manner and go over his entire contractAs you know, and being a long time member of the Revdex.com, we at Courtesy Chevrolet have been serving the San Diego community since and we try our hardest to please our beloved customersWe are sorry that Mr *** *** is not happy with us, but as I mentioned before, we will be happy to discuss his entire contract at our dealership..Sincerely,*** ***

Dear [redacted], In answer to complaint #[redacted], it is [redacted] that Mr [redacted] came to our dealership on August 19th with the intention on leasing a 2015 Chevrolet Cruise. He dealt with [redacted] at the time and [redacted] asked him if he was taking it that day. Mr. [redacted] said no. Later...

on that day, [redacted] realized that the Cruise that Mr. [redacted] was on, did not qualify for the $126 +fees a month program. The next day, [redacted] informed Mr. [redacted] that he needed to be on a less expensive Cruise, because since he didn't qualify for the General Motors Incentive Conquest Program which expired on August 10th, the payment would be higher. There is currently a Incentive Lease Program, but Mr [redacted] does not qualify for that because he would not be trading in an existing Lease with us.We understand the frustration that Mr [redacted] is experiencing, but we must follow the guidelines that General Motors hands to us. Mr [redacted] is kindly invited to come back and speak to our General Sales Manager, [redacted] and hopefully he can figure out a way to help Mr [redacted] get into a Chevrolet Cruise of his liking. Mr [redacted] can contact Mr [redacted] at [redacted] from 9am to 5pm Monday through Friday.. Sincerely,[redacted]

Dear [redacted],In reference to case #[redacted], yes it is true that Mr [redacted] came to our dealership on May 2nd because he was very much interes[redacted] in leasing a new Chevrolet.. Our sales personnel sat with him and explained to him very clearly how the lease works and he seemed very...

interes[redacted].. So much so, that we asked him to sign the credit application and he did.. That is why we ran his credit.. However, we will not answer the letter from Experion and it will not show on his credit report.. If you have any questions, please feel free to contact me..Sincerely,[redacted]

Dear [redacted], In answer to complaint #[redacted], it is [redacted] that Mr [redacted] purchased from us a 2015 Chevrolet Tahoe on March 22nd of this year. However, it is difficult for us to believe, and without proof of the conversation taking place at the time of the sale between the...

Sales Consultant and Mr [redacted], that it would take a client more than 4 months to attempt using his wi-fi. The Sales Consultant in question, always maintained good customer service index with his client base and possessed excellent product knowledge, especially when the the product technology is highly marketed by Chevrolet. Not too long ago, Mr [redacted] came to us and mentioned the wi-fi situation. As a goodwill gesture on our behalf, we offered him $100 for a transaction dated 4 months proir. But when Mr [redacted] tried to negotiate it to $200, which we denied, he then threatened to begin writing letters. At that time, the goodwill gesture on our part was rescinded due to the threat. We have taken noticed of the updated remedy stated in Revdex.com complaint of $700, when he was only asking for $200. And by the way, [redacted] has also denied any claims as they found the information irrelevent due to timeline concerns.As Courtesy Chevrolet has made a goodwill gesture that was denied by Mr [redacted] on the basis of "insignificant" or "not eneough", we consider this matter closed.If further communication is needed, please feel free to call me at [redacted].. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, My name is [redacted]. My husband and I opened complaint #[redacted] and I would like to add additional information to this complaint. My husband’s email address is [redacted]. We did contact [redacted] with Courtesy Chevrolet and met with him at his location on Tuesday, 2/16/16. He agreed to fix the issues we had with the used vehicle and provided us with a loner car from [redacted] while they fixed the issues. I didn’t respond to the Revdex.com answer right away because I wanted to make sure we were satisfied with agreed upon fixes that we spoke with [redacted] about. We picked up the vehicle today, 2/18/19, and we are satisfied and happy with the fixes. I would like it to be noted on the complaint that the company agreed to the fixes and the consumer is satisfied. Please let me know if I need to do anything further to make this change happen.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WHEN I TALK TO MR [redacted] CANE, AND HE OFFERS $100, I WAS TRYNG TO GET THE SUPPORT I DESERVE FROM THE DEALER, I  THINK WELL I AM A MANAGER ALSO , WHAT WOULD I DO IN THE SAME SITUATION, AND I THINK WELL  I REACH AGREEMENT WITH THE CUSTOMER, SO I PROPOSED A DEAL FOR A $200 JUST TO FEEL I WAS RECEIVING HIS UNDERSTANDING, BUT WHAT I GOT WAS A RUDE TREATMENT FROM MR [redacted] CANE , I DONT WANT $700 DLLS I WANT THE WI FI MR [redacted] OFFER ME IN THE BEGINNING,  IN MR. [redacted]  BUSINESS CARD IS HS CELL PHONE , WHY YOU DON'T TALK TO HIM AND ASKED WHAT DID WE OFFER  ME?  HIS CELL PHONE IS [redacted].I UNDERSTAND THE SITUATION FROM THE DEALER , BUT IF MR [redacted] CANE WAS DON'T TREATED AS HE DID , I DON'T BE MAD, AND EVERYTHING BE OK. I AM NOT ASKING ANYTHING FREE, JUST WHAT I BUY IN THE BEGINNING.
Regards,
[redacted]